84
1 SUMMER INTERNSHIP PROJECT ON “EMPLOYEE SATISFACTION” Submitted to S.R. LUTHRA INSTITUTE OF MANAGEMENT IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION In Gujarat Technological University UNDER THE GUIDANCE OF Faculty Guide: Company Guide: Mh. Imran Saikh Mr.GirishMalhotra Head of Human Resource Department (Ultra Tech Cement Ltd, Kovaya) Submitted by Ms.MeghaSanghavi [Batch No. 2013-15, Enrollment No. 138050592089] MBA SEMESTER III S.R. LUTHRA INSTITUTE OF MANAGEMENT 750/805 MBA PROGRAMME Affiliated to Gujarat Technological University Ahmadabad August, 2014

Project report on Employee Satisfaction

Embed Size (px)

DESCRIPTION

A Project report on Employee Satisfaction

Citation preview

Page 1: Project report on Employee Satisfaction

1

SUMMER INTERNSHIP PROJECT

ON

“EMPLOYEE SATISFACTION”

Submitted to

S.R. LUTHRA INSTITUTE OF MANAGEMENT

IN PARTIAL FULFILLMENT OF THE

REQUIREMENT OF THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

In

Gujarat Technological University

UNDER THE GUIDANCE OF

Faculty Guide: Company Guide:

Mh. Imran Saikh Mr.GirishMalhotra

Head of Human Resource Department

(Ultra Tech Cement Ltd, Kovaya)

Submitted by

Ms.MeghaSanghavi [Batch No. 2013-15, Enrollment No. 138050592089]

MBA SEMESTER III

S.R. LUTHRA INSTITUTE OF MANAGEMENT – 750/805

MBA PROGRAMME

Affiliated to Gujarat Technological University

Ahmadabad

August, 2014

Page 2: Project report on Employee Satisfaction

2

Students Declaration

I Ms. Megha.NiteshbhaiSanghavi ,student of S.R.Luthra Institute

ofManagement, hereby declare that the report for summer internship project

entitled Human Resource Management and my topic is Analysis on

Employee Satisfaction in UltraTech Cement(ADITYA BIRLA GROUP) is a

result of my indebtedness to other work publication,references,if any, have

been duly acknowledged.

Place:-Kovaya (Amreli)

Date: 16-8-2014

Megha.NSanghavi

Page 3: Project report on Employee Satisfaction

3

Institute‟s Certificate

Certified that this Summer Internship Project Report Titled “Employee

Satisfaction is the bonofide work of Ms. MeghaSanghavi(Enrollment

No.138050592089), who has carried out the research under my supervision. I

also certify further, that to the best of my knowledge the work reported herein

does not form part of any other project report or dissertation on the basis of

which a degree or award was conferred on an earlier occasion on this or any

other candidate.

Place: Surat

Date: ________________

___________________

(Mh.ImranSaikh)

SIP Guide

___________________

(J.M. Kapadia)

I/C Director

Page 4: Project report on Employee Satisfaction

4

Preface

It is said that practice makes a man perfect. So professional study is

incomplete without its practical knowledge. In the field of business, theory

provides the fundamental stone for the guidance of practice but practice

examines the element of truth lying in the theory therefore stand coordination

between theories and practice is very essential to make MBA perfect.

Each & every activity is started for the accomplishment of goals & for this

purpose management is required. As being student of MBA, a management

stream, we have to go in different types of analysis for practical knowledge &

practical training.

A project is a systematic and scientific study of financial problem with

application of financial skill and concepts. Every company has to recognize its

strength and weakness, opportunities and threat in field of finance to stay in

the cut throat competition.

I was assigned a study of a projecton “EMPLOYEE SATISFACTION” OF

ULTRA TECH CEMENT.

Secondary is to share the practical knowledge and real experience in world of

finance .The details mention in this report is based on real situation and

research.

I hope the report will be special interest to the finance students who are on

look for such real life situation beyond their class room study.

Page 5: Project report on Employee Satisfaction

5

ACKNOWLEDGEMENT

I take this opportunity to thank the Gujarat Technological University for

giving me a chance to do this project.

I express my sincere gratitude to the Director,Course Co-coordinator Dr.

J.P KAPADIA Sir Guide Prof. Mh.ImranSaikh Sir and our Librarian and

other teachers for this constant support and helping for completing the project.

I am also grateful to my friends for giving support in my project. Lastly, I

would like to thank each and every person who helped me in completing the

project especially my Parents.

Page 6: Project report on Employee Satisfaction

6

Executive Summary

UltraTech Cement Limited, a Grasim subsidiary has an annual capacity of 17

million tones. It manufactures and markets Ordinary Portland Cement

andPortland Pozzolana Cement.UltraTech has five integrated plants, five

grinding units and three terminals two in India and one in Sri Lanka.

UltraTechis the country's largest exporter of cement clinker. The company

exports over 2.5 million tones per annum, which is about 30 per cent of the

country's total exports. The export markets span countries around the Indian

Ocean, Africa, Europe and the Middle East.

The goal is to gather preliminary data and to reach the real nature of the

problem and to suggest new ideas, Descriptive Research is taken up. Here

survey was done by using structured questions.

The source of our data is primary data and secondary data. Primary data was

collected from the respondents, who were interviewed there, for the first hand

frequencies was the basis on which analysis was carried out. While the

secondary data regarding subject was obtained from various magazines,

journals, web sites, newspapers, and books.

For analyzing and interpreting the data we have used various statistical tools

like SPSS 17,Ms Excel 2007 and Ms Word 2007. The test that was applied to

interpret the statistical data collected through questionnaire was chi-square.

Page 7: Project report on Employee Satisfaction

7

TABLE OF CONTENTS

o Company’s Certificate o Students’ Declaration o Institute’s Certificate o Preface o Acknowledgement o Executive Summary

Sr. No.

Particulars Page No.

1. Introduction 9

2. Industry Profile 11

a. Global

b. National

i. Major Cement Drivers

c. PESTEL

d. Current trends

e. Major Players

12

15

17

18

19

21

12

3. Company Profile 22

a. Company Profile

b. History

c. Mission & Vision

d. Objectives of Ultra Tech

e. About Board of Directors

f. Highlights of ultra Tech

g. Awards & Achievements

h. Major Thrust Areas

i. SWOT Analysis

22

24

26

27

28

29

30

31

37

22

4. Review of Literature 45

5. Research Methodology 49

a. Problem Statement

b. Research Objective

c. Scope of the Study

50

50

51

Page 8: Project report on Employee Satisfaction

8

d. Research Design

i. Type of Design

ii. Sampling

iii. Data Collection

iv. Tools for Analysis

51

52

52

52

54

6. Findings 72

7. Suggestions 73

8.

Conclusion 74

9. Bibliography 75

10. Annexure 77

Page 9: Project report on Employee Satisfaction

9

Chapter –1

Introduction

Page 10: Project report on Employee Satisfaction

10

Human resource is considered to be the most valuable asset in any

organization. It is thesum-total of inherent abilities, acquired knowledge and

skills represented by the talents andaptitudes of the employed persons who

comprise executives, supervisors and the rank and fileemployees. It may be

noted here that human resource should be utilized to the maximum possible

extent, in order to achieve individual and organizational goals. It is thus the

employee‟sperformance, which ultimately decides, and attainment of goals.

Employee satisfaction is the terminology used to describe whether employees

are happy and contented and fulfilling their desires and needs at work. Many

measures purport that employee satisfaction is a factor in employee

motivation, employee goal achievement, and positive employee morale in the

workplace.

Employee satisfaction, while generally a positive in your organization, can

also be a downer if mediocre employees stay because they are satisfied with

your work environment.

The term relates to the total relationship between an individual and the

employer forwhich he is paid. Satisfaction does mean the simple feeling state

accompanying the attainment ofany goal; the end state is feeling

accompanying the attainment by an impulse of its objective.

Page 11: Project report on Employee Satisfaction

11

Chapter – 2

Industry Profile

Page 12: Project report on Employee Satisfaction

12

The Global Cement Industry

Cement is a basic ingredient for the construction industry. Cement is made

out oflimestone, shell, clay mined out of a quarry close to the plant. The raw

material iscrushed, and then heated at temperature in excess of 1000 ºC in

rotating kiln tobecome clinker. Clinker is then mixed with gypsum and ground

to a fine powderto produce final grade of cement. The technology is a

continuous process and ishighly energy intensive.

Cost of cement is 29% energy, 27% raw materials, 32% labour and

12%depreciation.

The weight/to price ratio make transportation cost very high. The

competitiveradius of a typical cement plant for most common types of cement

extends nomore than 300 kilometers. However, cement can be shipped

economically by seaand inland waterway over great distances, extending

greatly the competitiveradius of cement plants with access to waterborne

shipping lanes. Thus, thelocation of a cement plant and the cost to transport

the cement it producesthrough its distribution terminals bear significantly on

the plant‟s competitiveposition and the prices it may charge. The minimum

efficient size for a cementplant is around 1 million ton a year.

As a consequence of a relatively low minimum efficient plant and

transportationcosts cement production is highly fragmented. It is estimated

that there arearound 1500 integrated cement production plants in the world.

Although theindustry has seen the emergence of strong global players such a

Lafarge orCEMEX, the share of the four largest firms account only for 23% of

the overalldemand.

Cement is distributed in bags or is delivered to construction sites through

readymixLorries.

The major segments of the industries are:

Page 13: Project report on Employee Satisfaction

13

• Aggregates: quarries and crushing minerals to be mixed with cement tomake

concrete

• Cement production

• Ready Mix: distribution of ready to use concrete

Cement Consumption and GDP/Cap

2012 2010 2008

Country GDP Cement GDP Cement GDP Cement

Brazil 11,340 353 10,678 314 8623 271

China (Official) 6091 1581 4433 1322 3414 1036

India 1489 191 1419 131 1042 148

Japan 46,720 400 43,118 370 37,972 446

Russia 14,037 402 10,710 355 11,700 430

Saudi Arabia 31,800 1700 19,327 1522 19,714 1625

Singapore 51,709 1035 42,784 820 36,972 940

South Korea 22,590 911 30,000 950 27,600 1114

Spain 28,624 438 29,863 453 34,977 936

Switzerland 78,925 560 70,370 637 68,555 601

UAE 49,800 990 34,049 1757 46,310 4365

UK 39,093 206 36,703 205 43,780 203

USA 51,749 232 48,358 220 48,407 305

Qatar 103,900 3023 71,510 4252 84,628 4710

Finland 45,721 302 43,846 336 51,186 360

Norway 99,558 343 86,156 340 95,190 401

Vietnam 1755 560 1334 605 1165 417

Global average (Est.) 10,281 536 9307 447 9211 420

Page 14: Project report on Employee Satisfaction

14

0

20000

40000

60000

80000

100000

120000

Co

un

try

Bra

zil

Ch

ina

(Off

icia

l)

Ind

ia

Jap

an

Ru

ssia

Sau

di A

rab

ia

Sin

gap

ore

Sou

th K

ore

a

Spai

n

Swit

zerl

and

UA

E

UK

USA

Qat

ar

Fin

lan

d

No

rway

Vie

tnam

Glo

bal

ave

rage

(Est

.)

2012

2010

2008

Page 15: Project report on Employee Satisfaction

15

The cement industry in India

India's potential in infrastructure is huge. The country is expected to become

the world's third largest construction market by 2025, adding 11.5 million

homes a year to become a US$ 1 trillion a year market, according to a study

by Global Construction Perspectives and Oxford Economics.

Notwithstanding its current position as one of the leaders in cement

production, India‟s riches in the sector remain somewhat untapped. “Lafarge's

India business has been very successful and the country is among the top 10

markets globally for Lafarge. But going forward, we should rank higher

because of the potential of the Indian market,” says Mr. Martin Kriegner, CEO

of the Indian branch of the world‟s largest cement manufacturer, Lafarge.

Market Size

India is among the best cement markets in Asia, according to Switzerland-

based cement major Holcim. The company operates in India through group

companies ACC and Ambuja Cements.

The Indian cement sector is expected to witness positive growth in coming

years, with demand set to increase at a CAGR of more than 8 per cent during

2013–14 to 2015–16, according to the latest RNCOS report titled, „Indian

Cement Industry Outlook 2016‟. The report further observed, after analysing

the regional trend of cement consumption, that the Southern region is creating

maximum demand, which is expected to increase in future.

Investments

The cement industry has been expanding on the back of increasing

infrastructure activities and demand from the housing sector over the past

many years. According to data released by the Department of Industrial Policy

and Promotion (DIPP), cement and gypsum products attracted foreign direct

investment (FDI) worth Rs 13,370.32 crore (US$ 2.24 billion) between April

2000 and February 2014.

Some of the major investment and developments in the Indian cement

industry are as follows:

Ambuja Cement, part of the Holcim Group, plans to invest Rs 802 crore

(US$ 134.39 million) in 2014 in various ongoing projects. The company

Page 16: Project report on Employee Satisfaction

16

has proposed to fund the entire capex through internal accruals, as per

Ambuja Cement‟s annual report.

Prism Cement Ltd has become the first Indian company to get the

Quality Council of India's (QCI) certification for its ready-mix concrete

(RMC) plant in Kochi, Kerala. The company received the certification

from Institute for Certification and Quality Mark (ICQM), a leading

Italian certification body authorized to oversee QCI compliance.

After commissioning its first waste-heat recovery plant at Gagal

in Himachal Pradesh, ACC plans to replicate the success at its cement

plants in Wadi (Karnataka), Jamul ChhattisgarhKymore (Madhya

Pradesh) and Chanda (Maharashtra) with an investment of about Rs

360 crore (US$ 60.32 million).

UltraTech Cement Ltd, India‟s biggest maker of cement, plans to buy

the local assets of Holcim Ltd and Lafarge SA.

ACC plans to invest Rs 3,000 crore (US$ 501.16 million) in a capacity

upgrade and expansion project at its Jamul plant in Chhattisgarh and

its grinding unit in Jharkhand.

UltraTech Cement, an Aditya Birla Group Company, has acquired the

4.8 million tone per annum (MTPA) Gujarat unit of Jaypee Cement

Corp for Rs 3,800 crore (US$ 634.81 million).

Page 17: Project report on Employee Satisfaction

17

Major cement demand drivers

Housing sector accounts for 64 per cent of the total cement demand in India.

Domestic cement consumption

The domestic cement consumption is expected to increase at a CAGR of 10.2

per cent during FY11-17 and reach 398 million tones.

Page 18: Project report on Employee Satisfaction

18

Pastel analysis

Political

The price of cement is primarily controlled by the coal rates, power tariffs,

railwaytariffs, freight, royalty and cess on limestone. Interestingly, government

controls all of theseprices. Government is also one of the biggest consumers

of the cement in the country. Most stategovernments, in order to attract

investments in their respective states, offer fiscal incentives inthe form of

sales tax exemptions/deferrals. States like Haryana offer a freeze on power

tariff for5 years, while Gujarat offers exemption from electric duty. (India

Infoline Ltd n.d.)

Economic

Currently, the industry is on the boom, with a lot of government infrastructure

and housingprojects under construction. In spite of seeing a fall during 2008-

09, the export segment of theindustry is expected to grow again on account of

various infrastructure projects that are beingtaken up all over the world and

numerous outstanding cement plants coming up in near future inthe country.

SOCIAL

Usually, the cement industry in India consists of both the organized sector and

the unorganized sector. Organized sector comprises of the well-known

cement manufacturing companies while the main players of the unorganized

sector are the regional and local cement-producing units in various states

across the state. Indian consumers prefer buying branded cement like

ULTRATECH, JAYPEE CEMENT, LAFARGE CEMENT etc. It has been seen

in the past, aswell, that mini cement plants with low brand value and image

are not able to survive against thecement giants. With a population of more

than 100 billion people, it is expected that cementindustry will create another

25 lakhs jobs in the next 4-5 years.

Page 19: Project report on Employee Satisfaction

19

TECHNOLOGY

From mining to production the entire process depends on technology. The

Government of Indiaplans to study and possibly acquire new technologies

from the cement industry of Japan. The

government is discussing technology transfer in the field of energy

conservation andenvironment protection to help improve efficiency of the

Indian cement industry. Cement.industry has made tremendous strides in

technological up-gradation and assimilation of latesttechnology. At present

93% of the total capacity in the industry is based on modern and

environment-friendly dry process technology.

Current Trends

Indian Cement- Limestone scenario

The Indian Cement Industry exemplifies this to a nicety. The Cement

Industry the world over is tightly correlated to the GDP (the factor in India is

estimated to be about 0.88). Though the roots of the cement industry in India

goes back to 80 years, the beginning of Industrialization in India provided the

right opportunity for the cement industry to make its presence felt. Absence of

serious competition, the presence of railway sidings and abundance of

limestone seemed to be the only criteria for setting up cement plants. Though

limestone occurs under all ages in India, crystalline limestone

of Archaean age were mostly targeted and plants set up.

And then, the inevitable happened. The now old cement plants based on

Archaean limestone not only found their technology obsolete but also found

their limestone resources fast depleting. The companies were forced to find

alternate resources, which by then had become scarce or find new ways to

increase recovery from their existing deposits. To their dismay, they

discovered that the markets - so lenient earlier were unwilling to bear costs

accruing due to the companies' outdated procedures and processes,

Page 20: Project report on Employee Satisfaction

20

demanded higher standards of quality. After decontrol of cement prices new

cement plants sprang up on sedimentary limestone deposits other than

Archaean. Which are of simpler nature since the entire run- of- mine could be

consumed, the cost of extraction for these plants was appreciably lower

whereas the older set-ups had to manage with progressively lower recovery

ratios. Companies are now forced to work deposits once considered unviable

and/or unworkable with selective mining. Earlier threshold values are no

longer applicable for the older plants and only technology seems to offer the

panacea for survival.

Page 21: Project report on Employee Satisfaction

21

Emerging trends

High degree of mechanization and capacity to handle large volumes has

lowered the run-of- mine costs. Detailed geological explorations and

technological advances made in geostatistics and interpretations, now

make it possible for a clearer understanding of structures and working of

limestone, balancing the economics, deploying large earthmoving

equipment handle large volumes of overburden and exploit residual

threshold deposits.

Major players in cement industry

The Indian cement industry is largely dominated by a few companies. The top

20 cement companies account for almost 70% of the total cement production

of the country. During April-September 2009, the Indian cement companies

produced 11 MT cement, whereas the total cement product in the country in

FY09 was 231 MT. It is further expected to reach 236.16 MT in FY11 and

262.61 MT in FY12.

LIST OF TOP 10 COMPANIES IN INDIA

Following are the list of top 10 cement companies in India:

1. ACC Limited

2. Ambuja Cements Limited

3. UltraTech Cement Limited

4. India Cement Limited

5. Shree Cement Limited

6. Rain Cement Limited

7. Prism Cement Limited

8. Madras Cement Limited

9. Birla Cement Limited

10. JK Cement Limited

Page 22: Project report on Employee Satisfaction

22

Chapter - 3

PROFILE OF

ULTRA TECH CEMENT

LIMITED

Page 23: Project report on Employee Satisfaction

23

The Aditya Birla Group is an Indian Multinational Conglomerate Named

„AdityaVikram Birla, headquartered in the Aditya Birla Centre inWorli,

Mumbai, India. It operates in 33 countries with more than 136000

employees worldwide. The group was founded by Seth Shiva Narayan Birla

in 1857.

The group interested in sectors such as Viscose staple fiber, metals,

cement (largest in India ), Viscose filament yarn, branded apparel,

carbon black, chemicals, fertilizers, insulators, financial services,

telecom (Third largest in India), BPO and IT services.

The Aditya Birla Group is a diversified conglomerate with a totalrevenues of

approximately US $40 billion in year 2012. With gross revenue of USD 40

Billion in 2012 it is the (third largest Indian Private Sector conglomerate)

behind Tata Group with revenue of just over USD 100 Billion and RIL with

revenue of USD 74 Billion.

“ Aditya Birla Group has emerged as the Number 1 corporate, the „Best in

Class‟ across all the six pillars of Corporate Image, according to the annual

Corporate Image Monitar 2012-13 conducted by Nielsen, a leading global

provider of insights and information into what consumer watch and buy.

INTRODUCTION OF ADITYA BIRLA GROUP

Page 24: Project report on Employee Satisfaction

24

The Group‟s Cement business was earlier under Grasim Industries and Ultra

Tech Cement. The two entities have now been merged into Ultra Tech

Cement to form India‟s largest Cement company which is founded in 1983.

Ultra Tech Cement was acquired from L&T in 2004.

Ultra Tech Cement Limited is India‟s biggest cement company and India‟s

largest exporters of cement clinker based in Mumbai, India. The company is

division of Grasim Industries. It has an annual capacity of 52 million tones.

Ultra Tech Cement holds the superbrand Status. Which holds the revenues

of US $ 3.7 billion in 2011-12 and profit of US $ 450 million in 2011-12.

It manufacturers and market ordinary Portland cement, Portland blast furnace

slag cement, white cement and Portland Pozzolanacement. The export

markets span countries around the Indian Ocean, Africa, Europe and the

Middle East. Most of the plants have ISO 9001, ISO 14001 and OHSAS

18001 certification. In addition, two plants have received ISO 27001

certification and four have received SA 8000 certification.

The company exports over 2.5 million tones per annum, which is about 30%

of the country‟s total exports.

Ultra Tech Cement Limited has 12 Integrated plants, 1 white cement plant, 11

grinding units in India and 1 Clinkerization plant in UAE, 15 grinding units ( 11

in India, 2 in UAE, 1 each in Bahrain and Bangladesh) and 6 bulk terminals ( 5

in India and 1 in Sri Lanka).

In 2003 The Board of Larsen &Tourbo (L&T) decides to demerge its cement

business into a separate cement company (Cemco). Grasim decides to

acquire 8.5 per cent equity stake from L&T and then make an open offers for

30% of the equity of Cemco, to acquire management control of the company.

HISTORY OF ULTRA TECH CEMENT

Page 25: Project report on Employee Satisfaction

25

The UltraTech Cement Ltd's captive jetty is situated on Saurashtra coast

(village Kovaya) between Jafrabad and the port of Pipavav (in Pipavav Port

area). This captive jetty was built with the intention of taking the company's

cement and clinker produced by its plant, the Gujarat Cement Works (GCW),

at village Kovaya to international buyers (export market) and also to western

India's coastal regions, through sea routes so as to reduce the logistics cost to

a great extent.

This jetty is considered crucial since it is the lifeline for the Ultra Tech

cement plant, including that of its another plant, the Narmada Cement at

Jafrabad. The captive berth today handles clinker and bulk cement cargo for

outward movement and based on the availability of jetty's space it then

handles coal, gypsum, iron ore and so on, for inward movement for captive

use only.

Page 26: Project report on Employee Satisfaction

26

VISION

To be India‟s largest cement manufacturing unit at a single location,

producing premium quality cement with clear focus on all stake holders.

Customization

Quality consistency

Product range

Cost competiveness

Employee empowerment

MISSION

We shall be over 6.50 million MT cement plant through innovative

processes and empowered employees by 2014.

We shall adopt the best of practices to deliver superior value to our

employees, customers, business associates and society at large.

To deliver value to their customer .Shareholder , employees and society at

large.

Page 27: Project report on Employee Satisfaction

27

OBJECTIVES OF UTCL

INTEGRITY : Honesty in every Action

COMMITMENT : Deliver on the Promise

PASSION : Energized Action

SEAMLESSNESS: Boundary less in Letter

SPEED : One step ahead always

INTEGRITY COMMITMENT

PASSION SEAMLESSNESS

Page 28: Project report on Employee Satisfaction

28

Kumar Mangalam Birla - Chairman

Mrs. Rajshree Birla - Chief Marketing Officer

M. Damodaran - Unit Head - White Cement

K.C. Birla - Chief Financial Officer

S.K. Chatterjee - Company Secretary

About Board Of Directors

Page 29: Project report on Employee Satisfaction

29

No of Employees 13155 across 5 countries

Working Shift A- 6:00 to 2:00, B- 2:00 to 10:00, Night Shift – 10:00

to 6:00 , General Shift – 8:30 to 5:30

Product Ordinary Portland cement, Portland blast furnace slag,

White cement, Portland Pozzolana cement

Brand Ultra Tech cement, Ultra Tech Concrete, Ultra Tech

Building Solution, White Cement , Star cement

Accounting Year 1st April to 31st March

Country 25 countries

India, UK, Germany, Hungary, Brazil, Italy, France,

Luxembourg, Switzerland, Australia, USA, Canada,

Egypt, China, Thailand, Laos, Indonesia, Philippines,

Dubai, Singapore, Myanmar, Bangladesh, Vietnam,

Malaysia and Korea.

Tagline “ The Engineer‟s Choice”

Logo

Competitors Ambuja cement, J.K. cement, Sanghi cement, Acc

cement

Highlights of Ultra Tech oCement

Page 30: Project report on Employee Satisfaction

30

“ Dun and Bradstreet Awards” for the best cement Company in

India 2012.

Top Exporter Award from CAPXILE for the 16th consecutive

year.

IMC Ramkrishna Bajaj National Quality Award - “ Performance

Excellence Trophy 2012” for the Birla White.

Greentech Environment Excellence Award 2012 from Greentech

for Gujarat Cement Works.

„Subh Karan Sarwagi Environment Awards‟ from the Federation

of the Indian Mineral Industries for Rajshree Cement Works.

National Awards for the excellence in Energy Management

2012 “ Energy Efficient Unit” from CII for Redipalayan Cement

Works.

“National Energy Conservation Award2012” from Ministry of

Power, New Delhi for Vikram Cement Works.

Awards and Achievements

Page 31: Project report on Employee Satisfaction

31

Major Thrust Areas

A. WCM

World class Manufacturing (WCM) is adopted to improve

Employee participation in small groups in excelling the manufacturing

and improving the overall equipment efficiency by eliminating all forms

of defects and losses.

B. Total Quality Management

In order to improve the Quality Management Performance of the

organization, the international Quality Rating System (IQRS) has been

adopted and attained level 6 in the year 1999. Further in this direction,

Six Sigma concept has been initiated to improve the process

efficiencies and 4 projects were initiated under this concept. It is our

endeavor to sustain and improve further on a continuous basis.

C. Strategic Quality Planning

The Strategic Planning has been deployed since three years as a

measure to improve the organization‟s capability to meet long and

short term goals and to enhance cost competitiveness, operational

efficiency, quality consistency and customer satisfaction.

D. Capacity Additions

In order to maintain the No. 1 Position in the region, the

Rajashree Cement enhanced its capacities through Technology Up

gradation in the existing 3 lines to increase the overall production from

9,000 TPD to 12,500 TPD.

E. Manpower rationalization

In order to keep man power costs down and to benchmark with best in

class industry, Man Power rationalization is undertaken through job

evaluation / Man Power studies, de-layering / VRS.

Page 32: Project report on Employee Satisfaction

32

Raw materials required to produce cement

1. Lime stone

2. Aluminum leatherette

3. Hematite

4. Gypsum

5. Fly ash

The contents of raw materials consumed to produce the cement

are:-

1. Lime stone 93%

2. Aluminum latherite 2%

3. Hematite 1.5%

4. Late rite 2%

5. Fly ash 1.5%

Technology:

Ultra Tech cement has opted for the best world class technology and

equipment right from its inception. The plant has a state of art

technology featuring an assemblage of fuzzy logic x-ray analyzer and

cement scanner to ensure optimum production. The technology knows

how and the main equipment for the cement plants have been obtained

from m/s losche supplied the vertical coal mills at unit II and unit III. M/s

K HD Humboldt Ltd., Wedge Germany supplied the roller press, on the

latest equipment in the cement grinding process. The company was

first in the country to install multi-section soil with 6 compartments. In

addition to the above the company has v-separator, pyro step cooler

coal washery to reduce ash content of high ash coal.

Products profile :

The company manufactures a wide range of premium brands of

cement, catering to different needs of customers.

Page 33: Project report on Employee Satisfaction

33

Types of cement Brand name

Ordinary Portland cement 43 grade Ultratech

Ordinary Portland cement 53 grade Birla

super

Premium composite cement Birla Plus

IRST-40 Cement Rajashree IRST-40

Packing Design:

1 High-density polyethylene (HDP)

2 Paper

Weight

1 50 Kg Net per Bag.

Quality

1 Specification bureau of International standard as per quality system of

ISO-9001:2000

BRANDS OF CEMENT

1) Rajashree cement

Rajashree cement is 43 grade cement which has end strength 63

MTPA; it is positioned in the middle market segment. The product has

been used extensively for construction activities in the southern

Maharashtra and Karnataka. It enjoys a reputation of giving „value for

money‟

Materials required producing 43 Grade cement

Page 34: Project report on Employee Satisfaction

34

1 Clinker 93.50%

2 Gypsum 4.00%

3. Fly ash 2.50%

2) Birla super

Birla super is 53 grade cement in the company‟s up-market product.

Birla super has a 28 days comprehensive strength of to MTPA. It can

produce concrete up to M 70 grade with ease.

Materials required producing 53 Grade cement

1. Clinker 93.50%

2. Gypsum 4.00%

3. Fly ash 2.50%

3) Birla plus

Birla plus is a premium composite cement in the company‟s up-market

product. All cement build. But it takes a truly special one to breath life

into a construction. Birla plus not only comes with the unique quality of

strengthening your construction over time, it also has concrete answers

to the widest range of modern constructions, ranging from row houses

to skyscrapers and dams to flyovers. Constructions that stands tall.

Materials required producing Birla plus cement

1. Clinker 71%

2. Gypsum 4%

3. Fly ash 25%

4) IRST-40 Cement

IRST-40 cement is used for making railway sleepers, dams, and big

projects. It is a special category of cement and has very high brains. It

helps in producing most durable concrete and is produced when there

is an order for the project.

Materials required producing OPC 53 S Cement

Page 35: Project report on Employee Satisfaction

35

a. Clinker 96%

b. Gypsum 4%

Grasim Cement. Hotgi

Birla super cement is a grinding unit, an extension of Rajashree

cement, Malkhed (grey cement division of Grasim industries Ltd)

located at Hotgi, south Solapur district of Maharashtra with an Installed

capacity of 1.2 million tones per annum. It was commissioned on 10-

07-1995 and the commercial production started on 23-07-1995.

The raw material (clinker) for production of Birla super cement

is supplied by its sister concern, Rajashree cement, Malkhed, we were

the first in introduction the 53 grade cement (BIRLA SUPER) in the

country.

The unit has best of world class technology and equipments. We have

collaboration with various giant and reputed western based industries

so as to equip the factory with the latest technology of cement industry.

The complete plant is totally automated and centrally controlled with

the latest technology of cement industry. The complete plant is totally

automated and centrally controlled with the support of programmable

logic (PLC) arrangement.

The success of this unit is mainly because of the following major

forces:-

c. Dynamic and able leadership supported by highly qualified,

activated, committed and charged team of officer and staff with

full of professional approach.

d. Uninterrupted supply of clinker by Rajashree cement, Malkhed.

e. Regular production and dispatch planning from the respective

CMO.

f. Excellent marketing support.

Page 36: Project report on Employee Satisfaction

36

g. Co-operation from district administration, policy officials,

authorities, labor dept and nearby villagers.

The cement manufacturing process

The technology adopted by the company for manufacture of cement is

the dry process with suspension mainly because of low fuel

consumption, lesser requirement of water and high in production

capacity.

Raw material used

1. Limestone

2. Iron ore

3. Coal

4. Chemical gypsum

5. Alumnus late rite

6. Fly ash

Page 37: Project report on Employee Satisfaction

37

SWOT ANALYSIS:

STRENGTHS:

Cement demand has grown in tandem with strong economic growth derived

from:

Growth in housing sector (over 30%) key demand driver.

Infrastructure projects like ports, airports, power projects, dam & irrigation

Projects.

National Highway Development Programme.

Bharat NirmanYojana for rural infrastructure and rise in industrial projects.

Page 38: Project report on Employee Satisfaction

38

Production

The company‟s production facilities are spread across 11 integrated plants,

one white cement plant 12 grinding units and 5 terminals, 4 in India and one in

Sri Lanka. High quality cement production is increasing annually. Annual

production capacity is 23.10 million tones.

Logistics:

Ultra Tech Can directly deal with the limestone tenders and thus the middle

man do not affect its cost. Company use the local transporters which provide

the efficient transportation cost. Thereby reducing the extra expense and

making cement more economical for the local man to afford.

Plantation:

Ultra tech‟s manufacturing plant uses ultra-modern technology and imported

machinery. Company‟s Unit at Koala is the only Unit in this sector in India to

have a desalination plant. It is used for meeting the water needs of the plant

and the colony. The waste gases from the cooler are used in the desalination

plant. that makes the product recyclable and environmental friendly thereby

contributing to the environment.

Company‟s CSR corporate social responsibility activities extend to 127

villages, in proximity to its plants, across the country. (William B. Werther,

David B. Chandler, 2010)

Brand Positioning:

In the world, Aditya Birla Group is the eighth largest cement player. Ultra

Tech‟s products include Ordinary Portland cement Portland Pozzolana

cement and Portland blast furnace slag cement. The company exports over

2.5 million tons per annum, which is about 30 per cent to the country‟s total

exports. Ordinary There is cement is the most commonly used cement for a

wide range of process. Applications cover dry-lean mixes, general-purpose

ready-mixes, and even high strength pre-cast and pre-stressed concrete.

OPC(ordinary Portland cement) is used for applications, such ascomercial

buildings industrial constructions, Multi storied complexes, cement concrete

roads and heavy duty floors. PPC ( PortlandPozzolana cement )cement is

used for big construction like dam and thermal power plant.

Page 39: Project report on Employee Satisfaction

39

Distribution Channels:

Ultra Tech‟s distribution network is very widely spread out in the country with

over 5,500 dealers and 30,000 retailers with its strong distribution channels.

currentlyUltratech is starting to acquire a strong positioning in the market

giving head on competition to its rivals.

Quality:

All the plants of Ultra tech are ISO 14001 Environment management system‟s

certified sustain to OHSAS 18001 standards.

Clean technologies and processes that combine economic progress and

sustainable environment are adopted by the company for better performance.

There is plants at Awarpur and Ratnagiri in Maharashtra; There is Jafrabad

and Magdalla in Gujarat; Hirmi in Chhattisgarh; Arakkonam in Tamil Nadu;

Tadipatri in Andhra Pradesh; Jharsuguda in Orissa and Durgapur in West

Bengal. They have won the Capexil Certificate of Export Recognition – Top

Exporter –Cement, Clinker, Asbestos and Cement Products for the years

2000, 2002 and2003. BhartiyaUdyogRatan Award presented to Sh. KYP

Kulkarniby Indian Economic Development & Research Association (IEDRA)

for good quality of cement to customer, New Delhi in 2004. (Narayanan, 2007)

WEAKNESSESS:

Cement Industry is highly fragmented and it is also highly regionalized and

Low value commodity makes transportation over long distances

uneconomical.

Not available in all the places: Ultra tech is not available at all the places as it

is not manufactured at all places and all plants are not available everywhere

due to which people cannot find it everywhere hence the profit margins are

affected to a greater extend.

Human Resource:

Due to openness in the Ultra tech‟s work culture which is very informal that

does not suit for better management in corporate . The environment being

very informal affects the management a lot as being the management they

have to maintain a distance and discipline but due to the openness there is no

Page 40: Project report on Employee Satisfaction

40

such thing and they face a lot difficulty to control. And Ultra tech has

insufficient man power due to its easy recruiting and selection method.

Marketing:

Lack of awareness program for consumers due to low promotion mix: the

company faces the problem of proper promotion due to which the customers

doesn‟t know much about the product resulting into less sales of the product

instead of being a good product.

Lack of marketing mix: the company suffers with the problem of proper

marketing mix which in return results into the whole confusion state and the

product does not reach to the customers properly and in fact a lot of them

don‟t know about it also.

Health:

Highly dusty environment at the time of dumping the cement is hazardous

for health.

It affects human‟s respiratory system adversely. Ultra tech is therefore not

contributing to society as its corporate social responsibility remains unfulfilled

due to many hazards.

Others:

Cement industry is highly fragmented and regionalized as Low value

commodity makes. As transportation over long distances is uneconomical for

value sector, so cost of transporting cement is high and this keeps cement

from being profitable over long distances. In other talks, shipping cement

costs more than the profit from selling it.

PESTEL ANALYSIS:

Analysing the above through pestel framework Ultratech was highly affected

by the environmental factors. As cement plants are very harmful for the

environment causing a lot of pollution and is harmful for the health of human

being hence proving that the environmentally it is not good and hence its

plants all are made to be situated outside the city where the population rate is

low or no population. So Ultratech is bearing great difficulty in managing the

environment along with the health issues.

Page 41: Project report on Employee Satisfaction

41

OPPORTUNITIES:

With the low per capita consumption of cement in India 102 kg compared to

the global average of 260 kg and the emphasis on infrastructure development,

Ultra tech has ample opportunity to ride the growth curve. Ultratech can

develop new marketing area. It can sign MOU‟s (memorandum of

understanding) with government regarding supply of cement for government

work. Ultratech can also maintain the position of competition in the market.

Institutional market like corporate and offices, school society complexes are

growing in large scale, which will increase the requirement. People are opting

for more stable structures and good future, so large use of cement is taking

place, so government is spending heavily on infrastructure project as Indian

industry base is growing rapidly Thus, this is the right time to fully invest in

these market. There is regular demand of cement which in turn will increase

foreign investment in this sector. As roads transformation process is going on

through which the traditional method of road building will be convert by

modern concrete roads. Substantially lower per capita cement consumption

as compared to developing countries (1/3 rd of world average) Per capita

cement consumption in India is 82 kgs against a global average of 255 kgs

and Asian average of 200 kgs. For green field capacity 20 million tons per

annum will be required to match the demand in pipeline for other two years

leading to favorabledemand – supply scenario. (Verma, 2008)

THREATS:

As huge cement industry emerge there is more competition for ACC

(Associated Cement Companies) to carefully enhanced its price , product and

at the same time satisfy its dealers and customers. Cheap priced brand are

capturing like a mushroom to lower income customer base. Players such as

Jaypee Cement, Prism Cement, and Birla cement. ACC cement are eating up

considerable market share. Due to India‟ satisfy growth many new

international cement companies are expected in coming years which will bring

enormous change and can start price war. Government intervention to adjust

cement prices Transportation cost is upgrading. Due to loading restriction

Page 42: Project report on Employee Satisfaction

42

there is overloading industrialist shows increase in costs due to the shortage

in coal industry.

Many retailers are influence by better profit margin, and other Benefits

because of small industries increase competition among them, which in turn

give heavy discount to customer and start malpractices.

Timber is also being considered as one of the substitutes of cement, which is

cheap and long lasting. Due to continuous attack of earthquake, many

countries like Japan, Indonesia, and Singaporeetc are now using timber in

construction since those areas are high earthquake affected. (Kalesh, 2009)

PORTER‟S 5-FORCE MODEL (THREAT) ANALYSIS:

Analysing the above through the five forces framework:

Threat of New Entrants: The high costs are major entry barrier for the entry of

new players. The high shipment costs make it difficult to import cement.

Cement being a high volume low value commodity results in high goods

costs, which makes cement imports economically unlikely. Domestic Cement

industry is highly integrated from global cement markets. Making cement duty

free, as cement is being imported from neighboring countries. However, due

to logistics issues and lack of port, handling capabilities, imports of cement

will remain negligible and do not pose a threat to domestic industry of

Ultratech.

Competitive rivalry between existing players: Previously the rivalry was strong

among the players, as the industry was not consolidated. During the last few

years the industry has become more consolidated with the Top 3 players

Ultratech is having a combined market share of 49 percent in 2005-06 as

compared to 32 Percent in 1999-2000. (Porter, 1988)

Its competitive analysis is as follows:

Domestic players competing Ultratech are:

Associated Cement Companies Ltd (ACCL)

Associated Cement Companies Ltd manufactures ordinary Portland cement,

composite cement and special cement and has begun offering its marketing

expertise and distribution facilities to other producers in cement and related

areas. The company plans capital expenditure through expansion of existing

units and/or through acquisitions.

Page 43: Project report on Employee Satisfaction

43

Birla Corp

Birla Corp's product portfolio includes acetylene gas, auto trim parts, casting,

cement, jute goods, yarn, calcium carbide etc. The cement division has an

installed capacity of 4.78 million metric tones and produced 4.77 million metric

tones of cement in 2003-04. The company has two plants in Madhya Pradesh

and Rajasthan and one each in West Bengal and Uttar Pradesh and holds a

market share of 4.1 per cent. Going forward, the company is setting up its

captive Power plant to remain cost competitive.

Madras Cements

Madras Cements Ltd is one of the oldest cement companies in the southern

region and is a part of the Armco group. The company is engaged in cement,

clinker, dolomite, dry mortar mix, limestone; ready mix cements (RMC) and

units generated from windmills.

Lafarge India

Lafarge India Pvt Ltd, a subsidiary of the Lafarge Group, has a total cement

capacity of 5 million tones and a clinker capacity of 3 million tone in the

country. Lafarge commenced operations in 1999 and currently has a market

share of 3.4 per cent. It exports clinker and cement to Bangladesh and Nepal.

It produces Portland slag cement, ordinary Portland cement and Portland

Pozzolana cement.

Grasim-Ultra Tech Cemco

Grasim's product profile includes viscose staple fiber (VSF), grey cement,

white cement, sponge iron, chemicals and textiles. With the acquisition

of Ultra Tech, L &T's cement division in early 2004, Grasim has now become

the world's seventh largest cement producer with a combined capacity of

31million tones. Grasim (with Ultra Tech) held a market share of around 21

per cent in 2005-06.

Gujarat Ambuja Cements Ltd (GACL)

Gujarat Ambuja was set up in 1986 with the commencement of commercial

production at its 2 million tone plant in Chandrapur, Maharashtra. The group

has clinker manufacturing facilities at Himachal Pradesh, Gujarat,

Maharashtra, Chhattisgarh, Punjab and Rajasthan. The company has a

market share of around 10 per cent, with a strong foothold in the northern and

western markets. Its total sales aggregated US$ 526 million with a capacity

Page 44: Project report on Employee Satisfaction

44

of 12.6 million tons in 2003-04. Gujarat Ambuja is one of India's largest

cement exporter and one of the most cost efficient firms. It has also

earmarked around US$ 195-220 million for acquisitions Cements Ltd.

CONCLUSION:

As India is the second largest producer of cement in the worlds many big

player presents in the market after that Ultratech cement increases his market

share due to the high growth rate of real estate. Because of continuously

growth of ultra tech cement after little year company may occur top cement

manufacturer in India. After swot analysis of Ultra Tech I found that company

has many strength, but few weakness also present, there are various

opportunities for company in India and other Asian countries because the

infrastructure is continuously developing. Company has won the best

Employer award in 2007, so young generation has various career

opportunities in it. Overall performance of company is increasing

continuously in each sector like as Production, HR, Marketing it is good for

company it is soon about to establish a strong brand name in the industry due

to its good quality and reputed image that is making it exclusive from its

competitors.

Page 45: Project report on Employee Satisfaction

45

Chapter – 4

Review of Literature

Page 46: Project report on Employee Satisfaction

46

BrikendAziri

Management Research and Practice 12/2011;

Employee Satisfaction represents one of the most complex areas facing

today‟s managers when it comes to managing their employees. Many studies

have demonstrated an unusually large impact on the job satisfaction on the

motivation of workers, while the level of motivation has an impact on

productivity, and hence also on performance of business

organizations.Unfortunately, in our region, job satisfaction has not still

received the proper attention from neither scholars nor managers of various

business organizations.

Allen and Meyer, 1996; Karrasch, 2003;

Organization commitment can be defined as affiliation of employees to the

organization and involvement in it. In general there are three dimensions of

commitment which are continuance commitment, affective commitment and

normative commitment.

Goyal (1995)

Determined the extent of employee satisfaction experienced by textile workers

due to primarily the statutory labour welfare facilities provided in the private,

public and co-operative textile sectors in Punjab, the awareness and

implementation of these labour welfare facilities and their correlation with job

satisfaction, including the relationship between labour welfare and job

satisfaction.

Srivastava (2004)

The Impact of Labour Welfare on Employees Attitudes and Job Satisfaction, a

comparative study was conducted on workers in the private and public sectors

of Kanpur city. The researcher attempted to assess the quality oflabour

welfare activities;measure the degree of job satisfaction of workers provided

Page 47: Project report on Employee Satisfaction

47

with labour welfare facilities in private and public sectors and evaluates the

attitudes of workerstowardsmanagement in both the sectors.

AlamSageer, Dr. SameenaRafat, Ms. Puja Agarwal

ISSN: 2278-487X. Volume 5, Issue 1 (Sep-Oct. 2012), PP 32-39

Employee satisfaction is the terminology used to describe whether employees

are happy, contended and fulfilling their desires and needs at work. Many

measures support that employee satisfaction is a factor in employee

motivation, employee goal achievement and positive employee morale in the

work place. Basically employee satisfaction is a measure of how happy

workers are with their job and working environment.

In this paper various variables responsible for employee satisfaction has been

discussed such as Organization development factors, Job security factors,

Work task factors, Policies of compensation and benefit factor and

opportunities which give satisfaction to employees such as Promotion and

career development also has been described .This paper also deals the

various ways by which one can improve employee satisfaction.

HalilZaimSelimZaim

Fatih University, TURKEY

Employee satisfaction is considered to be a critical success factor for

organizations. The concept of employee satisfaction has gained a special

concern from both academicians and practitioners. This study aims to provide

a framework for employee satisfaction and determine the critical factors of

employee satisfaction and to measure their effect on overall evaluation of

employee satisfaction in small and medium sized enterprises (SME) based on

the data collected from Turkey. Data analysis revealed that there is a positive

relationship between the each factor of employee satisfaction which are

named satisfaction from pay and benefits (P&B), satisfaction from peers (P),

satisfaction from management (M), satisfaction from working environment

(WE), satisfaction from superior (S) and overall employee loyalty in SMEs.

Page 48: Project report on Employee Satisfaction

48

Furthermore, relevant recommendations and measures for improving the

employee satisfaction are proposed.

Judge, Timothy A.; Thoresen, Carl J.; Bono, Joyce E.; Patton, Gregory

K.Psychological Bulletin, Vol 127(3), May 2001,

Database: Psyc articles

[Journal Article]

A qualitative and quantitative review of the relationship

between job satisfaction and job performance is provided. The qualitative

review is organized around 7 models that characterize past research on the

relationship between job satisfaction and job performance. Although some

models have received more support than have others, research has not

provided conclusive confirmation or discontinuation of any model, partly

because of a lack of assimilation and integration in the literature.

Page 49: Project report on Employee Satisfaction

49

Chapter - 5

Research

Methodology

Page 50: Project report on Employee Satisfaction

50

PROBLEM STATEMENT

The implications of technology in the field of company and various services

provided by company for their employee. The innovations and development

takes place in the company sector does really affect the way of works. The

statement of problem is an effort to identify the impact of technology on

production and the employee preference towards it. This study has been

done under the Ultra Tech Cement limited, Gujarat cement works kovaya.

OBJECTIVES OF THE STUDY

The main aim of the study is to analyze and examine level of job satisfaction

among theUltra Tech Cement employees and to know the problems faced by

the employees of the various categories.

The specific objectives are as follows:

To present a profile of Ultra Tech Cement and organizational structure

etc.,

To observe the level of satisfaction among of employees relating to the

nature of the job andother factors.

To identify the extent of job satisfaction in theUltra Tech Cement

employees and its impact on the job

Performance of the employees.

To evaluate the working environment in Ultra Tech Cement

To examine satisfaction regarding the salary and other benefits of its

employees.

To suggest suitable measures to improve the overall satisfaction of the

employees in then organization.

Page 51: Project report on Employee Satisfaction

51

SCOPE OF THE STUDY

In the survey an attempt has been made to analyze the job satisfaction of

employees ofUltra Tech Cement Kovaya (Gujarat Cement Works).

The Head Office of the Ultra Tech Cement is situated at Andheri East

Mumbai.

The study tries tounderstand the level of satisfaction among the employees of

UTCL. It further explains the areaon which employees are mostly dissatisfied.

Job satisfaction of the employees has been analyzed on the basis of the

following seventeen job related factors.

Salary and monetary benefits

Job security

Promotion policy

Working environment

Employees participation in management

Freedom of expressions

Nature of job

Interest taken by superiors

Superiors and sub-ordinate relationship

Medicare

Loans

Conveyance

L.T.C.

Research Design

Research design is the plan, structure and strategy of investigation conceived

so as to obtain answer to research questions and to control variance.

There are three types of research design that researcher can opt for.

1. Exploratory

2. Descriptive

Page 52: Project report on Employee Satisfaction

52

3. Causal

Out of the three available research design the researcher went for the

Descriptive research design which is suitable to answer the research question

and give proper fulfillment of research objectives in this study.

i. Descriptive research design

In this research study, the researcher has used descriptive research

design. Descriptive study, Who, What, When, Where, How are the

questions for researcher to find their answers during the study. A

descriptive study may be simple or complex. This research study topic is

according to the descriptive study. I have needed to find that all answers of

these questions which come in descriptive study.

Sampling

The basic idea of sampling is that by selecting some of the sample

from the population, researcher may draw conclusions about the

sample study and generalize for entire population. A population

element is the individual participant or object on which the

measurement is taken.

Population Size

All the employees of Ultra Tech Cement. In the Gujarat Cement Works

is the population for this research study.

Sample Size:

Sample size is a part of target population, carefully selected to

represent the population. Here in this research study the Sampling size

is 200.

Sampling Technique

Page 53: Project report on Employee Satisfaction

53

After taken it to consider the limitations of this research study the

researcher has used the Non Probabilistic convenience sampling.

METHODOLOGY

In the preparation of this report, the researcher the data from different

sources. The sources of data as follows:

Primary data:

This data is gathered from first hand information sources by theresearcher,

this data collection from employees, managers, clerks etc., by administrating

the questionnaire having face to face interaction with employees.

Secondary data

This will give the theoretical basis required for the report presentationwhich

can be available from various sources such as magazines, office files, inter

officemanual and web site.

DATA PROCESSING AND ANALYSING

Data, which is gathered by administering questionnaires, was processed in

simple manner todetermine the level of satisfaction among employees. Every

response was assigned some scorebased on this overall satisfaction level

was determined.

Data collected is carefully tabulated and analyzed by using satisfaction

methods and also variousgraphs are used.

DATA ANALYSIS

In order to do the work properly, a insight about the product, about the

organization, about the employees was necessary. For this purpose a

extensive study was initially done about the Employee Satisfaction

After the initial study, the survey was started in order to get the questionnaire

filled by them.

Page 54: Project report on Employee Satisfaction

54

On the basis of the information collected in the interviews from the

respondents and filled in questionnaire from them, certain findings were made

on that basis and some recommendations too were given to the organization

so as to improve the level of satisfaction of their customers. These findings

and recommendations would go a long way of satisfaction and service in

order to maintain its existing employees as well as to add 1-1 new employee

to its existing data base. They also point the aspect in which the organization

is lacking and need to improvise upon as well as the aspect, which are its plus

point and which can really help in future.

Tools for analysis

Researcher has identified suitable statistical and analytical software after

gathering of data. Researcher has used software to analysis data i.e.

Microsoft EXCEL and other suitable statistical tool also used for data analysis

purpose.

Limitations of the study

This research study only considers the area of Ultra Tech in

Kovaya.

The sample size is not representing the whole population due to

limited time period and cost related aspect.

Biasness of respondents can be other constraints for

researcher.

The sampling technique, Non probabilistic convenience

sampling method has its own limitation

Questions which were asked to Employees in UTCL.

Page 55: Project report on Employee Satisfaction

55

1. Overall, how satisfied are you working for the company?

o Extremely Dissatisfied 5%

o very Dissatisfied 5%

o Somewhat Dissatisfied 10%

o Neutral 10%

o Somewhat Satisfied 20%

o Extremely Satisfied 50%

Figure 5.1 satisfaction level

Interpretation: 50% of the employees are extremely satisfied with their

working condition.20% are not so satisfied with their working condition.5%are

extremely dissatisfied with their working condition.

2. To what extent do you agree with the working condition?

o Disagree completely 3%

0

10

20

30

40

50

60

Series1

Series2

Series3

Series4

Page 56: Project report on Employee Satisfaction

56

o Strongly Disagree 7%

o Somewhat Disagree 15%

o Somewhat Agree 15%

o Strongly Agree 20%

o Agree completely 40%

Figure 5.2 Working condition

Interpretation: Almost 40% of the employees are satisfied with the present

working conditions andenvironment.20% of the employees agree with their

work condition. and so on.

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

Disagree completely

Strongly Disagree

Somewhat Disagree

Somewhat Agree

Strongly Agree

Agree completely

Series1

Series2

Series3

Page 57: Project report on Employee Satisfaction

57

3. Are you satisfied with the wages paid to you?

YES 85%

NO 15%

Figure 5.3satisfaction with wages

Interpretation: 85 percent of the employees are satisfied with the wages paid

to them. Only 15percent of the employees feel that there should be a hike in

wages paid to them.

85%

15%

YES

NO

Page 58: Project report on Employee Satisfaction

58

4. Do you have any incentives wage scheme for efficient work on your

organization?

YES 80%

NO 20%

Figure 5.4incentives wage scheme

Interpretation: 80 percent of the employees feel that there should be an

incentive wage schemefor efficient work in the organization.

0%

10%

20%

30%

40%

50%

60%

70%

80%

YES NO

Series1

Page 59: Project report on Employee Satisfaction

59

5.What I like best about working for the Company is….

65% of the employees told that they were like the most about the

company is that the company‟s rules and regulations are motivated them to

work and stay in the organization.

25% of the employees told that they were like to do work with their

subordinates and superiors. They are too supportivein critical situation.

10% of the employees felt that company‟s wage scheme is good for

them.

Page 60: Project report on Employee Satisfaction

60

6. How many years have you been with the company?

o Less than a year 5%

o 1-3 year 10%

o 4-6 year 10%

o More than 6 years 75%

Figure 5.5 years have been with the company

Interpretation:

75% of the employees were more than six years have been with the

company.

0 20 40 60 80

Less than a year

1-3 year

4-6 year

More than 6 years

Series1

Series2

Series3

Page 61: Project report on Employee Satisfaction

61

7. Is the management helpful and sympathetic to your problems in workstation?

To some extent 60%

To large extent 40%

Figure 5.6 management helpful and sympathetic to problems in

workstation

Interpretation: 60% of the employees feel that the management is

sympathetic to some extent intheir problems faced at workstation.

60

40

To some extent To large extent

Series1

Page 62: Project report on Employee Satisfaction

62

8. Are you satisfied with the facilities provided to you?

To some extent 5%

To large extent 95%

Figure 5.7 Satisfaction with facility

Interpretation: Almost all the employees are satisfied with facilities provided

with theorganization.

0

10

20

30

40

50

60

70

80

90

100

To some extent To large extent

Series1

Page 63: Project report on Employee Satisfaction

63

9. Does the management have good relation with the workers?

To some extent 25%

To large extent 75%

Figure 5.8 good relation with the workers

Interpretation: 75% of the employees feel that the management has a good

relation with the workers and only 25% of them feel that the management

should improve their relation with the workers.

25%

75%

To some extent

To large extent

Page 64: Project report on Employee Satisfaction

64

10 Do you feel that the company policy really protect your interest?

YES 95%

NO 5%

Figure 5.9

Interpretation: 95% of the employees feel that the company policies really

protect their interest. 5% of them feel that their interests are not protected.

YES NO

95

5

Series1

Page 65: Project report on Employee Satisfaction

65

11. Do you have any problems with the present management setup?

YES 20%

NO 80%

Figure 5.10problems with the present management setup

Interpretation: Only 80% of the employees are satisfied with the present

management setup and the other 30% is not satisfied and feel that there should be change in the setup.

20%

80%

Chart Title

YES

NO

Page 66: Project report on Employee Satisfaction

66

12. How flexible is the company with respect to your family responsibilities?

Very inflexible 0%

somewhat inflexible 0%

neither 0%

somewhat flexible 5%

Very flexible 95%

Figure 5.11 flexibility

Interpretation:

95% of the employees feel that the company is very flexible with their family

responsibilities.5% of the employees feel that the company is somewhat

flexible with their family responsibilities.

very inflexible

somewhat inflexible

neither somewhat flexible

very flexible

0 0 05

95

Chart Title

Page 67: Project report on Employee Satisfaction

67

13Have you ever observed or experienced any of the following forms of discrimination or harassment at this company?

Racial discrimination0%

Sexual harassment0%

Gender discrimination 0%

Sexual orientation discrimination0%

none Observed 100%

Figure 5.12discrimination or harassment

Interpretation:

100% of the employees are never feel the discrimination or harassment

towards them. Because company follow 0% harassment policy.

0102030405060708090

100

Series1

Series2

Series3

Series4

Page 68: Project report on Employee Satisfaction

68

Hypothesis test.

H0: There is no relationship between working condition and wages

H1: There is relationship between working condition and wages

Significance level: 0.05

Cross tabulation

Cross tabulation mean comparison between the two elements / two variable

working * wages Crosstabulation

count wages

Total yes no

working extremely dissatisfied 10 0 10

very dissatisfied 10 0 10

some what dissatisfied 25 0 25

Neutral 16 0 16

somewhat dissatisfied 44 1 45

extremely dissatisfied 66 28 94

Total 171 29 200

Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)

Pearson Chi-Square 33.536a 5 .000

Likelihood Ratio 41.482 5 .000

Linear-by-Linear Association 20.673 1 .000

N of Valid Cases 200

a. 4 cells (33.3%) have expected count less than 5. The minimum

expected count is 1.45.

Interpretation

With the help of chi-square, pearson‟s chi-square value has found , that is p

value it can be identified that there is any relationship between given two

Page 69: Project report on Employee Satisfaction

69

variable or not. Here p value is 0.000 which is less than 0.05 so that it can be

concluded that the null hypothesis is rejected, and it can be said that there is

relationship between working condition and wages paid to employees in Ultra

Tech.

Page 70: Project report on Employee Satisfaction

70

Hypothesis test.

H0: There is no relationship between Satisfaction level and working years.

H1: There is relationship between Satisfaction level and working years.

Significance level: 0.05

Cross tabulation

Cross tabulation mean comparison between the two elements / two

variable

Satisfaction level * working years Cross tabulation

count Working Years

Total Less than a year 1-3 year 4-6 year More than 6 year

satisfaction Extremely Dissatisfied 8 0 0 2 10

Very Dissatisfied 2 0 0 8 10

Somewhat Dissatisfied 0 1 0 24 25

Neutral 0 0 0 16 16

Somewhat Satisfied 0 9 11 25 45

Extremely Satisfied 0 12 8 74 94

Total 10 22 19 149 200

Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)

Pearson Chi-Square 1.605E2a 15 .000

Likelihood Ratio 92.210 15 .000

Linear-by-Linear Association 12.674 1 .000

N of Valid Cases 200

a. 16 cells (66.7%) have expected count less than 5. The minimum

expected count is .50.

Page 71: Project report on Employee Satisfaction

71

Interpretation

With the help of chi-square, Pearson‟s chi-square value has found, that is p

value it can be identified that there is any relationship between given two

variable or not. Here p value is 0.000 which is less than 0.05 so that it can be

concluded that the null hypothesis is rejected, and it can be said that there is

relationship between working condition and working years to employees in

Ultra Tech

Page 72: Project report on Employee Satisfaction

72

FINDINGS

The major findings of the studies are as follows:

All the respondents are employees of Ultra Tech Cement (Kovaya).

All the statutory and non-statutory measures are provided to

employees as per the standard measures, which improves employee‟s

satisfaction and increase productivity.

Almost all the employees are satisfied with the wages paid to them.

80% of the employees feel that there should be an incentive wages

scheme for efficient work in the organization.

60% of the employees feel that the management is sympathetic to

some extent in their problems faced at workstation; Management

shares a very good relation with the workers.

75% of the employees were more than 6 years in the organization.

95% employees were satisfied with the facilities provided to them and

are free to express their views freely to the management.

Supervisors are ready to clear the doubts and help in improving their

performance.

95% of the employees feel that the company policies really protect their

interests.

80% of the employees are satisfied with the present management

setup.

The Company following 0% tolerance policy.

Page 73: Project report on Employee Satisfaction

73

SUGGESTIONS:

1. 20% of the employees feel that the present management should be

changed.

2. 5% of the employees feel that the company policies are not able to protect

their interests and hence they should be changed.

4. Majority of the employees feel that there should be an incentive wage

scheme for efficient work in the organization.

5. The management should be more helpful and sympathetic towards the

problems faced by the workers at the workstation.

Page 74: Project report on Employee Satisfaction

74

CONCLUSION

All the statutory and non-statutory measures are provided to employees as

per the standard measures, which improves employee‟s satisfaction and

increase productivity.

Any organization success and growth depends on employees. The company

may have rich resources of capital, material, infrastructure, machines and

technology but if the quality of manpower is not good, the organization cannot

succeed. Employee welfare plays a vital role in every organization.

Besides several other factors the economic development of a country

depends upon the effective functioning of employees. In order to achieve this

superiors and the state should take necessary steps for the satisfaction of

employees in their respective jobs.

Employees are satisfied with the present working conditions and feel secure

about their job.

Almost all the employees are satisfied with the wages paid to them.

80% of the employees feel that there should be an incentive wages scheme

for efficient work in the organization.

60% of the employees feel that the management is sympathetic to some

extent in their problems faced at workstation; Management shares a very

good relation with the workers.

75% of the employees were more than 6 years in the organization.

95% employees were satisfied with the facilities provided to them and are free

to express theirviews freely to the management.

Supervisors are ready to clear the doubts and help in improving their

performance.

95% of the employees feel that the company policies really protect their

interests.

80% of the employees are satisfied with the present management setup.

The Company following 0% tolerance policy.

Page 75: Project report on Employee Satisfaction

75

BIBLIOGRAPHY

Books referred

Sr.No Title Publish Author

1) Human resource and Himalaya Publish House K. Ashwathppa

Personal management

2) Industrial relations Tat McGraw Hill publishing ArunMonappa

Company Ltd

3) Human Problem in IndiaSindhu Publication Pvt. Ltd. Dr. K.G. Desai

Industries

4) Statistics Methods Sultan Chan & Sons S.P. Gupta

Web sites

Theories

http://www.adityabirla.com/about-us/overview

http://www.teammax.net

http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.ht

m

http://www.managementparadise.com/forums/principles-management-p-o-

m/208710-pest-analysis-cement-industry.html

http://www.ultratechcement.com/careers.php

Page 77: Project report on Employee Satisfaction

77

Annexure

Questionnaire on Employee Satisfaction

1.Overall , how satisfied are you working for the company?

o Extremely Dissatisfied o very Dissatisfied o Somewhat Dissatisfied o Neutral o Somewhat Satisfied o Extremely Satisfied

2.To what extent do you agree with the working condition?

o Disagree completely

o Strongly Disagree

o Somewhat Disagree

o Somewhat Agree

o Strongly Agree

o Agree completely

3.Are you satisfied with the wages paid to you?

YES

NO

4.Do you have any incentives wage scheme for efficient work on your organization?

YES

NO

5.What I like best about working for the Company is….

6.How many years have you been with the company?

o Less than a year

o 1-3 year

o 4-6 year

o More than 6 years

Page 78: Project report on Employee Satisfaction

78

7.Is the management helpful and sympathetic to your problems in workstation?

To some

extent

To large

extent

8Are you satisfied with the facilities provided to you?

To some

extent

To large

extent

9.Does the management have good relation with the workers?

To some

extent

To large

extent

10.Do you feel that the company policy really protect your interest?

YES

NO

11.Do you have any problems with the present management setup?

YES

NO

12.How flexible is the company with respect to your family responsibilities?

Very inflexible

Somewhat inflexible

Page 79: Project report on Employee Satisfaction

79

Neither

Somewhat flexible

Very flexible

13.Have you ever observed or experienced any of the following forms of discrimination or harassment at this company?

Racial discrimination

Sexual harassment

Gender discrimination

Sexual orientation discrimination

None Observed

Page 80: Project report on Employee Satisfaction

80

Q1 Q2 Q3 Q4 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13

1 6 1 1 1 2 1 1 1 2 5 5

5 6 1 1 2 1 2 2 1 2 5 5

5 6 1 1 4 1 1 1 1 2 5 5

5 6 1 1 3 1 2 1 1 2 5 5

4 5 1 1 4 1 2 2 1 1 5 5

6 4 1 1 4 1 2 2 1 2 5 5

5 6 1 1 3 1 2 1 1 2 5 5

5 6 1 1 3 1 2 1 1 2 5 5

6 6 1 1 3 1 2 1 1 2 5 5

6 4 1 1 4 1 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 5 2 2 4 2 2 2 1 2 5 5

4 2 1 1 4 1 2 2 1 2 5 5

5 5 1 1 4 1 1 1 1 1 5 5

5 6 1 1 2 1 2 1 1 2 5 5

4 5 1 1 4 1 2 2 1 1 5 5

4 5 1 1 4 1 2 2 1 1 5 5

5 4 1 1 4 1 2 2 1 2 5 5

6 4 1 1 4 1 2 2 1 2 5 5

3 5 1 1 4 1 2 2 1 1 5 5

3 5 1 1 4 1 2 2 1 1 5 5

6 6 1 1 4 1 2 1 1 2 5 5

6 6 1 1 4 1 2 1 1 2 5 5

3 5 1 1 4 1 2 2 1 1 5 5

6 4 1 1 4 1 2 2 1 2 5 5

6 5 2 2 4 2 2 2 1 2 5 5

3 4 1 1 4 2 2 1 2 1 5 5

6 4 2 2 4 2 2 2 1 2 5 5

1 6 1 1 1 2 1 1 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

1 6 1 1 1 2 1 1 1 2 5 5

1 6 1 1 1 2 1 1 2 1 5 5

2 5 1 1 4 2 2 2 1 1 5 5

6 6 1 1 4 1 2 1 2 1 5 5

6 4 1 1 4 1 2 2 1 1 4 5

6 6 1 1 3 1 2 1 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

3 2 1 1 4 2 2 2 2 2 5 5

6 4 1 1 4 1 2 2 1 2 5 5

6 4 1 1 4 1 1 2 1 1 4 5

Page 81: Project report on Employee Satisfaction

81

6 4 1 1 4 1 2 2 1 1 4 5

3 6 1 1 4 1 2 1 1 2 5 5

6 6 1 1 4 1 2 1 2 1 5 5

6 4 1 1 4 1 2 2 1 2 5 5

6 5 2 2 4 2 2 2 1 1 5 5

6 6 1 1 4 1 2 1 1 2 5 5

6 4 1 1 4 1 2 2 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

3 4 1 1 4 2 2 1 2 1 5 5

6 6 1 1 2 1 2 1 1 2 5 5

6 6 1 1 2 1 2 1 1 2 5 5

5 6 1 1 4 1 2 1 1 2 5 5

5 4 1 1 4 1 2 2 1 2 5 5

6 6 1 1 2 1 2 1 1 2 5 5

6 6 1 1 4 1 2 1 2 1 5 5

5 6 1 1 4 1 1 1 1 1 5 5

6 5 2 2 4 2 2 2 1 2 5 5

6 6 1 1 3 1 2 1 1 2 5 5

5 6 1 1 3 1 2 1 1 2 5 5

5 1 1 1 4 1 2 2 1 2 5 5

5 1 1 1 4 1 2 2 1 2 5 5

6 6 1 1 3 1 2 1 1 2 5 5

6 5 2 2 4 2 2 2 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

3 4 1 1 2 2 2 2 1 1 5 5

1 6 1 1 1 2 1 1 1 2 5 5

2 6 1 1 1 2 1 1 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 4 1 1 4 1 1 2 1 1 4 5

6 3 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

4 5 1 1 4 1 2 2 1 1 5 5

6 6 1 1 2 1 2 1 2 1 5 5

6 6 1 1 2 1 2 1 1 2 5 5

6 6 1 1 2 1 2 1 1 2 5 5

6 6 1 1 2 1 2 1 1 2 5 5

6 4 1 1 4 1 2 2 1 2 5 5

6 4 1 1 4 1 2 2 1 2 5 5

6 5 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 6 1 1 2 1 2 1 1 2 5 5

3 4 1 1 4 2 2 1 2 1 5 5

Page 82: Project report on Employee Satisfaction

82

5 6 1 1 3 1 2 1 1 2 5 5

5 6 1 1 3 1 2 1 1 2 5 5

4 2 1 1 4 1 2 2 1 2 5 5

4 2 1 1 4 1 2 2 1 2 5 5

4 5 1 1 4 1 2 2 1 1 5 5

6 5 2 2 4 2 2 2 1 2 5 5

6 6 1 1 4 1 2 1 1 2 5 5

6 6 1 1 2 1 2 1 1 2 5 5

6 6 1 1 2 1 1 1 1 2 5 5

2 5 1 1 4 2 2 2 1 1 5 5

2 6 1 1 1 2 1 1 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

3 4 1 1 4 2 2 2 1 1 4 5

3 4 1 1 4 2 2 2 1 1 5 5

3 4 1 1 4 2 2 1 2 1 5 5

6 6 1 1 2 1 2 1 1 2 5 5

5 1 1 1 4 1 2 2 1 2 5 5

5 6 1 1 3 1 2 1 1 2 5 5

4 1 1 1 4 1 2 2 1 2 5 5

4 6 1 1 4 1 2 1 2 1 5 5

4 5 1 1 4 1 2 2 1 1 5 5

4 5 1 1 4 1 2 2 1 1 5 5

6 4 1 1 4 1 2 2 1 2 5 5

5 6 1 1 3 1 2 1 1 2 5 5

5 6 1 1 3 1 2 1 1 2 5 5

5 1 1 1 4 1 2 2 1 2 5 5

5 6 1 1 4 1 2 2 2 1 5 5

5 1 1 1 4 1 2 2 1 2 5 5

6 4 1 1 4 1 2 2 1 2 5 5

2 4 1 1 4 2 2 2 1 1 4 5

1 5 1 1 1 2 1 1 1 2 5 5

3 2 1 1 4 2 2 2 1 2 5 5

3 2 1 1 4 2 2 2 1 1 5 5

3 4 1 1 4 2 2 2 1 1 5 5

5 5 1 1 4 1 2 2 1 2 5 5

5 6 1 1 2 1 2 2 1 2 5 5

6 6 1 1 2 1 2 2 1 2 5 5

5 4 1 1 4 1 2 2 1 2 5 5

5 6 1 1 3 1 2 2 1 2 5 5

6 6 1 1 3 1 2 2 1 2 5 5

5 6 1 1 3 1 2 2 1 2 5 5

5 6 1 1 2 1 2 2 1 2 5 5

Page 83: Project report on Employee Satisfaction

83

5 6 1 1 2 1 2 2 1 2 5 5

5 6 1 1 2 1 2 2 1 2 5 5

5 6 1 1 2 1 2 2 1 2 5 5

5 6 1 1 2 1 2 2 1 2 5 5

5 6 1 1 2 1 2 2 1 2 5 5

1 6 1 1 1 2 1 2 1 2 5 5

1 6 1 1 1 2 1 2 1 2 5 5

6 6 1 1 3 1 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

3 4 1 1 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

5 4 1 1 4 1 2 2 1 2 5 5

5 4 1 1 4 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 2 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

6 3 1 2 4 2 2 2 1 2 5 5

5 5 1 1 4 1 2 2 1 2 5 5

5 5 1 1 4 1 2 2 1 2 5 5

5 5 1 1 4 1 2 2 1 2 5 5

4 5 1 1 4 1 2 2 1 2 5 5

5 3 1 2 4 2 2 2 1 2 5 5

5 3 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

Page 84: Project report on Employee Satisfaction

84

6 3 2 2 4 2 2 2 1 2 5 5

5 5 1 1 4 1 2 2 1 2 5 5

5 5 1 1 4 1 2 2 1 2 5 5

5 5 1 1 4 1 2 2 1 2 5 5

5 5 1 1 4 2 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

4 5 1 1 4 1 2 2 1 1 5 5

4 5 1 1 4 1 2 2 1 1 5 5

1 5 1 1 4 2 2 2 1 1 5 5

2 5 1 1 4 2 2 2 1 1 4 5

2 5 1 1 4 2 2 2 1 1 4 5

2 5 1 1 4 2 2 2 1 1 4 5

2 5 1 1 4 2 2 2 1 1 5 5

2 5 1 1 4 2 2 2 1 1 5 5

6 6 1 1 4 1 2 2 1 2 5 5

1 5 1 1 4 2 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

4 5 1 1 4 1 2 2 1 2 5 5

6 6 1 1 3 1 2 2 1 2 4 5

6 6 1 1 3 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 4 5

6 6 1 1 4 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 6 1 1 4 1 2 2 1 2 5 5

6 2 2 2 4 2 2 2 1 2 5 5

6 3 2 2 4 2 2 2 1 2 5 5

3 5 1 1 4 1 2 2 1 1 5 5