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The Secret Ingredient to Organizational Transformation -Webinar- April 6, 2016

The Secret Ingredient to Organizational Transformation

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Page 1: The Secret Ingredient to Organizational Transformation

The Secret Ingredient to Organizational Transformation

-Webinar-

April 6, 2016

Page 2: The Secret Ingredient to Organizational Transformation

Copyright © 2016

Irv Rubin, Ph.D.CEO, Temenos, Inc.

Matt Stone, J.D.COO, Temenos, Inc.

Page 3: The Secret Ingredient to Organizational Transformation

Copyright © 2016

Webinar Overview

1Perspective on Trends in Organizational Transformation

2 The Secret Ingredient

3Key Technique for Improving Trust and Performance

4The Ultimate Engagement Tool

Page 4: The Secret Ingredient to Organizational Transformation

Copyright © 2016

Worker Engagement Decreasing

68% of Organizations Considering Major Changes to

Performance Management Process

Global Teams need Site Visits to Collaborate Better

Psychological Safety Most Important Characteristic of

Successful Teams

Trends

1

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Engagement is a quality of a relationship, not a person…

taking place from the inside-out,

not the outside-in.

and…It’s all personal.

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2

The Secret Ingredient

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Connectivity ≠ Connectedness

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It is the key to:

Learning and DevelopmentTrust and Influence

Accountability

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The Secret Ingredient

is

Feedback

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We’ve bastardized this word.

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Source: This is your brain on happy: Machine can read your emotionshttp://www.nbcnews.com/health/mental-health/your-brain-happy-machine-can-read-your-emotions-f6C10381924

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Anonymous 360s

The Cure that Worsens the Illness.

Annual Performance Reviews

A Compliance Task“Whew, glad we could check that box!”

2

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Page 16: The Secret Ingredient to Organizational Transformation

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Feedback Organizational Transformation???

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“Culture is built through shared learning and mutual experience.”

–Ed Schein, Ph.D.

Feedback Organizational Transformation???

Feedback is the key to developing and sustaining a

shared experience.

Page 18: The Secret Ingredient to Organizational Transformation

4 Keys to Successful Feedback

RegularitySkill

HonestyCompassion

Page 19: The Secret Ingredient to Organizational Transformation

–Dr. Rose N. Franzblau

“Honesty without compassion and understanding is not

honesty, but subtle hostility.”

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We must…

Be aware of feedback receiver’s behavioral needs

Have behavioral flexibility

Have feedback on how we give and receive feedback

3

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3

Key Feedback Technique

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“DAP”Feedback Technique

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[D] The report was due at 2:00 and it’s 3:30.

[A] It’s hard to trust your word when you don’t keep a commitment.

[P] In the future I need you to call me before-the-fact if you need to re-negotiate a change in the schedule.

Describe: The FactsAppreciate: Your Feelings

Prescribe: Your Suggestion/Need

Be Specific D A P

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[D] "My kids are still sick and you’ve bailed me out twice now."

[A] "I really value your support."

[P] "Let me know if you ever need any help from me."

Page 25: The Secret Ingredient to Organizational Transformation

–Edward R. Murrow

“The newest computer can merely compound, at speed, the oldest problem in

relations between human beings, and in the end the communicator will be

confronted with the old problem, of what to say and how to say it.”

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4

The Ultimate Engagement Tool

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4

The Ultimate Engagement Tool

Page 28: The Secret Ingredient to Organizational Transformation

Less Blame. More Understanding & Cooperation.

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Easy to Use

Fast

Non-Judgmental

Proven Model

Specific, ActionableBehaviors

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“Inviter”

“Invitee”“Please give me feedback.”

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Invitee

“Kim”

Desire for More/Less/Same

Five Priority Behaviors

Frequency Perception

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Inviter

Inviter’s Survey Limited to His/Her Frequency Perception

For Comparison with Invitee’s Perception

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1

See how another person sees you behaving when you are dealing

with them—their impression of you.

The Behavior Minder® Enables you to do three things:

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2

Compare this with how you see yourself behaving with this person—your impression of yourself.

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3

Identify specific actions to further strengthen the relationship—to extend its

win-win range and potential.

Page 36: The Secret Ingredient to Organizational Transformation

MoreTrust

Mutual UnderstandingInfluence

CollaborationConstructive Conversations

Cooperation

Page 39: The Secret Ingredient to Organizational Transformation

Q&Aand

Thank You!

www.temenosinc.com