Your Workforce: What They Need, Why It Matters

1. #SAWLIVE

2. #SAWLIVE ANDREA WICKS BOWLES 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC As a Senior Consultant with Horizons Workforce Consulting, Ms.Wicks Bowles works with clients to enhance the effectiveness of employee contributions through beneficial talent management strategies and work/life supports that meet the needs of the organization. Ms.Wicks Bowles has successfully investigated workforce strategies, work/life needs assessments, workforce planning projects, and ROI analyses for clients across multiple industries and across the globe.

3. #SAWLIVE THE EVOLUTION OF ORGANIZATIONAL STRATEGIES FOR CONCEPTUALIZING THE WORKFORCE TO INFORM PEOPLE PRACTICES...

4. 2014 BRIGHT HORIZONS FAMILY SOLUTIONS LLC LIFE STAGES

5. 2014 BRIGHT HORIZONS FAMILY SOLUTIONS LLC GENERATIONAL LENS

6. 2014 BRIGHT HORIZONS FAMILY SOLUTIONS LLC WELL-BEING

7. 2014 BRIGHT HORIZONS FAMILY SOLUTIONS LLC BENCHMARKING

8. 2014 BRIGHT HORIZONS FAMILY SOLUTIONS LLC 2014 Bright Horizons Family Solutions LLC

11. 2014 BRIGHT HORIZONS FAMILY SOLUTIONS LLC 68% OF U.S. EMPLOYEES SUFFER FROM WORK OVERLOAD (UP FROM 54% IN 2013)* *2014 State of the Workplace Productivity Report, Cornerstone on Demand

12. #SAWLIVE WHATTHEY NEED How are employees managing to be successful? What are their challenges? Family care supports Opportunities for professional growth Flexibility/control Workplace supports/culture 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

13. #SAWLIVE MANAGERS AND SUPERVISORS 54% of employees cite Relationship w/Immediate Supervisor to job satisfaction Relationship w/Immediate Supervisor was #2 of top five EE Engagement Conditions SOURCE: EE Satisfaction and Engagement-SHRM 2013 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

14. #SAWLIVE WHY WHAT THE WORKFORCE NEEDS MATTERS

15. #SAWLIVE KAREN MATHEWS 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC Karen Mathews is the Director ofWorkLife Services forWellStar Health System, a not-for-profit integrated health system which consists of over 13,000 team members. oversight of worklife programs and service, and strategic direction for the employer of choice initiative. human resources leadership team,WellStar has consistently achieved several recognitions as a great place to work. These include: CompaniesThat Care Honor Roll, Working Mother 100 Best Companies,Top 50 Companies for the National Association of Female Executives, Sloan Award for Business Excellence inWorkplace Flexibility, and AARP Best Employers forWorkers over 50.

16. We areWellStar. We believe in life well-lived. 13,500 team members 43,450 total surgeries 5not-for-profit hospitals 151 WellStar Medical Group offices 950community affiliated physicians 16 imaging centers 9,966 babies delivered 54.6%market share 7 urgent care centers 339,910 emergency visits 1,358 licensed beds 1.4 million WellStar Medical Group office visits 3,221 nurses 1.4 million area residents served 780 Physicians and advanced practitioners in the WellStar Medical Group

17. #SAWLIVE WHAT DOES IT MEANTO BE AN Employer of Choice Our people are a strategic priority People are our competitive advantage Reputation for attracting and retaining good people Our people take personal pride and ownership for our success 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

18. #SAWLIVE KNOWYOUR PEOPLE 32% 50 OR OLDER 83% 17% Workforce by Gender Female Male 27% 42% 31% 1% Workforce by Age Up to 35 36-49 50-65 66+ 83% FEMALE 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

19. #SAWLIVE KNOWINGTHE EXTERNAL FACTORS THAT AFFECTYOUR PEOPLE Challenging economy Local Atlanta environment (fast paced, metro area - high smog) Kids have busy packed schedules every night Intense schedules at work and at home Expected and unexpected pressures of life 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

20. #SAWLIVE KNOWWHAT A GREAT PLACETO WORK LOOKS LIKE 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

21. #SAWLIVE ENGAGEMENT JOURNEY 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

22. #SAWLIVE WHY IS WORKLIFE SO IMPORTANT? Improved productivity Increased engagement Improved overall health Reduced stress levels Reduced signs of depression Reduced turn-over Recruit & retain top talent Help us become an employer of choice 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

23. #SAWLIVE

24. #SAWLIVE WorkLife programs utilization rates WorkLife programs repeat users Employee engagement/trust scores Turnover and vacancy What our employees are saying Employer of choice award recognitions HOWWE KNOWWE'VE BEEN SUCCESSFUL 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

25. #SAWLIVE FAMILY-FRIENDLY BENEFITS 36 wks job-protected leave 3 wks paid parental leave On-site child care centers $20,000 adoption assistance Infertility assistance Free on-site concierge service Back-up care for children and parents Building Families Program WellStar Cents Marketplace 403b and pension plan 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

26. #SAWLIVE MEASURING ROI 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

27. #SAWLIVE In 2014: 225,000 Applicants for 3,000+ Jobs VACANCYTREND 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

28. #SAWLIVE TURNOVERTREND Goal for 2015 - 12% or below 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

29. #SAWLIVE

30. #SAWLIVE

32. #SAWLIVE SOLUTIONS AT WORK LIVE & WEBINAR EVENTS Solutions atWork LIVE 2015 April 14 17, 2015 Langham Hotel, Pasadena, CA This invitation-only annual conference offers 3 days of learning and networking with top employers across nearly every industry. solutionsatwork.brighthorizons.com/saw-live SIGN UP to hear about upcoming Solutions at Work webinars & live events brighthorizons.com/newsletter 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC

Recruiting & HR

Your Workforce: What They Need, Why It Matters