Employee Engagement

“ A journey into lasting success ”

What is Employee Engagement?

Why is it important ?Engaged employees are more customer focused

Engaged employees take less time off sick

Engaged employees care about the future of their company

Engaged employees are inspired to do their best

Employee engagement is about staff being included fully as a member of the team, it is based on trust, communication both ways and where all employees have a

feeling of pride and loyalty towards their company and each other.

Managementare approachable and

available when needed

Team workStaff take time to get to know each other

and work together to achieve

RecognitionCreate a culture of

praise and acknowledgement

Vision About the company strategy, where it’s

come from and where wants to be.

CommunicationEmployees are central

to the solution, they must be involved,

listened to, and invited to contribute.

ImprovedEngagement

Engagement only improves if there is a

culture change from the Top down

A LEADER

● “We need…”● Long term development● Focuses on people● Earns respect● Encourages● Gets involved● Asks

MANAGEMENTMost people quit because of their Boss not

the job. This applies across all levels of a company.

The BOSS

● “I want…”● Short term results● Focuses on task● Demands respect● Criticises● Distances themselves● Instructs

TEAM WORKA Happy Workforce

socialising together can make you as happy at work as when you are not.

Old thinking

●One person one task is more

productive

●Stop talking work harder

●Perceived weak links given

menial tasks

●Individual expectations

●Always expect more

●I’m the Boss

New approach●Many hands light work

●Encourage discussion

●Involve everyone

●We’re in this together

●Common goals

●Work hard play harder

●Support each other

RECOGNITION● Fully acknowledge achievements● Praise efforts● Encourage change● Provide honest well thought out feedback● Build on strengths and support weaknesses● Reward ● Look for opportunities to redeploy● Empower others

Be People positive not demanding & critical.

VISION● Clear, Concise and compelling

● Good narrative

● Direction and Strategy

● Develop together

● Company values reflected in day to day operation

“ Every member of the team should have a stake in the company story. ”

Focus on practical solutions to delivering a consistent message.

Build a culture which empowers ordinary people to do things extraordinarily well

COMMUNICATIONEncourage open channels of communication - People always want to talk about what’s working and what’s not within their company.

Keep things Simple - The easier the message is to be understood, the more likely the adoption.

Focus on cooperation

Actively listen and demonstrate through feedback that staff views have been taken into account

Ensure non verbal communication, such as behaviour and actions are inline with the message

“Take what you can influence, deliver the change, practise it in your

daily operation and nurture the team culture”

MAKE A CHANGE

Note: Engagement is not about managing a team through rose tinted glasses, all smiles and laughter. Neither is it about abdicating responsibility.

People still need structure, routine, accountability and purpose.

OTHER FACTORSQUALITY OF LIFE

● Job security● Work/life balance● Safety● Minimise stressors

OPPORTUNITY

● Career progression● Training● Development● Learning culture

WORK

● Flexible working● Autonomy● Empowered team● Clear goals

PUT EMPLOYEE ENGAGEMENT AT THE CENTER OF EVERYTHING YOU DO

A team that is committed and has bought into following the mission statement, who are passionate about their work, ready and willing to work together to deliver the best that they can. Is a team set to succeed.

THANKS FOR YOUR TIME

Please feel free to comment, open discussion is welcome.

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Richard