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Want to Improve Your Partner Sales Support? Ask These 5 Questions By Matt Hensler Director of Customer Success @matthensler https:// www.linkedin.com /in/ henslermatt

Want to improve your partner sales support?

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Page 1: Want to improve your partner sales support?

Want to Improve Your Partner Sales Support? Ask These 5 QuestionsBy Matt HenslerDirector of Customer Success

@matthensler

https://www.linkedin.com/in/henslermatt

Page 2: Want to improve your partner sales support?

Want to Improve Your Partner Sales Support? Ask These 5 Questions

Traditional partner portals were not built around the complexities of today’s sales environment. Instead of one-size-fits-all content management systems of the past, those traditional methods have become more like one-size-fits-nobody.

Page 3: Want to improve your partner sales support?

Want to Improve Your Partner Sales Support? Ask These 5 Questions

Want to improve your partner sales support? Ask yourself these five questions.

Page 4: Want to improve your partner sales support?

Want to Improve Your Partner Sales Support? Ask These 5 Questions

1. Is your on-boarding process quick and efficient?• The best partner platforms provide

more than just access to resources. • They allow channel partners to interface

with your organization, providing robust, easy-to-use, but entirely communication tools that help build relationships.

Page 5: Want to improve your partner sales support?

Want to Improve Your Partner Sales Support? Ask These 5 Questions

2. Are you able to ramp-up new sales partners quickly and effectively?• You need a platform that helps your

partners train new hires—both quickly and effectively—and ensures that they feel comfortable with both your sales processes and your organization’s culture.

Page 6: Want to improve your partner sales support?

Want to Improve Your Partner Sales Support? Ask These 5 Questions

3. Are you measuring your relationships, and the results from them, early and often?• Measuring relationships builds trust and

transparency, which in turn increases flexibility and accountability.

• Measuring relationships allows you to respond swiftly—especially when partners are underperforming.

Page 7: Want to improve your partner sales support?

Want to Improve Your Partner Sales Support? Ask These 5 Questions

4. Are you taking the time to truly understand your partners?• Are you exceeding expectations and

going above and beyond to understand the business of your partners?

• Do you understand your partner’s internal and external processes?

• How can you recreate the performance of top partners?

Page 8: Want to improve your partner sales support?

Want to Improve Your Partner Sales Support? Ask These 5 Questions

5. Are you investing time in providing a seamless user experience?• The best partner sales support platforms

are mindful of responsive design, and provide a seamless user experience.

• They understand that partners are constantly on-the-go, and provide sleek platforms that scale to their devices.