AGENDA

What is Verbal Communication

Importance of Verbal Communication

Questioning Skills

Assertiveness

Public Speaking

3 Day

Nonverbal Communication

What is Verbal Communication

When message or information is exchanged or communicated through words is called

verbal communication.

Types of Verbal Communication

Importance of Verbal Communication

Oral Communication Written Communication

Corrects

Informs

Clarifies

Feedback

Power of influence

Effective Oral Communication

Appropriate language

Clear voice

Audible volume

Courteous tone

Active listening

Asking questions or rephrasing

Paraphrasing

Tips to Improve Oral Communication

Record when you speak or read

aloud and listen it again

Take help from Google Translator Look out for Online Dictionary

Engaging in debates and

discussions

Practice reading aloud, preferably

in front of a mirror.

Listen to English news or talk

shows or interviews.

Speak to your friends and

colleagues only in English.

Try and talk slow, loud and clear.

Questioning Skills

Importance of asking questions

To Obtain Information

To help maintain control of a

conversation

To clarify a point

Express an interest in the other person

To explore the personality and or

difficulties the other person may have

To test knowledge

To encourage further thought

In group situations

Types of Questions

Probing Questions

Open Questions

Closed Questions

Leading Questions

Hypothetical Questions

Importance of Asking Questions

Effective questions help you

Better and more fully understand your client's

problem

Work with your staff more effectively

Plant your own ideas

Gather better information

Do more solution oriented problem solving

Improve your negotiating skills

Persuade people

Assertiveness

Assertiveness means standing up for your personal rights - expressing thoughts, feelings

and beliefs in direct, honest and appropriate ways.

By being assertive we should always respect the thoughts, feelings and beliefs of other

people.

Developing Your Assertiveness

Value yourself and your rights

Identify your needs and wants, and ask for

them to be satisfied

Acknowledge that people are responsible for

their own behavior

Express negative thoughts and feelings in a

healthy and positive manner

Receive criticism and compliments positively

Learn to say "No" when you need to

Public Speaking

Reasons for nervousness How to control nervousness while speaking

Fear of being stared at

Fear of failure

Fear of rejection

Fear of unknown

Choose a topic you like

Be well prepared

Don’t call attention to nervousness

Never be afraid to commit mistakes

Imagine yourself speaking well

Tips to Improve Public Speaking

Be well prepared

Rehearse in front of mirror or in front

of friends.

Maintain eye contact with audience

Avoid using fillers like hmm, like etc.

Organize your thoughts, and draw a mental picture of what comes after what.

“Practice”

Use notes sparingly

Nonverbal Communication

When messages or information is exchanged or communicated without using any

spoken or written word is known as nonverbal communication.

Characteristics

No use of words

Shows feelings and attitudes

Culturally determined

Vague and imprecise

Largely unconscious

Informality

Nonverbal Communication includes

Touching - Haptics

Working

Greeting

Establishing Friendship

Guiding

Managing Interactions

Body Movements - Kinesis

Facial expressions

Eye movements

Gestures

Head movements

Posture

Physical appearance

Nonverbal Communication includes

Personal space & Distance - Proxemics

Para-language - Vocalics

Tone and pitch of the voice

Pauses and hesitations between words

Rate of speed and volume at which a

message is delivered

Use of Time - Chronemics

Punctuality

Willingness to wait

The

END !!