The World's Most Powerful Social Platform

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  • L2 2014 L2ThinkTank.com

    In Partnership with:

    InstagramFebruary 10, 2014

    EXCERPT from the Intelligence Report: Instagram To access the full report, contact [email protected]

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    February 10, 2014Intelligence Report:

    InstagramEXCERPT from the Intelligence Report: Instagram To access the full report, contact [email protected]

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    THE WORLDS MOST POWERFUL SOCIAL PLATFORM?Size vs Engagement

    Prestige Brands

    January 2014, n=249

    Engaged UsersUsers x Platform Engagement Rate (MM)

    December 2013

    Explosive growth, aspirational demographics, and unmatched engagement have secured Instagrams place among the social media elite. Instagram amassed 150 million monthly users in three yearstwo years faster than Facebook and half the time of Twitter. Although an eighth of parent company

    Facebooks community, Instagram registers 15 times the engagement and double the

    engaged user base (Total Community Size x Engagement Rate) of the mother ship. 93

    percent of prestige brands now maintain a presence on the photo-sharing platform, up

    from 63 percent in July 2013.1

    As teens migrate away from Facebook, Instagram has maintained its street cred and

    is the fastest growing global social platform. The visual platform acquired 60 million new

    monthly active users in 2013,2 the highest year-over-year growth (66 percent) among top

    10 mobile apps.3

    The Other GirlInstagram is often compared to the other visual darling Pinterest, launched six months

    before Instagram (October 2010). Today, Pinterest is a third of Instagrams size and

    23 percent of Pinterest users engage with the platform daily, versus 58 percent on

    Instagram.4 Other upstart visual and mobile platforms, including Vine, have entered

    the fray. However, within a week of launching video, Instagram passed Vine in shares

    on Twitter5 and boasts 2.5 times the shares.6 The reach and appeal of the 15-second

    video format, ideal for ads, gives Instagram an edge (Vine limits videos to six seconds)

    with advertisers.

    The biggest threat may be newcomer Snapchat. However, while seven times more

    photos are uploaded daily to Snapchat, Instagrams superior demographicsslightly

    older, higher income usershas greater appeal to marketers. Recently Instagram took

    direct aim at Snapchat with the December 2013 launch of direct messaging, enabling

    brands to engage in two-way conversations with consumers.

    1. L2 Intelligence: Social Platforms, August 2013.2. Instagram, September 2013.3. Tops of 2013: Digital, Nielsen, January 2014.4. Social Media Update 2013, Maeve Duggan and Aaron Smith, Pew Internet, December 30, 2013.5. A Week After Instagrams Video Launch, Vine Sharing Tanks On Twitter, Matt McGee, Marketing Land, June 27, 2013.6. Topsy, January 2014.

    Community SizeInteraction RateMonthly Active Users = Size

    1,256,0880.10%

    1,190 million

    60,9760.04%218 million

    500,0000 1,000,000 1,500,000

    255,5870.09%300 million

    0.0%

    0.3%

    0.6%

    0.9%

    1.2%

    1.5% 122,0311.53%150 million

    Enga

    gem

    ent R

    ate

    Community Size

    Instagram Facebook Google+ Twitter

    2.3

    1.2

    0.30.1

    Watch the Video

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    February 10, 2014Intelligence Report:

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    Best/WorstAlthough both had billion dollar price tags, Instagram is arguably the best media

    acquisition of the last five years and Tumblr the worst. Prestige brands have abandoned

    Tumblr, and the adoption rate has declined. Instagrams 2014 revenues are forecast at

    $250 million$400 million,7 while mention of Tumblr was noticeably absent from parent

    company Yahoo!s recent earnings announcement.

    Picture > Thousand ClicksVisual media do more than communicate information, they inspire emotion and

    action. Serving a potent cocktail of visual and mobile, Instagram could be the first

    platform that delivers on the promise of social commerce via the power of user-

    generated content. Featuring user-generated photos at the point of purchase boosts

    conversion up to 7 percent.8 However, most prestige brands are failing to translate

    Instagrams engagement to e-commerce, as just 14 percent utilize Instagram UGC on

    their brand sites.

    L2 Intelligence: InstagramIn August 2013, L2 surveyed prestige brands across 15 global social media platforms.

    We turn our focus to Instagram, evaluating performance and programming of 249

    prestige brands on the platform. Our aim is to provide data, best practices, and case

    studies to help managers achieve greater ROI on digital efforts. Like the medium we are

    assessing, our approach is dynamic. Please reach out with comments regarding our

    methodology and findings.

    7. Analyst Estimate, Evercore, October 2013.8. Olapic, January 2014.

    Global Social Platform Active UsagePercentage Change

    Q2Q4 2013

    Source: GlobalWebIndex Q4 2013, Global Internet

    Source: Neilson, January 2014

    Top 10 Mobile Apps 2013

    SCOTT GALLOWAY

    Professor of Marketing, NYU Stern; Founder, L2

    [email protected]

    PAU SABRIA

    Co-Founder, Olapic

    [email protected]

    23%Instagram

    9%Linkedin

    9%Tencent Weibo

    6%Sina Weibo

    6%Pinterest

    6%Tumblr

    6%Google+

    2%Twitter

    -3% YouTube

    -3% Facebook

    -3% VK

    -12% Myspace

    Rank App Average Unique Users YoY % Change

    1 Facebook 103,420,000 27%

    2 Google Search 75,984,000 37%

    3 Google Play 73,677,000 28%

    4 YouTube 71,962,000 27%

    5 Google Maps 68,580,000 14%

    6 Gmail 64,408,000 29%

    7 Instagram 31,992,000 66%

    8 Maps (Apple) 31,891,000 64%

    9 Stocks 30,781,000 32%

    10 Twitter 30,760,000 36%

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    Instagram: User GrowthDecember 2010December 2013

    1 million5 million

    10 million

    80 million

    100 million

    90 million

    100 million

    150 million

    130 million

    15 million

    40 million

    50 million

    Facebook Acquires Instagram

    Online Profiles

    Video Sharing

    Android App

    Num

    ber

    of

    user

    s(m

    illio

    ns)

    0

    20

    40

    60

    80

    100

    120

    140

    160

    Dec2010

    Jun2011 2014

    Sep Dec Apr May Jul2012

    Sep Jan Feb SepJun2013

    Nov Dec

    Direct Messaging

    Advertising

    Instagram switches to releasing Monthly Active Users rather than local number of users

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    BEAUTY

    AlmayAvedaAveenoAvonBare EscentualsBenefit CosmeticsBobbi BrownBurts BeesCarols DaughterCetaphilClarinsCliniqueCoverGirlDoveElizabeth ArdenEM CosmeticsEssieEste LauderFreshGarnierGiorgio Armani BeautyIman CosmeticsKiehlsLOCCITANE en ProvenceLOral ParisLa MerLa PrairieLa Roche-PosayLancmeLaura MercierMAC CosmeticsMake Up For EverMary KayMaybelline New YorkNARS CosmeticsNeutrogenaNiveaOlayOPIOriginsPerricone MD

    PhilosophyProactivRevlonRimmel LondonSally HansenShiseidoSK-IISkinceuticalsSmashbox CosmeticsTrish McEvoyUrban DecayVichyYves Saint Laurent Beauty

    Alexander McQueenAlfred DunhillArmaniBalenciagaBallyBottega VenetaBurberryCalvin KleinChanelChloChristian LouboutinCoachCole HaanDiane Von FurstenbergDiorDolce & GabbanaDonna KaranErmenegildo ZegnaFendiGucciHermsHugo BossJimmy ChooKate SpadeLouis Vuitton

    Marc JacobsMax MaraMichael KorsOscar de la RentaPradaRalph LaurenSaint LaurentSalvatore FerragamoTodsTommy HilfigerTory BurchValentino

    7 For All MankindA|X Armani ExchangeAbercrombie & FitchAropostaleAldoAmerican ApparelAmerican Eagle OutfittersAnn TaylorAnthropologieASOSBanana RepublicBarneys New YorkBath & Body WorksBCBGBergdorf GoodmanBloomingdalesBlue NileBlueflyBon-TonBootsBrooks BrothersBrown ThomasCB2Century 21ChicosClub Monaco

    Crate & BarrelDaslude BijenkorfDestination MaternityDieselDillardsEl Cort InglesEl Palacio de HierroEspritEthan AllenExpressFenwickFree PeopleFrench ConnectionGaleries LafayetteGalleria Department StoreGapGodiva ChocolatierGuessGUMGymboreeH&MHarrodsHarvey NicholsHolt RenfrewHouse of FraserHudsons BayIKEAIntermixJ BrandJ.CrewJelmoliJoe FreshJohn LewisJuicy CoutureKaDeWeKay JewelersLa Maison OgilvyLa RinascenteLacosteLane Crawford

    Le Bon MarcheLibertyLord & TaylorLucky BrandLululemon AthleticaLushMacysMarks & SpencerMassimo DuttiNeiman MarcusNet-A-PorterNine WestNordstromPier 1 ImportsPottery BarnPrintempsRestoration HardwareSaks Fifth AvenueSelfridgesSephoraShopbopSteve MaddenStuart WeitzmanSwatchTalbotsThe Body ShopTopshopTSUMTumiUltaUniqloUnited Colors of BenettonUrban OutfittersVictorias SecretVince CamutoVon MaurWest ElmWhite House | Black MarketWilliams-SonomaYOOXZales

    Zappos.comZara

    ConradFairmont HotelsFour Seasons InterContinental JumeirahJW MarriottLe MeridienMandarin OrientalMorgansPark HyattRelais & ChateauxRosewoodShangri-La SofitelSt. RegisThe PeninsulaThe Ritz-CarltonWaldorf-AstoriaWestin

    Audemars PiguetBaccaratBaume et MercierBulgariCartierChopardDavid YurmanDe BeersFossilHarry WinstonHublotIWC SchaffhausenJaeger-LeCoultreLongines

    MontblancMovadoOfficine PaneraiOmegaPandoraPatek PhilippePiagetRaymond WeilRolexSwarovskiTAG HeuerTiffany & Co.Vacheron ConstantinVan Cleef & Arpels

    FASHIONRETAIL

    HOTELS

    WATCHES & JEWELRY

    Brand Listin Alphabetical Order by Sector

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    of prestige brands have an Instagram account

    Monthly Active Users

    150million

    It took Instagram 1/2 the time of Twitter and 2 years less than Facebook to reach

    150million monthly active users

    Instagram engagement is 15x Facebooks

    Average Time Spent Per User Per Month: 257minutes

    Number of Comments Per Second: 1,000

    Number of Likes Per Second: 8,500 Number of Likes Per Day: 1.2 Billion

    Average Photos Uploaded Per Day: 55 MillionTotal Photos Shared on Instagram to date: 16 Billion

    57% of users use Instagram on a daily basis

    35% of users visit Instagrammore than once per day

    99% of post engagement is from Likes

    60% of usersoutside of U.S

    66% YOY increase in Average Unique Users of the Instagram app in 2013

    1/2 of Instagram users are on Android; 1/2 are on iOS

    90% of Instagram users are under 35

    68% of Instagrams users are women

    Instagrams 2014 revenues are forecast at

    $250-$400 Million

    92%

    In 2013 Instagram gained 60 millon+ new monthly active users

    2014

    54% of all internet users post original photos and videos online

    9 out of 10 Instagram video shares occur on Facebook

    Seventy-two percent of prestige brands post Instagram videos

    Engagement on prestige brand photo

    posts is 1.5x video posts

    14% of prestige brands integrate Instagram UGC on their brand site

    63% of prestige brands link to their instagram account from their brand site

    54% of prestige brands link from Facebook to their Instagram account

    Instagrams Engaged User Base (Total Community Size x Engagement Rate)

    is 2x Facebooks

    16% of online adults with household income greater than $75k use Instagram

    On average prestige brands post 6 images per week and 0.38 videos per week

    2.5x more Instagram links than Vines are shared on Twitter

    Instagram By The Numbers

    ADOPTION ENGAGEMENT CONTENT

    Source: L2 Think Tank, Instagram, Global Web Index, Business Insider, Wall Street Journal, Pew Internet Research, UnRuly, Topsy, Twitter, Facebook, Evercore

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    Key Findings

    EssieLush

    Urban Decay

    Jimmy Choo

    Tiffany & Co.

    y=-0.001ln(x) + 0.0249R2=0.08404

    Victoria SecretNordstrom Michael KorsMaybelline

    9.0%

    1.0%

    0.2%

    0% 10,000 100,000 1,000,000 10,000,000

    Urban Outfitters

    NowInstagramNinety-three percent of prestige brands are present on

    Instagram, up from 63 percent in July 2013. Brands

    post an average of 5.5 times a week, and 43 percent

    of accounts post more than once a day. Ninety-nine

    percent of user engagement is likes. Retail and Fashion

    brands dominate the top 10 largest communities.

    For these categories, Instagram is an evolved form of

    window-shopping enabling users to see products on

    organic mannequins. Beauty brand accounts are the

    fastest growing and yield the greatest engagement. Cult

    Beauty brands Urban Decay, Essie, and Lush outperform

    the establishment.

    Instagram: Average Size, Growth, and Engagement by CategoryAugust 1December 2013, n=232

    En

    ga

    ge

    me

    nt

    Ra

    te

    Growth

    2.5%

    2.5%

    1.5%

    1.0%0% 50% 100% 150% 200% 250%

    Beauty3,626,363

    n=53Fashion

    14,741,894n=36

    Specialty Retail23,304,853

    n=102

    Watches & Jewelry1,749,178

    n=24Hospitality204,729

    n=17

    Instagram: Community Size vs. EngagementDecember 31 2013, n=173

    Community Size Logarithmic Scale

    En

    ga

    ge

    me

    nt

    Ra

    te L

    ogar

    ithm

    ic S

    cale

    Retail Watches & JewelryFashion Beauty

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    February 10, 2014Intelligence Report:

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    Key FindingsThe Global Language of PicturesInstagram is available in 25 languages and 60 percent

    of users reside outside the United States. Thailands

    Siam Paragon mall was the most Instagrammed place

    in 2013.9 Unlike other Western platforms, Instagram

    (inexplicably) has been allowed behind Chinas Great

    Firewall, and content is sharable to Chinas Sina Weibo

    and Japans Mixi. A burgeoning Instagram economy

    has emerged in Kuwait, selling everything from sheep to

    lipstick. Outside of the U.S., Brazil, The United Kingdom,

    Russia, and Mexico round out the top five countries

    accessing Instagram.10

    Across prestige brand accounts Instagrams visuals

    require little translation. In the last five months of 2013,

    prestige brand Instagram communities in Asia-Pacific, the

    worlds largest consumer market, quadrupled. Eastern

    European prestige brand communities, led primarily by

    Russian accounts, record the highest engagement.

    9. Thanks to Thailands snap-happy Instagrammers, one Bangkok mall is Instagrams most photographed place in 2013, Steven Millward, Tech in Asia, December 13, 2013.10. Alexa, January 2014.

    Within 3 months of the integration, 50,000 Chinese linked their Instagram and Sina Weibo accounts.

    From August to December, Kate Spades Thailand account grew 146 percent to 7,500 followers.

    Topshops Russia account has

    19,000 followers.

    Instagram: Average Size, Growth, and Engagement by RegionDecember 2013, n=249

    APAC n=45

    Eastern Europe n=45

    Latin America n=32

    Middle East & Africa n=13

    North American=46

    Western Europe n=43

    20% 40% 60% 80% 100% 1.0%

    1.5%

    2.0%

    2.5%

    3.0%

    3.5%

    4.0%

    Average GrowthE

    ngag

    emen

    t R

    ate

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    Key FindingsInsta-VideoSeventy-two percent of prestige brands post Instagram

    videos, up from 26 percent in July 2013. However, video

    posts account for only 4 percent of brand content. The

    expertise required to produce high quality short-form

    video remains a barrier for most brands. On average

    brand accounts post six images per week, versus less

    than one video post every two weeks (0.38 per week).

    Engagement on photo posts averages 1.5 times that of

    Instagram video posts. Reposted advertising and contest

    posts generate the most engagement.

    It is not a coincidence that the run time for Instagram

    videos is 15 seconds, the minimum length of a television

    commercial. It is rumored that the platform will sell

    Instagram video ads similar to television airtime.

    Instagram Engagement: Top 10 VideosAugustDecember 2013, Account > 5,000 followers

    Instagram Engagement: Top 10 PhotosAugustDecember 2013, Account > 5,000 followers

    Instagram Engagement: Photos vs. VideosAugustDecember 2013, n=364, Account > 5,000 followers

    Advertisement Contest

    Photos Videos

    5.16% 4.87% 3.79% 3.71% 3.46%

    3.32% 3.12% 2.97% 2.90% 2.89%

    10.43% 8.36%

    65.55% 45.22%

    8.25% 7.34%7.48%

    25.17% 12.40%

    11.77%

    2.49%

    1.65%

    Average LikeEngagement

    0.05% 0.05%

    Average CommentEngagement

    1.27%

    0.85%

    Average OverallEngagement

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    Key FindingsFacebook Integration Parent company Facebook serves as a promotion,

    content syndication and content solicitation vehicle

    for Instagram. Nine out of ten Instagram video shares

    occur on Facebook,11 and one percent of brand posts

    to Facebook are from Instagram.12 Slightly more than

    half of prestige brands feature a Facebook custom tab

    highlighting Instagram content.

    11. Unruly, October 2013.12. How Does Posting Via Instagram Impact Engagement on Facebook? Edgerank Checker, October 23, 2013.

    Celebrating its loyalty programs 30th anniversary, a Neiman Marcus contest uses Instagram hashtag #NMInCircle and a Facebook custom tab to accept submissions, display entries, and announce winners.

    Select photos uploaded through Facebook are featured on The Ritz-Carlton Instagram account.

    A Facebook photo album of pictures submitted by Cole Haan Instagram followers is among its

    most popular content and has been liked 2,300 times.

    Carols Daughter uses Facebook to promote Instagram-exclusive offers and page content and often reposts its followers Instagrams.

    Instagram Facebook Integration Percentage of Brands

    December 2013, n=249

    89%

    54%

    6%9%12%

    Instagram Main Account

    InstagramCustom Tabs

    Promoted Instagramin Last 30 Days

    Solicited Instagram UGCin Last 30 Days

    Curating/DisplayingInstagram Content

    Custom Tabs

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    Table of ContentsClick logo to return here. Click screen shots with this icon to view online!

    Click to jump to:

    Brand ListInstagram by the Numbers

    NowInstagram KEY FINDINGThe Global Language of Pictures KEY FINDINGMichael Kors IN THE COMPANY OF GENIUSHashing It Out KEY FINDINGBenefit Cosmetics FLASH OF GENIUSInsta-Video KEY FINDINGSwarovski #InstaSparkle and Giorgio Armani #SiByArmani FLASH OF GENIUSVisual Commerce The Next Frontier KEY FINDINGVisual Commerce = Conversion KEY FINDINGWest Elm FLASH OF GENIUSUrban Outfitters and Free People FLASH OF GENIUSLancme FLASH OF GENIUSFacebook Integration KEY FINDINGWhite House | Black Market #WearWhatWorks FLASH OF GENIUSInstagram Advertising KEY FINDINGMacys Floats Instagram Advertising FLASH OF GENIUSStarwood Hotels & Resorts Guest Galleries FLASH OF GENIUSInstagram Direct KEY FINDINGEste Lauder FLASH OF GENIUS

    The TeamAbout L2

    67

    8101113151617181920212223242526272829

    3031

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    The Team

    Scott Galloway Professor of Marketing, NYU Stern Founder, L2 Scott is a Clinical Professor at the NYU Stern School of Business, where he teaches brand strategy and digital marketing, and is the founder of L2, a think tank for digital innovation. Scott is also the founder of Firebrand Partners, an operational activist firm that has invested more than $1 billion in U.S. consumer and media companies. In 1997, he founded Red Envelope, an Internet-based branded consumer gift retailer. In 1992, Scott founded Prophet, a brand strategy consultancy that employs more than 250 professionals in the United States, Europe, and Asia. Scott was elected to the World Economic Forums Global Leaders of Tomorrow.

    Scott has served on the boards of directors of Eddie Bauer (Nasdaq: EBHI), The New York Times Company (NYSE: NYT), Gateway Computer, and UC Berkeleys Haas School of Business. He received a B.A. from UCLA and an M.B.A. from UC Berkeley.

    Pau Sabria Olapic Pau is co-founder and CEO of Olapic, a company that helps brands and retailers increase sales by integrating customer photos and videos into the shopping experience. Sabria studied Electrical Engineering at Universitat Politcnica de Catalunya in Barcelona and graduated with a thesis in distributed video coding at Purdue University, Indiana. He then joined The Boston Consulting Group, where he worked for 3 years and co-founded Olapic while completing his MBA at Columbia University.

    Maureen Mullen Director of Research & Advisory, L2 Maureen leads L2s research and advisory practice, where she helped develop the Digital IQ Index. She has benchmarked the digital marketing, e-commerce, and social media efforts of more than 300 brands across pharma, auto, luxury, specialty retail, beauty, and the public sector. Maureen also has led digital strategy consulting engagements for a variety of Fortune 1000 clients. Before joining L2, Maureen was with Triage Consulting Group and led managed-care payment review and payment benchmarking projects for hospitals, including UCLA Medical Center, UCSF, and HCA. Maureen has a B.A. in Human Biology from Stanford University and an M.B.A. from NYU Stern.

    R. Danielle Bailey L2 Danielle began her career at The Home Depot, Inc., where she led a variety of internal consulting engagements focused on supply chain, merchandising, and in-store process improvement. She went on to manage the implementation of award-winning mobile initiatives for several large media clients, including The New York Times Company, NBCUniversal, Disney/ABC, Maxim magazine, and Zagat. At L2 she has benchmarked the digital competence of brands spanning the specialty retail, public sector, pharma, wine and spirits, travel, and financial services industries. Danielle has a B.S. in Systems Engineering from the University of Virginia and an M.B.A. from NYU Stern.

    Qiuping (Andrea) Wang L2 Andrea has five years of working experience in telecom industry, helping brands like LG and Motorola develop integrated marketing communication strategies and campaigns for the Chinese market. During the MBA exchange program at NYU Stern she demonstrated a strong interest in digital marketing. She has a B.A. in Journalism and Communication from Peking University and an M.B.A. from Hong Kong University of Science and Technology (HKUST).

    Joy Duo L2 Joy holds a B.S. in Economics from University of International Business and Economics (UIBE) in Beijing and is currently a second year M.B.A student at ESADE Business School in Barcelona. She began her career as an analyst at Mercer Consulting, where she also led the Beijing offices global client management. She recently completed the M.B.A exchange program at NYU Stern developing a strong interest in marketing and technology. She is also a part-time fashion editor, covering the Chinese fashion market and social media for a Milan-based business intelligence company.

    Carol Ho L2 Carol holds a B.Sc in Biomedical Science from Kings College London and an M.B.A. from the Hong Kong University of Science and Technology (HKUST). She began her career at Pfizer, where she led cross-functional teams to deliver global projects on regulatory approvals, streamline processes and establish the Asia hub. While pursuing her M.B.A., Carol worked part-time supporting the digital marketing and E-commerce functions for a luxury brand.

    Aaron Bunge L2 Aaron is an art director who specializes in data visualization, collateral, branding and identity, packaging, and web design. His approach is aesthetic and functional, characterized by clear, intelligent design appropriate to the project at hand. He began his career tailoring projects for the Chinese, Australian, and U.S. markets across multiple design disciplines and in multiple languages. Aaron has a B.F.A. in Graphic Design from Iowa State University.

    Nary Han L2 Nary is a designer specializing in data visualization, branding and identity. She has experience in areas ranging from motion graphics, interactive and environmental experiences, and graphic design. She has worked in many areas to design, conceive, and execute identities for several clients including Fidelity, Vivo Health & Wellness, and NASDAQ. She graduated with a B.F.A. from Parsons School of Design.

    Radhika Patel L2 Radhika Patel is a graphic designer who specializes in publication design as well as data visualization. She has experience in motion graphics, electronic media, experience design, and animation. Before joining the L2 team she worked at The Royce J. and Caroline B. Watts Museum in West Virginia. Radhika received her B.F.A. in Graphic Design from West Virginia University.

    A special thank you to Stasha Rosen, Jenny Shen, and Bing Wu.

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  • 13

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