Tim Duggan, CMOD - Doing More with Less

eGovernment Symposium

eGovernment SymposiumOctober 2010

GovernmentGovernmentDoing More With Less (sic)Doing More With Less (sic)



DOING MORE WITH LESS



DOING MORE WITH LESS


LESS WHAT?

l Less MONEY

l Less PEOPLE

l Less CAPABILITY

l Less TIME


REALITY?

l Less with Less

l The Same with Less

l Different with Less

l Better with Less


eGovernment Sequencel Early 2008 – PAC hearing on eGovernment Report from

C&AGl Spring 2008 – Dáil Debates resulting in Joint Dáil Motion

setting prioritiesl May 2008 - Brian Cowen becomes Taoiseach and

highlights importance in inaugural speechl D/Finance given central responsibility for policy,

coordination and common solutionsl Summer 2008 – Govt. Decision prioritising services

included in EU eGovt. Benchmarks and in Dáil Joint Motion

l Regular progress monitoring & reporting put in place


eGovernment Sequence (cont’d)

l CMOD Website with Definitions, Planning Advice Notes, etc.. put in place for public bodies

l Circular 6/09 issued in March 2009l 1st Progress Report to Govt in March/April 2009l 2nd Progress Report to Govt in Oct/Nov 2009l Report included first version of eGovt. Rolling

Programmel eGovt. Strategy 2010 agreed by Cabinet Committee

on TPS in Dec 2009


eGovernment Strategy

l Acknowledges the significant amount of information and services that are available online

l Acknowledges that most of those services easily amenable to online provision have been delivered

l Details the Government’s goals for the next phase of eGovernment development


eGovernment Goal #1Enhanced Information Provision

Information about all services (in terms of how they work,availability, access, eligibility, and costs) will be improved.

This improvement will be in terms of its quality, i.e., written insuch a way that it is easy to understand and in such a way thatit provides full details about the service, including examplesand Frequently Asked Questions where appropriate.

The improvement will also be in terms of provision over asmany channels as are appropriate such as the web, throughmobile phones/technologies, and by intermediaries.


eGovernment Goal #2Enhanced Electronic Delivery of Services

The online delivery of all services by all publicbodies will be improved and every effort will bemade to eliminate the need for non-online channels.

Public bodies will endeavour to ensure that theirservices are as amenable to self-service as possible,and in this way, will strive to reduce staffingrequirements by minimising the need for keying-inand validating data, and verifying eligibility.


eGovernment Goal #3Enhanced Use of Shared Approaches

The public service will seek to make as much use as is feasibleof shared approaches in the achievement of Goals 1 and 2.

In this regard, public bodies will make greater use ofcentralised process support systems such as identityregistration and authentication, means assessment, payments,and forms services, as they become available.

Public bodies will seek to aggregate and centralise the deliveryof services of the same type which are now distributed acrossbodies and authorities.


Barriersl Legal, International, Eligibility and Anti-Fraud Obligationsl Good quality authentication of applicantsl Substantial supporting or original documentationl Means Testingl Statutory Declarations or Affidavitsl Photos or other Biometricsl Police/Immigration Checks

l Business Process Improvement Analysisl Identify how risk could be redefinedl Identify capacity for legislative changel Identify BPR exercises neededl Identify Staffing implicationsl Identify implementation and operations

l Internal capability issues – costs of outsourcing


Approachesl Partial online completion – transaction slipl Use central online identity authentication facilityl Re-engineer renewal aspects l Develop online booking systemsl Examine potential for using tamper-proof electronic

documentsl Aggregate currently distributed servicesl Move exclusively to online delivery for high-value services

provided through intermediariesl Online integrationl Centralised and templated approaches for services of similar

typel Deepen quality of information with links to maps, geocodes

and directories


Further Phasesl eGovernment Strategy 2010 = Phase 1l Phase 2 = Publishing Public Datal Phase 3 = Virtual Integration of Servicesl Phase 4 = Online Consultation/Collaboration

l Not a sequential phasing

l Activity/pilots happening in all areas already

l Strategy documents will seek to identify principles and guidance


Central Activitiesl Death Events Publication System

l Identity Management Solution – successfully piloted –examining appropriate legislative basisl Data qualityl Control applicationsl Niche applicationsl Online identity authenticationl PPSN validation

l ePayments

l Citizens Information Board and D/Finance working together to put in place a single portal to Govt. information, services and location information


Outcomesl EU eGovernment Benchmarkingl Ireland has moved from 17th in EU to joint 7th

l Sophistication of services increased from 83% to 93% -possibly to 96-97% in next round

l eProcurement among the best in Europel Well above average for customer satisfaction


Outcomesl New Services Available (sample)

l 1901 and 1911 Censusl Non Principal Private Residence Chargel Life Event Certificates l Higher Education Grantsl Medical Card Applicationsl Online Application for Child Benefit (1st Child)l Declaration of Theft to Gardal Passport Reminder Servicel Driving Licence Reminder Servicel Travel Registrationl Court Fines l Paying stamp duty on propertyl Discharging mortgages on property titlel ANPR – An Garda Síochánal Practical help for people dealing with financial problems

l www.losingyourjob.iel www.keepingyourhome.ie

http://www.losingyourjob.ie

http://www.keepingyourhome.ie


Outcomesl Coming Soon over 2011 (sample)

l Suite of Social Welfare Schemes Onlinel Online Job Seekers Benefit and Allowancel Online certification for Jobseekers l Mobile certification for Jobseekersl Online claiming for State Pension (Non-Contributory)l Online Claiming for Carer’s Allowance l Online Access to Social Insurance Recordl Online PRSI Refundsl JobSeeker Activationl JobSeeker Profiling Information Capturel Means Objectl Public Services Card

l Transportl Real Time Passenger Informationl Online Road Transport Operators Licence Application


Cloud & Green Computingl Doing considerable work in exploring potential of cloud

computing for the Irish public servicel Technologies – Capability and Opennessl Security – need for Government platformsl Maturity, Reliability and Performancel Service Level Agreements – Legal Liabilityl Commercial Terms – Costs and Forecastingl Deployment Modelsl Ownership, Management and Operation Models

l Working with SEAI to produce guidance on power containment

l Great deal of data centre sharing already taking placel Exploring potential for low-cost containers with low-cost

cooling solutions for hosting


eGovernment SymposiumOctober 2010

GovernmentGovernmentDoing Doing BETTERBETTER With LessWith Less

Self Improvement

Tim Duggan, CMOD - Doing More with Less