If you can't read please download the document
Upload
aheadshiftseo
View
4
Download
0
Tags:
Embed Size (px)
DESCRIPTION
NOC service providers are continuously required to maintain high standard quality of service. But one cannot maintain quality without a proper program in place. The key to doing it is implementing a quality assurance (QA) program. It should comprise maintaining up-to-date runbooks outlining the client-compliant handling procedure and accurate and regular reporting and monitoring.