TELECOMMUNICATION

INDUSTRY

Telecommunication is communication at a

distance by technological means, particularly

through electrical signals or electromagnetic

waves.

HISTORY

Early Communications

Before human beings created languages and

alphabets, they communicated with both

sound and body language.

Early Communications

Some of these stories became illustrations,

probably drawn in the dust on the ground before

eventually developing into paintings created on

cave walls.

Early Communications

As humankind’s communication

abilities developed, other permanent

symbols evolved:

Early Communications

Egyptian hieroglyphicWooden totem poles

Early Communications

Religious symbols like the Star of David and the Christian cross.

Language & Symbols

Early commercial

signage developed,

like the barber pole

and other symbols

indicating the type of

service a merchant

provided.

Native American Communication

Native Americans used smoke signals and drums

which were actually very effective and could be seen

and heard from great distances.

Early Military Communications

Before electronic

communications

evolved, military

forces found other

ways to relay their

plans. Roman soldiers

used torches to signal

their troops to attack.

Early Military Communications

Even animals were

used to communicate

important information.

Carrier pigeons were

instrumental during

World War I.

Developing Technology

Another valuable form of

communication from the past

and still used today is Morse

Code.

On May 24, 1844, Professor Samuel Morse sent

the first message via electricity from Washington

City to Baltimore. It comprised the short Biblical

phrase:

“What Hath God Wrought!”

Who invented the Phone?

1871 – Antonio Meucci, an Italian immigrant living in

New York, files a caveat (an announcement of

invention) of a talking telegraph. However, due to

financial hardships, he is unable to pay for a full patent

when the caveat is due 3 months later.

Had a working prototype.

Honored in 2002 by Congress.

Who invented the Phone?

Alexander Graham Bell (1867)

Bell tried to sell the patent rights to Western

Union in 1876 for $100,000. Western Union

said the patent was worthless; who’d want

voice when the telegraph still work?

Who invented the Phone?

More about Alexander Graham Bell:

The motivation which made him to invent the device

was his wife, he wanted to communicate to her at a

distance.

PRESENT SCENARIO

By the end of 2014 it is expected there will be

more mobile subscriptions than the global

population. The telecoms sector is also the

largest industry in terms of employment in the

world; demonstrating what an integral sector

to the economy this sector has become.

The ongoing improvements in infrastructure

have driven the continuing uptake of mobility

and broadband around the world and in 2014

mobile broadband has in fact become the

fastest growth area for the overall telecoms

sector. This in turn sees the number of

Internet users continues to increase as the

penetration of both fixed and mobile

broadband becomes more accessible around

the globe.

According to the new industry market

study, telecommunications services revenue

worldwide will grow from $2.1 trillion in

2014 to $2.4 trillion in 2019 at a combined

average growth rate of 2.1 percent.

-Insight Research Corp.

Blue Print Of Telecommunication Industry

Marketing

Customer Order ManagementBSS/OSS Integration Multi-Service Network

DealerPoint of sale

IndividualCustomer

Customer Order Management handles the

orders for the service the customer requests,

supports changes when necessary, provides

status updates to customer on the progress of

their order, and tracks and manages till

successful and on-time completion.

Customer Order Management

BSS

Business Support System

It comprises of Billing,

Order management, Call

Centre automation and

CRM.

OSS

Operational Support

System

It is used by teams of

Network planners,

Service designers,

Architects and

Engineers.

Finance

Integrated Accounts of all Departments

Coordinate with CRM.

CRM: Customer Relationship Management is

the process or system that coordinates

information that is sent and received between

companies and customers. CRM systems are

used to schedule activities, allocate resources,

and help control the sales activities within a

company

Billing Manager

Maintain billing procedures

Secure credentials

Payments

Coordinate with Accounts Departments

Product Manager

Develop new schemes, plans, tariffs and

offers.

Check competitors new products and

counteract them.

Partner Manager

Coordinate with Partners and facilitate their

connections.

Protection for Recordable Media (PRM):

It’s a copy protection system which is used

to control copies of recordable media.

Collection

The methods and procedures used by the

service provider to receive payments due from

a customer.

Forward the information to CRM

Service CenterAn operations center that performs quality

control functions related to a grade of network

service. These functions include the

completion of a call to a desired number, the

capability of hearing and being heard,

accurate billing of calls, and the capability of

receiving incoming calls.

Interact with customers

Coordinate with CRM

Manage Integration Bus

Integration Bus

DMS: Digital Media Server is a computing

device that can process requests for and

deliver digital media. DMS may perform

acquisition, storage and transfer of media

content. DMS functions may be included in

advanced set top boxes, digital video

recorders (DVRs) and digital tuners.

Archive: Process of identifying, transferring

and storing information

Inventory: Bandwidth

MNP: Mobile Number Portability

Data Warehouse: Stores all the information

of products.

Printing: Give details about the usage

Serviceability check: Maintain and Repair.

Customer Self Care

Customer self care is the process of allowing

the customer to review and/or activate and

disable services without the direct assistance

of a customer service representative (CSR).

Customer self care can be as simple as

providing account billing information to the

customer by telephone through the use of an

interactive voice response (IVR) system to

providing interactive service activation menus

on an Internet web site.

Business Process Management &

Workflow

Business Process Management is a

management model that allows the

organizations to manage their processes over

the period of time.

Customer Order ManagementHandle orders for service of the customer

request.

Prepare Convergent Billing

Voucher & Top Up: Component supports

mobile and IP address

B2B Gateway: Centralized point for

transformation of multiple data sources

through internet.

E.g.: Integration of E-Commerce portals with

suppliers and customers.

Network Integration

The joint provision of telecommunications

services and the joint assumption of risk

through a partnership arrangement among

telephone companies. The expression often is

used to describe both technical and economic

integration.

Billing Mediation

A usage data record holds information

related to a communication session or

service usage data. This information usually

contains the origination and destination

address of the session, time of day the

session was connected, added charges

through other networks or systems, and the

duration of the service.

Active Mediation

Active mediation is a process of receiving,

reformatting and processing information

between network elements. Active

mediation devices are commonly used for

billing and customer care systems as these

devices can take non-standard proprietary

information (such as proprietary digital call

detail records) from switches and other

network equipment and reformat them into

messages billing systems can understand.

Policy Management

Policy management is the processes that is

used to modify the configurations and/or

parameters of network elements or devices

that control the providing of services to

ensure that the performance or operation

attempts conform to defined service levels.

THANK YOU…