Embed Size (px)
DESCRIPTION
CRM for I.T. Industry. To our surprise, companies engaged in IT industry, use the least amount of IT. Accounting package and basic email is the only automation. This presentation attempts to explain the problems of IT industry and how and where CRM can help to increase profitability, customer satisfaction and employee efficiency. This is CRM software for small business. however it more fine tuned for IT Industry. for more details please click here bit.ly/crmforyou
Citation preview
do you require one ?Enjay CRM for Service Providers
This is what all IT Vendors Sell.
Is this how you run your business.
No proper KYC
do you really know your customer ?
!!
customer details are either in Tally or in Mobile or in
owners diary.
Unhappy Customers
and unhappy with customersCustomer informs you that things are not working, no
internal mechanism to WARN.
!in absence of time/cost analysis, cannot decide which business to leave.
No track of enquiries and opportunities
when even enquiries received cannot be tracked.
How can you think of strategy and target ?
!Do you get list of Visitors to your website? how do you
follow them?
Unhappy Employees and unhappy with employees
In absence of Time and cost analysis, proper appraisal of employees is not available
!!
Lack of proper and simple appraisal system creates stress with employees.
absence of Project
management all installations and
implementations are mini project, which overrun cost
and time both. !
involvement of internal teams, clients, consultants, vendors
makes it complicated.
Revenue leak due to
mismanaged AMC
No timely alerts of AMC maturity. Paid calls/visits don’t get billed properly.
!Information of AMC is not
available in Realtime, when Support case is received.
excuses, excusesand excuses, then few more excuses.
for not implementing CRM
untrained staffIs it actually untrained ?
!think again, your staff is
more efficient that you can imagine.
Un affordable ?
Is America developed country because it has good roads.
Or Does America have good
roads because it is developed country?
!CRM is INFRA, cannot be
ignored
We are too small?
Big ones did not implement systems after becoming big. They became big because they implemented systems.
!If growth is priority, you need System driven organisation.
Enjay CRM for Service ProvidersTalks to
tally, your telephone, your website, your team, you and your customers
Detailed KYC What is the use of information if you cannot analyse it
Accounts Contacts leads
Unlimited categorisation and classification
Marketing & SalesEntire Sales process Lifecycle
Targets Leads Opportunities Quotes
Customer ServiceSupport, AMC, Visit/Calls.
Cases Bugs Calls Visits/Tasks Contracts
Project ManagementAll installations are minor Projects
projects and Checklists Users Contacts Visits/TasksTeams
Integrations and extensionsExtensions unlimited.
Website Integration
SMS Integration
Email Integration
Telephony Integration
Automation personalisedAutomatic escalations, alerts and notifications
Escalations notifications AlertsTime & Cost
Analysis
Track Team ActivitiesAutomatic escalations, alerts and notifications
Emails Calls
Documents MeetingsTasks
Notes
Why Enjay for CRMWhat we add to “Normal SugarCRM”
Why choose Enjay?Experience, expertise & Innovation counts
Kickstart Support Customisation Hosting
Experienced Implementation Team
Making SugarCRM Sweeter
Productivity Add-ons
Third Party Integration Add-ons
![[Inforgraphic] 6 signs you need CRM-BiakiCRM](https://img.pdfslide.net/doc/110x75/55b3ad6dbb61ebdc568b4670/inforgraphic-6-signs-you-need-crm-biakicrm.jpg)
