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MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

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Page 1: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

www.mobtex)ng.com  l  www.3mdigital.co.in    

Page 2: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

MOBtex)ng   is   the   leading   and   premier   communica)ons   pla;orm   as   a   Service  (CPaaS)  that  provide  A2P  Messaging  and  Cloud  Telephony  Services  which  can  be  integrated   with   any   applica)ons,   websites,   CRM,   ERP   etc.   providing   highly  integrated  communica)on  tools  that  enable  real-­‐)me  collabora)on.        With   MOBtex)ng,   enterprises   can   integrate   business   processes   with  communica)on   technologies   to   promote   businesses,   improve   customer  engagement,   automate   customer   interac)ons.   The   MOBtex)ng   pla;orm   has  immense   flexibility   in   crea)ng   and   deploying   world-­‐class  messaging   and   voice  solu)on  without  any  infrastructure  or  process  change.  

A2P  Messaging   Voice  &  Cloud  Telephony  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

Page 3: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

MOBtex<ng’s  A2P  Messaging  Applica<on  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

Page 4: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

We  offer  SMS  service  that  can  be  integrated  with  your  applica)on  to  facilitate  a  push/pull  messaging  services.  You  will  be  able  to  communicate  with  your  target  customers,  employees  and  partners  with  ease  and  can  also  keep  records  on  delivery  reports,  personalize  messages  and  schedule  them  for  future  delivery.  

Promo<onal  SMS   Transac<onal  SMS   Two  Way  SMS   Short  Code  SMS  

Long  Code  SMS   2-­‐Factor  SMS   Bulk  SMS  APIs  &  Plug-­‐ins  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

Page 5: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

Why  SMS  as  a  Communica<on  Tool?  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

Page 6: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

!  The  mobile   phone   is   a   personal   device   and   the   customer   always   has   their  mobile  phone  with  them.  It  offers  marketer  to  reach  customer  24*7.    

!  Response  rates  for  the  SMS  campaigns  are  immediate  because  they  are  real-­‐)me  &  calls  to  ac)on  can  be  acted  upon  faster  than  tradi)onal  adver)sing.  

!  SMS  is  more  of  a  direct  connec)on  to  your  customer  base  than  any  other  marke)ng  strategy  &  there  aren’t  any  barriers.  

!  The   SMS   marke)ng   offers   adver)sers   full   control   over   message   designing,  development  and  dissemina)on.    

!  SMS   has   a   staggeringly   high   open   rate.   Essen)ally,   every   SMS   sent   is   opened   and  read.    

!  Average   SMS  marke)ng   redemp)on   rates   are   higher   than  other  marke)ng   such   as  email,  direct  mail  and  newspaper    

!  SMS   campaigns   offer   brand   a   head   start   for   winning   the   baZle   for   the   next  genera)on  of  shoppers.    

!  SMS  campaigns  to  get  the  point  immediately  without  anything  that  is  unnecessary.  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

Page 7: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

Promote  Your  Business/Offers  etc.  directly  to  the  Prospect’s  Inbox  &  engage  with  your  customer  more,  by  using  

MOBtex)ng’s  Bulk  SMS  Solu)on.  

Prospects/Customers  Database   Promo<on,  New  launch,  Offers  Coupon,  Fes<ve  &  Discount  SMS    

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

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Customers  

Quickly  update  Important  details  about  Booking  Status,  Travel  Details,  Thank  you  SMS  and  more  to  your  customers  to  engage  them  &  deliver  best  customer  service  

Book  Bus  Ticket  on  ABC  ABC’s  Infrastructure  

API  Automa<on    Customers   Trigger  SMS  to  the  customer    with  travel  details  

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Customers  

Let  your  customer  be  up  to  date  about  Order  Status,  Delivery  and  Enquiry  for  Products    

Buy  Products  from  eCom  Receive  Order  Confirma<on  

Order  Tracking  Order  Status  

Order  Delivery  www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

Page 10: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

ABC  System  will  send  SMS  to  know  about  their  Feedback  

User  will  receive  SMS    &    reply  back  to  the  number  

Users  Response  will  be  captured  and  stored  in  the  database  

SMS  is  received  by  MOBtex)ng’s  Gateway  

MOBtex)ng  system  will  communicate  with  ABC  System  

Collect  Feedback  about  your  Product,  Services  &  Others;  Run  Survey/Poll/Vo)ng  Campaign  

ABC  

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Customers  

The  customer  will  send  SMS  know  the  loca)on  of    ABC  Company  Store  

E.g.-­‐  <Pin  Code  or  area  name>  to  99001122XX  

Communica)on  with  Database  

Database  

Pull  the  informa)on  from  the  Database  with  Nearest  ABC  Address  details  

SMS  back  to  User  containing  the  Address  of  ABC  Company  Store  

Locate  stores  Easily  using  2  Way  SMS  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

Page 12: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

Customers  

Customer  can  send  SMS  know  whether  any  offer  or  Discount  is  running  with  Pai  Interna)onal  

SMS  <Offer>  space  <Brand  Name>  to  9XXXXXXXX  

Communica)on  with  Database  

Database  

Pull  the  informa)on  from  the  Database  with  Company  Offers  on  Specific  Products/Brand  

SMS  back  to  User  containing  the  Offers  

and  Discount  

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Page 13: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

MOBtex<ng’s  Voice  &  Cloud  Telephony    

Applica<on  

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Page 14: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

Page 15: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

The  Evolu<on  

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20  Years  Ago  Dial  

10  Years  Ago  

Click  

Now  

Touch  

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Make  Your  Business  Life  Easy  

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How  Cloud  Telephony  Makes  Your  Business  Life  Easy?  

Here  are  the  reasons,  why  businesses  all  over  the  world  who  are  switching  or  have  already  switched  to  cloud  telephony.  

Easy  to  Setup  

Generate  Leads  

Less/No  Down<me  

Enhance  Brand  Value  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

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Cloud  Telephony:    Your  Favorite  

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Page 20: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

Why  Businesses  Choose  Cloud  Telephony  

Cloud    Based  

24×7  Available  

Data  is  Secure  

Mul<-­‐Tasking  

Generate  leads  

Smartly  

Effec<veness  Spread  

Awareness  

Professional  

Easy  Customiza<on  

Smooth  Connec<on  

Result    Driven  

Affordability  

Reduce    Employee  

Cost  

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Missed  Call  Solu<on  Use  Case  

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Page 22: MOBtexting : Leading A2P Messaging & Cloud Telephony Service Provider

Increase  your  Applica)on  Download  with  Missed  Call  Service  

Customers  

Customer  will  give  a    Missed  Call  to  1800-­‐XXX-­‐XXXX  

System  will  send  an  SMS  with  Applica)on  link  

If    the  user  enters  his  Mobile  Number  to  get  the  Applica)on,  he  also  can  get  it  from  the  website  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

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To  Opt  out  from  the  DND  list  to  receive  promo)onal  SMS  &  Building  opt-­‐in  database  via  automated  subscrip)on  

Customers  

Customer  will  give  a  Missed  Call  to    99001122XXXX  or  1800-­‐XXX-­‐XXXX  

Database  

Customer’s  Number  will  be  stored  in    

Client’s  Interface  

Client    can  Send  Offers,  Coupons,  Promo)ons  to  Users  form  his  MOBtex)ng’s  A/c  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

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Customer  feedback,  customer  ra)ngs  can  be  collected  using  Missed  Call  Services.  Call  back  request  by  giving  missed  call  is  the  most  cost  effec)ve  way  to  acquire  customers.  

Apart  from  that,  there  are  Other  Missed  Call  Based  Solu)on  can  be  Applicable.  Like-­‐  -­‐  Customer  Feedback  -­‐  Registra)on  and  Coupons  Genera)on  -­‐  Products  Survey  -­‐  Free  Support  -­‐  Products  Enquiry/Inquiry  -­‐  2-­‐Factor  Authen)ca)on  -­‐  Media  Tracking/Engagement  

Customers   Database  Mobile  Number   Execu<ve  

Caller  given  Missed  call  to    Mobile  Number  

Auto  Reply  SMS    

Number  Stored  in  Database  

Execu)ve  Call  back  soon  to  Requirement/  Concern  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

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Cloud  Based  IVR  Solu<on  Use  Case  

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Use  IVR  service  to  communicate  with  the  customer  in  an  interac)ve  way.  There  are  more  Useful  aspects  which  you  can  avail  through  your  IVR.  Like-­‐  

-­‐  Customer  Informa)on  and  Call  Report  -­‐  User  Iden)fica)on  and  Call  record  -­‐  Authen)ca)on  -­‐  Personaliza)on  &  Engagement  -­‐  Intelligent  Call  Rou)ng  to  right  department            

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

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Become  Successful  

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S  U  C  C  E    S  S  

Monitor  Marke<ng  Campaign  -­‐  MROI  

Send  SMS  No<fica<ons  

Improve  Rela<onship  Management  

IVR  -­‐  Forward  Call  to  Right  Person  

Informa<on  Any<me,  Anywhere  via  IVR  

FREE  Phone  Communica<on  Builds  Trust  

Never  Keep  Your  Customer  on  call  Queue  

Improve  Interac<on  by  Call  Recording  

   Create  Call  Flow  According  to  Your  Need   Measure  Your  Employee  Performance  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

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Find  Your  Industry  

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FMCG  

Educa<on  

Tours  and  Travels  

Automobiles  &  Dealers  

Couriers  &  Logis<cs  

Clubs  &  Associa<ons  

Gym  &  Health  Clubs  

Hotels  &  Resorts  

Real  Estate  

Adver<sing  &  Media  

Consumer  Durables  

Portals  &  E-­‐Commerce  

Financial  Service  

Educa<on  Consultants  

Insurance  

SaaS  

Placement  &  HR  Consultants  

NGO  and  Social  Service  

Banking  Sector  

Airlines  

Pharmaceu<cals  

Stock  Brokers  

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Use  Messaging  Effec<vely  

www.mobtex)ng.com  l  www.3mdigital.co.in     Sales  &  Marke)ng  Confiden)al  Doc  

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SMS  based  Dealer  Locator  

Field  force  communica<on  

Interac<ve  Promo<ons  for  Lead  Genera<on  

Rural  Marke<ng  uses  Mobile  medium  

SMS  based  Customer  Care  &  Marke<ng  Solu<on  

Exam  results  via  SMS  

SMS  based  Mobile/DTH  account  recharge  

SMS  based  survey  system  

M-­‐Ticke<ng  (mobile  <ckets)  

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Use  Telephony  Effec<vely  

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Missed  Call  Service:    With  Miss  Call  Number,  get  your  customers  to  sign-­‐up  with  you  by  just  giving  a  missed  call  on  your  number.  Subscribe  them  into  your  marke)ng  lists  and  keep  them  posted  about  the  latest  offers  and  deals  from  your  company  through  calls  and  SMS.  

OBD  (Out  Bound  Dialing):  Any  organiza)on,  business  that  needs  to  communicate  with  a  large  number  of  customers,  employees  or  client  group  via  calling  them  on  a  regular  basis,  so  voice  messaging  would  be  the  best  solu)on  to  communicate  in  no  )me.  IVRS  (Interac<ve  Voice  Response  System):    Interac)ve  Voice  Response  are  a  necessity  for  any  major  business  that  offers  informa)on  and  also  provides  a  way  to  check  details  such  as  account  details  in  banking  and  other  financial  transac)ons.  It  also  provides  faster  access  to  the  informa)on  compared  to  direct  customer  support  and  avoids  long  wai)ng  and  also  call  drops.  In  case,  no  one  is  available  to  pick  the  call,  the  system  can  also  store  contact  informa)on  so  that  the  lead  possibility  is  not  lost.  

Toll  Free  Numbers:    Toll  free  number  is  a  great  way  to  market  as  the  call  is  free  for  the  customer  and  it  is  a  great  way  to  maintain  engagement  and  deliver  the  product  or  service  details  so  that  the  customer  receives  the  benefits  while  the  business  receives  the  lead  or  conversion.  

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Our  Clients  

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Our  Par<al  Client’s  List  

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Thank  You  

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For  any  Query  and  Discussion  or    To  Know  More  about  our  Products  &  Services    

SMS  'MOB'  to  9019-­‐120-­‐120  

WhatsApp  us  @  9019-­‐120-­‐120  

Email  Us  at  -­‐  sales@mobtex<ng.com  

Call  Us  at  -­‐  9019-­‐120-­‐120