1693: 21 Ways to Make Your Data Work for You - IBM Connect 2016

Make Your Data Work for You

21 Ways to make yourdata work for you

Francie TannerHenning KunzConnect 2016

Francie Tanner Henning Kunz

• CEO panagenda Consulting, • Lotus/IBM & MS Infrastructure

services since 1995• Integration and Migration (ICS<->MS)• Integration after Mergers• Infrastructure Analytics iDNA

• Francie Tanner, Director, Americas

• Over 18 years experience solving

complex collaboration challenges

for enterprises

• From Switzerland, via the

Caribbean, now living in the US

Agenda

• Introduction

• 21 Real World topics – buckle up– Mobility – Security – Cloud – Consolidation and optimization – Virtualization – Troubleshooting – Upgrades

• Wrap Up

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Mobility

1. Mobilization of apps

• 15 European Locations• 8000 Users• 1200 Domino Apps • Logistics

„We want to mobilize the 20 most heavily used applications that sales users throughout Europe access in read only mode. How can we find them?“

Domino Data• Collect session logs from all servers• Collect nsf inventory from all servers• Collect person information from all users

Non Domino Data• Merge organizational info to person info

Analyze and Visualize

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Applications used from Sales in read only mode

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Salesonly


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Salesonly

Read only


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Salesonly

Read only

>100 user


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2. Distribution of Mobile Devices talking to Traveler

• 40 Global Locations• 14.000 Users• 3000 Mobile Devices• Chemicals

„Which sort of devices are talking to our Traveler Servers, how many are syncing properly, and how many devices do our users have?“

Traveler Data• Collect Data via Traveler API


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Mobile Device Stats

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Username


Security

3. Employee Change

• 4 National Locations• 1000 Users• 120 Domino Apps • Audits

„We need to know, which Notes resources a user, that has left the company, has accessed in the last quarter.“


Non Domino Data• Merge organizational info to person info


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Which databases did a specific user touch?

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Select User

Which databases did a specific user touch?

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4. VIP Mailfile Access

• 10 Middle East locations• 2000 Users• 150 Domino Apps • Banking

„Who all has accessed our VIP’s mail files ?“



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Access on VIP mailfiles

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Access on VIP mailfiles

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Select Mailfile


Cloud

5. Cloud Onboarding

• 90 International Locations• > 10,000 Users• Chemical

„How can we move all users to IBM Cloud reliably and consistently?“

Notes Data• Monitor client configurations

Domino Data• Monitor public addressbook


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Cloud Onboarding solution

• 25% of all users would not react to onboarding email in time• Delegates were not reconfigured at all (only their own mailfile)

Solution:• Watch for change of mail server in public addressbook• If it changes from on premises to cloud ensure seamless cloud

onboarding without end user interaction• Reconfigure clients of delegates, too

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6. User Demand

• 10 National locations• 35000 Users• 150 Servers• Government

„What server impact are my users causing? Which Users could I move?“



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User Impact by Demand Category

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Consolidation and Optimization

7. Corporate File Analysis


„We are concerned with data growth patterns and software adoption and want to know which files are out there.“

Domino Data• Collect attachment info within serverbased Databases• Collect person information from all users

Non Domino Data• Collect fileinfo from local filesystems• Collect fileinfo from fileshares• Collect fileinfo from Connections files• Collect fileinfo from Connections Content Manager• Merge geographical info to person info• Merge geographical info into filedata


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Example: Duplication in Connections Files and CCM

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8. Server HW and OS Replacement

• 37 International locations• 4500 Users• 2900 Domino Apps • Manufacturing

„We are replacing our IBM Domino hardware and OS, how many servers do we need and how should we size them?“

Domino Data• Collect session logs from all servers• Collect Domino Server statistics


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Server Utilization

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9. Domino Mail Move

• 265 International locations• 18000 User• Logistics

„We have to move half of our users to new servers.How can we do that with full control of timing?How many delegates will be affected?How can we track what's going on along the way?“

Notes Data• Collect Notes Client info from all users continuosly• Collect Mailfile Inventory• Collect Database Usage

Analyze

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Mailfiles - Icons on Desktops

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10. Server Consolidation

• 14 International locations• 1000 Users• 420 Domino Apps • Printing/Packaging

„As part of our centralization project, what bandwidth will we need from the remote locations to the new datacenter?“


Non Domino Data• Merge geographical info to person info• Merge geographical info to servers


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Bandwidth within/to HQ

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Bandwith within remote locations

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Housekeeping

11. Housekeeping

• > 30,000 Users• Insurance

„How can we best cleanup and standardize our IBM Notes client configurations for all users?“

Notes Data• Collect configuration from all clients

Domino Data• Collect nsf inventory from all servers


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Housekeeping solution

• > 2,000 users with outdated personal address book• 105,000 duplicate local replicas• 1 million local databases with old ODS• 225,000 invalid links (target no longer exists)• 100,000 wrong links (target moved)• 37,000 unused local replicas (replica of server database but no local icon)• …

Solution:• Executed instructions on all clients to

– fix design of personal address books, update ODS of local databases– remove duplicate replicas and invalid links, fix wrong links– delete unused local replicas– …

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Virtualization

12. ClientStartFaster=1?

• > 1,000 Users• Banking

„How can we achieve fast client startup times with our Virtual Desktop Infrastructure (VDI)?“

Notes Data• Collect client startup times from all clients over a period of time


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ClientStartFaster=1

• Startup times measured over 2 weeks from starting Notes to end of splash screen– Average startup time was 2 minutes– Worst startup times going as high as 5 minutes

• Root cause: Standard clients with data directories on network drives

Solution:• Moved data directory from network drives to “local” disk in VDI

– Includes (non-IBM)-roaming of data between network drive and VDI

• 95% less network traffic and reduction in backup storage• Average startup time was 5 seconds, worst times 20 seconds

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Troubleshooting

13. Too many sessions on Servers


„We have way to many sessions on our mail servers, how can we find out what's going on?“

Domino Data• Collect and store statistics info from Domino Servers• Collect and store ClientClock Data


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User sessions on Clustermates

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14. Unpredictable Performance on Traveler Server

• A lot of National locations• 95000 Users• 160 Servers• Logistics

„Our Traveler Servers exhibit strange http session behavior, what is going wrong?“

Domino Data• Collect and store statistics info from Domino Servers

Visualize and Analyze

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LDAP Server <-> Traveler Server

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LDAP Server

Traveler Server

Traveler Server

15. Local Notes Databases on Terminalserverclient


„We want to change the architecture of our terminal server based IBM Notes client from network drive to local data. Which local databases are out there?“

Notes Data• Collect and store Data from Notes Clients


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Citrix users local files

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1191 Users

2191 distinct filenames

6249 local intances

Non System files only

1191 Users

990 distinct filenames

1649 local intances

16. Latency Map for Notesclients

• A lot of locations• >100.000 Users• A lot of Servers• known

„We need to know latencies in all client locations.“

Notes Data• Collect and store Latency Data from Notes Clients• Collect IP Adresses from Notes Clients• Map Notes Client IP to Geolocation


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Latency Server to Client (Access to Homeserver)

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17. Domino health

• 40 Global Locations• 14.000 Users• 3000 Mobile Devices• Chemicals

„How are my Domino servers doing?“

Domino Data• Collect Domino statistics


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Domino Audit Sensor

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Client Upgrades

18. Successful Client Upgrades

• > 5,000 Users• Retail

„How can we create a predictable, scalable, non-disruptive IBM Notes client upgrade?“

Notes Data• Collect client configuration details and pass onto corporate software deployment


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Successful Client Upgrades solution

• Classic software deployment tools are not “Notes-aware”– Cannot cope with multiple notes.ini files– Struggle with different / unknown install locations– No knowledge of “Notes internals” like names.nsf, replicator pages etc. Long ITTT (If this then that) scripts

Solution:• Detect location of program and data directory and notes.ini• Pass on to corporate software deployment tooling to increase success

rate from 90% to 98%– Fixing the 5% error rate is usually as costly and time consuming as the easy 95%

• Closing the gap reduces project duration and cost significantly (near 50% reduction!)

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Technology Change

19. Mail and Calendar Migration

• ~80 International Locations• 12.000 Users• 100 Servers• Engineering

„We need to consolidate our mail systems into one, which applications will break, if we migrate mail & calendar from Domino?“

Domino Data• Extract Design from Domino Applications


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Design analysis on applications

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15.272.234 lines of code

20. What effort would it take to port apps?


„We are thinking about Cloud, is there a rough effort estimate to migrate all our application code to a different collaboration platform?“

Domino Data• Extract Design from Domino Applications

Analyze

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Constructive Cost Model COCOMO

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Using Constructive Cost ModelCocomo (II) calculation modelUniversity of CaliforniaAvailable from Center for Systems and Software Engineeringhttp://csse.usc.edu/tools/COCOMOII.phpCocomo II calculations include Development Time, Testing, Acceptance & Implementation

Personnel Attributes all set to: Very High

5,271,063 Lines of Code results:

Person Months: 9,206 (= 767 Person Years)Min. Months Schedule: 75

http://csse.usc.edu/tools/COCOMOII.php


Social Adoption

21. Whats being used in my Connections?

• All connections customers worldwide• A big bunch of users• A big bunch of servers

„What are our users doing in Connections?“

Connections data• Collect all you can....

Analyze & Visualize

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Connections Dashboard

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To take away

• Your collaboration infrastrucure contains valuable data

• Extracting meaning from this data depends on knowing how/where tolook

• Visualization helps to see trends and patterns and understand relationships

• panagenda can help via:– Software solutions– Services and expertise– Complimentary analyze licenses and more – please see us at booth 400

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Headquarters, Austria:panagenda GmbH (Ltd.)Schreyvogelgasse 3/10AT 1010 Vienna

Phone: +43 1 89 012 89Fax: +43 1 89 012 89-15E-Mail: [email protected]

Headquarters, Germany:panagenda GmbH (Ltd.)Lahnstraße 17DE 64646 Heppenheim

Phone: +49 6252 67 939-00Fax: +49 6252 67 939-16E-Mail: [email protected]

USA:panagenda Inc.60 State Street, Suite 700MA 02109 Boston

Phone: +1 617 855 5961Fax: +1 617 488 2292E-Mail: [email protected]

Germany:panagenda Consulting GmbH (Ltd.)Donnersbergstraße 1DE 64646 Heppenheim

Phone: +49 6252 67 939-86Fax: +49 6252 67 939-16E-Mail: [email protected]

The Netherlands:Trust Factory B.V. 11th Floor,Koningin Julianaplein 10NL 2595 AA The Hague

Phone: +31 70 80 801 96E-Mail: [email protected]

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