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ecolane.com © 2016
7 Secrets for Successful
Implementations(or the 7 mistakes that created these secrets)
Our webinar will begin shortly…
Wednesday, February 3, 2016
ecolane.com © 2016
7 Secrets for Successful
Implementations(or the 7 mistakes that created these secrets)
Daniel AndrlikVP, Business Development
Wednesday, February 3, 2016
2016
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Webinar Overview
About 30 minutesFeel free to ask questionsFeedback welcomeWhite paper on this content provided at completion
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Why this topic?
Critical juncture in agency change management processRising pressure forcing technology improvementsAmong the top queries we hearEcolane strength
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Quick Poll
Have you gone through a transit software implementation before?
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All About Implementations
They’re not easy.
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Risk Management
Every tech implementation introduces changeFiguring out what will change is easyDoing the follow up
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#1 – Not Communicating With Customers
Share operational changesCommunicate your goalsWork with your software provider!
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#2 – Not Communicating With Partners
Senior centers and related facilitiesReservation process modificationsCommunicate changes to staff, sub-contractors, et al
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#3 – Not Communicating With Drivers
Plan for policy exceptions during implementationsIdentify leaders among the driversAnticipate changes in rider behavior
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#4 – Not Reviewing Your Data
Clean-up dataUpdate rider informationDo it BEFORE implementations!
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#5 – Assuming Management Needs No Training
Manager understanding is essentialResponsible for contact with vendors, partners, community, etc.Managers set expectations
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#6 – No Game Plan for Go-Live
Staffing coverageProcedure lists for service situationsReporting process for unexpected issues
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#7 – Forgetting to Cheer!
Change management requires effortEfficient software can build moraleCelebrate the effort
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Daniel AndrlikVP, Business Development
Please download our whitepaper on this topic at the link below or in the
handouts section in your control panel.
www.ecolane.com/7mistakes
