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Today’s Speakers
Melanie Sommer, VP of Marketing
Spanning by EMC
Jason Hubbard, VP of Marketing
Cirrus Insight
Today’s Agenda
• SaaS Adoption Trends and Challenges
• 6 Tips for Covering Your SaaS
• Solution Introduction and Demos
– Spanning Backup
– Cirrus Insight
• Q&A
Rapid Adoption of SaaS Applications
897 TOTAL SERVICES
Source: Skyhigh Networks, Cloud Adoption and Risk Report, 4Q14
Identify Your Goals and Objectives
• Vendor SLAs and requirements
– Viability, security, availability and performance
• Your Desired State
– Business technology
– Business outcomes
– Workflow problems you’re solving
Do Your Due Diligence
• Do your homework up front – check references, ask the vendor for proof of their claims
• Conduct regular health checks based on a set of metrics quarterly or annually
Strike a Balance
• Balance business agility with risk mitigation
• Find your sweet spot:
– Too little: Redundant efforts, higher TCO and increased risks
– Too much: Inflexible solutions, alienate the business, slow the time to value
Have a SaaS Governance Strategy
• Identify which SaaS apps need more or less governance - you need to understand:
• Scale of initiative• Level of strategic importance• Level of autonomy vs integration• Data/security considerations
• Leverage existing policies you’ve already established to save time!
• Work closely with your compliance team
Understand Role of IT in SaaS
• Business users take on more IT-oriented
responsibilities
• End users can manage their own UI and self-
serve for reports, etc.
• IT runs oversight ensuring policy is baked in
Make Sure It’s Intuitive
• Do the free trial to see how intuitive it really is
• What in-app support is offered for end users?
• What additional training materials are available?
• Do they offer training and onboarding assistance for your users?
Enable, Don’t Block
• Users are trying to solve business problems – IT has started taking shadow IT back
• Find out which apps are in use and secure them
• Establish a mutual respect and partnership between IT and the business going forward
Adoption is the Key
• Does your technology stack integrate seamlessly or do you have multiple silos?
• How tight are your integrations and how much history do the platforms have working with each other?
• How well do your platforms work with your existing workflows?
Business Continuity, Security & Compliance
Users
Data
Application
Middleware
OS
Virtualization
Hardware
Network
Users
Data
Application
Middleware
OS
Virtualization
Hardware
Network
On-Premises SaaS
Users
Data
Application
Middleware
OS
Virtualization
Hardware
Network
IaaS
Users
Data
Application
Middleware
OS
Virtualization
Hardware
Network
PaaS
IT Has Abdicated Control of SaaS Data
1 in 3 companies using
SaaS apps reported they’
ve lost data
• 64% due to user errors
• 20% due to malicious
intent
• 7% due to sync errors
Source: Aberdeen Research “SaaS Data Loss: The Problem You Didn’t Know You Had”
When data is deleted from Google, it’s not recoverable
Salesforce recovery is a paid service,
$10k+
The data is the organization’s data, and their responsibility
• SaaS data recovery is focused internally, not externally
• SaaS providers will do what the customer tells them to do with data
• SaaS providers promise to delete data when asked
“If something bad happens to your data, ultimately you’re still responsible… the number one risk is the end-user… how will you minimize the impact of a breach?”
Eran Feigenbaum, Director of Security, Google Apps
SaaS Vendors Can’t Manage the Data
Enterprise-grade backup and restore for Gmail,
Drive, Contacts, Calendars and Sites
“In-app” backup and recovery of objects, custom objects,
files, attachments, and customizations
Enterprise-grade backup and restore for Office 365 Mail, Calendars,
People- Planned GA - End of Q2 2015
Cloud-to-Cloud Backup and Restore
Spanning Backup for Spanning Backup for Spanning Backup for
“The peace of mind we now have in our IT department makes our work so much more efficient.” - Arne Plum, Data & Application SpecialistVIF International Education
Additional Spanning Resources:
FREE TRIAL: SPANNING BACKUP Start a 14-day Free Trial.No Obligation. No Credit Card Required. www.spanning.com/free-trial
EBOOK: 9 Ways to Make Your Auditors Love You
www2.spanning.com/loveyouraudit
Additional Cirrus Insight Resources:
FREE TRIAL: Cirrus InsightStart a 14-day Free Trial.No Obligation. No Credit Card Required. www.cirrusinsight.com
EBOOK: Salesforce in your Inbox
http://www.cirrusinsight.com/salesforce-in-your-inbox-ebook