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Help, I need a new intranet! Demonstrating the why to your proposed buy.

Help, I need a new intranet! Demonstrating the why to your proposed buy

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Page 1: Help, I need a new intranet! Demonstrating the why to your proposed buy

Help, I need a new intranet! Demonstrating the why to your proposed buy.

Page 2: Help, I need a new intranet! Demonstrating the why to your proposed buy

Improved compliance to key policies

Headcount reduction and savings resulting from automated functions

Faster onboarding and training

Reduced knowledge loss and resulting competitive threat

Improved access to internal and competitive data

Reduced time to market for promotions

Reduced email traffic

Enhanced communications and information sharing

Centrally-managed information repositories

More accurate and consistent search

Obvious benefits of a successful intranet

Customerservice

Admin

HR

Sales &Marketing

Operations

Page 3: Help, I need a new intranet! Demonstrating the why to your proposed buy

The Problems

Intranet business cases are hard

Found a solution you love but can’t gather support

Competing priorities

Page 4: Help, I need a new intranet! Demonstrating the why to your proposed buy

Build your case in seven stepsPresent it persuasively

Craft a plan

Make a choice and assess the risk

Analyse the alternatives

Gather data

Identify the alternatives

Define the opportunity

Page 5: Help, I need a new intranet! Demonstrating the why to your proposed buy

Gather supportCEO Non Exec Board

Customer Svcs

Compliance

Frontline Staff

CPOCOO CFOCIO

Head of Talent

Policy Manager

Infrastructure Mgr

Systems Architects !

Page 6: Help, I need a new intranet! Demonstrating the why to your proposed buy

Revenue? Costs?

Growth?

Tip: Use established performance metrics to communicate value and establish credibility with stakeholders

Digital engagement!

Collaboration!

Ideation!

Page 7: Help, I need a new intranet! Demonstrating the why to your proposed buy

Step 1 - Define the OpportunityPresent it persuasively

Craft a plan

Make a choice and assess the risk

Analyse the alternatives

Gather data

Identify the alternatives

Define the opportunity

Page 8: Help, I need a new intranet! Demonstrating the why to your proposed buy

High level objectives can miss the mark

Better employee collaboration

Reduce cost of doing business

Improve market competitiveness

Page 9: Help, I need a new intranet! Demonstrating the why to your proposed buy

Generic but detailed objectives

Better employee collaboration will allow us to reduce the cost of finding the information and expertise needed to respond to customer enquiries which will in turn improve retention.

Page 10: Help, I need a new intranet! Demonstrating the why to your proposed buy

Specific objectives

Superdrug wanted to reduce the training cost of £150 per

colleague per session.

Bonmarché needed to eliminate their annual

spend of £80,000 posting printed material to stores

Page 11: Help, I need a new intranet! Demonstrating the why to your proposed buy

Define the opportunity

Step 2 - Identify The AlternativesPresent it persuasively

Craft a plan

Make a choice and assess the risk

Analyse the alternatives

Gather data

Identify the alternatives

Page 12: Help, I need a new intranet! Demonstrating the why to your proposed buy

Do nothing Sharepoint Interact Self-build Other vendors

Alternative Solutions

Page 13: Help, I need a new intranet! Demonstrating the why to your proposed buy

Define the opportunity

Step 3 - Gather dataPresent it persuasively

Craft a plan

Make a choice and assess the risk

Analyse the alternatives

Identify the alternatives

Gather data

Page 14: Help, I need a new intranet! Demonstrating the why to your proposed buy

Peeling the onion

Hard measures• Quantifiable

Soft measures• Hard to quantify (but not

unimportant!)

Page 15: Help, I need a new intranet! Demonstrating the why to your proposed buy

Soft Measures

Employee satisfaction

Employeeengagement

Knowledge sharing

Page 16: Help, I need a new intranet! Demonstrating the why to your proposed buy

Soft measures

Often critical but very hard to quantifyUse examples

If you can’t quantify, qualifyCompare to competitors

Find supporters who believe doing this will be positiveHarness FOMO – what’s the impact of doing nothing

Page 17: Help, I need a new intranet! Demonstrating the why to your proposed buy

Hard Measures

Increase employee retention

Improve compliance

Reduce search times

Page 18: Help, I need a new intranet! Demonstrating the why to your proposed buy

Time spent searching

Total

Role-Specific tasks

Communicating and collaborating internally

Searching and gathering information

Reading and answering emails

0% 1000% 2000% 3000% 4000% 5000% 6000% 7000% 8000% 9000% 10000%

The average knowledge worker spends 19% of their work week searching and gathering information.

19%

Page 19: Help, I need a new intranet! Demonstrating the why to your proposed buy

Ref Calc. Y 1 Y 2 Y 3MetricS1 200 250 300Number of employees actively using the intranet

S3(£60,000 /

2,080 work hours

a year)

£28.85 £28.85 £28.85Average hourly salary

S5 5.00% 6.00% 7.00%Estimated reduction in time spent searching

S6 40.00% 40.00% 40.00%Percentage of saved time captured by the business

StS1*S2*S3*S4*S5*S6

£44,313

-6%

£66,470

-6%

£93,058

-6%Decrease in time to search and gather information

Risk adjustment

Str £41,654

£62,481

£87,474Total (risk-adjusted)

Presenting Return on Investment

S2 8 8 8Number of hours per week searching and gathering information

S4 48 48 48Working weeks per year

Page 20: Help, I need a new intranet! Demonstrating the why to your proposed buy

Define the opportunity

Step 4 - Analyse the alternativesPresent it persuasively

Craft a plan

Make a choice and assess the risk

Identify the alternatives

Gather data

Analyse the alternatives

Page 21: Help, I need a new intranet! Demonstrating the why to your proposed buy

Step 4 - Analyse the alternatives

Matrix of functionality

Matrix of costs

The X-Factor

Show clearly and concisely what the options are

Page 22: Help, I need a new intranet! Demonstrating the why to your proposed buy

Direct costs Technology Implementation

Strategy

Design

Project management

External Training

Software

Maintenance

Hardware

Networking

Integration

Development

Page 23: Help, I need a new intranet! Demonstrating the why to your proposed buy

Indirect costsStaff resources

Internal Training

Communications

Change management

Launch activities

Internal Administrative Support Costs

Page 24: Help, I need a new intranet! Demonstrating the why to your proposed buy

Define the opportunity

Step 5 – Make and a choice and assess riskPresent it persuasively

Craft a plan

Identify the alternatives

Gather data

Analyse the alternatives

Make a choice and assess the risk

Page 25: Help, I need a new intranet! Demonstrating the why to your proposed buy

Risks Don’t forget to state them

Difficult but important

Impact vs Probability

graph

But! What if…

Page 26: Help, I need a new intranet! Demonstrating the why to your proposed buy

Two types of risk

Implementation risk

is the risk that a proposed investment may deviate from the original or expected requirements, resulting in higher costs than anticipated

Outcome risk

refers to the risk that the business or technology needs of the organisation may not be met by the investment, resulting in lower overall total benefits

Page 27: Help, I need a new intranet! Demonstrating the why to your proposed buy

High Impact

Low Impact

High ProbabilityLow Probability

x resourcing problems

x low adoption

x some departments not able toprovide content for launch

Implementation RisksOutcome Risks

Plot your risks and plan to mitigate

Page 28: Help, I need a new intranet! Demonstrating the why to your proposed buy

Define the opportunity

Step 6 – Show there’s a planPresent it persuasively

Identify the alternatives

Gather data

Analyse the alternatives

Make a choice and assess the risk

Craft a plan

Page 29: Help, I need a new intranet! Demonstrating the why to your proposed buy

Show there’s a plan

Illustrate you understand the key milestones from now until beyond launch

Understanding internal resourcing requirements

Who will be accountable?

Page 30: Help, I need a new intranet! Demonstrating the why to your proposed buy

Your Interact Experience

• Intranet delivery

• Project kick off and plan creation

• Content review

• Planning and Governance strategy

• Training

• Navigational build

• Content Build

• Homepage Build

• Engagement strategy

• Technical set-up & configuration

• Visual Design and Theme Development

• Structure and Content strategy

• Pre-launch checks

• Intranet launch

• Launch and analytics review

Your intranet launchWelcome to Interact!

Planning Implementation Build & Engage Launch

Project Phase

Page 31: Help, I need a new intranet! Demonstrating the why to your proposed buy

Your Interact Experience

• Intranet delivery

• Project kick off and plan creation

• Content review

• Planning and Governance strategy

• Training

• Navigational build

• Content Build

• Homepage Build

• Engagement strategy

• Technical set-up & configuration

• Visual Design and Theme Development

• Structure and Content strategy

• Pre-launch checks

• Intranet launch

• Launch and analytics review

Your intranet launchWelcome to Interact!

Planning Implementation Build & Engage Launch

E s s e n t i a l I n t r a n e t S t r a t e g y

Project Phase

Page 32: Help, I need a new intranet! Demonstrating the why to your proposed buy

Your Interact Experience

Welcome to Interact! Your intranet launch

Phased Approach

Ongoing Training

Regular Reviews

Board Focus

Monitor Outcomes

Page 33: Help, I need a new intranet! Demonstrating the why to your proposed buy

Craft a plan

Define the opportunity

Step 6 – Present it persuasively

Identify the alternatives

Gather data

Analyse the alternatives

Make a choice and assess the risk

Present it persuasively

Page 34: Help, I need a new intranet! Demonstrating the why to your proposed buy

Formats

Unless you’re using a formal template try to create three items

One-pager

Longform document with full details

Presentation

Page 35: Help, I need a new intranet! Demonstrating the why to your proposed buy

Celebrate your success

Page 36: Help, I need a new intranet! Demonstrating the why to your proposed buy

Intranet SeminarBusiness Case Masterclass

Returns to London

LONDON | 22 June, 2016 | FREE 

Page 37: Help, I need a new intranet! Demonstrating the why to your proposed buy

Try Interact Today

www.interact-intranet.com/try