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Help, I need a new intranet! Demonstrating the why to your proposed buy.
Improved compliance to key policies
Headcount reduction and savings resulting from automated functions
Faster onboarding and training
Reduced knowledge loss and resulting competitive threat
Improved access to internal and competitive data
Reduced time to market for promotions
Reduced email traffic
Enhanced communications and information sharing
Centrally-managed information repositories
More accurate and consistent search
Obvious benefits of a successful intranet
Customerservice
Admin
HR
Sales &Marketing
Operations
The Problems
Intranet business cases are hard
Found a solution you love but can’t gather support
Competing priorities
Build your case in seven stepsPresent it persuasively
Craft a plan
Make a choice and assess the risk
Analyse the alternatives
Gather data
Identify the alternatives
Define the opportunity
Gather supportCEO Non Exec Board
Customer Svcs
Compliance
Frontline Staff
CPOCOO CFOCIO
Head of Talent
Policy Manager
Infrastructure Mgr
Systems Architects !
Revenue? Costs?
Growth?
Tip: Use established performance metrics to communicate value and establish credibility with stakeholders
Digital engagement!
Collaboration!
Ideation!
Step 1 - Define the OpportunityPresent it persuasively
Craft a plan
Make a choice and assess the risk
Analyse the alternatives
Gather data
Identify the alternatives
Define the opportunity
High level objectives can miss the mark
Better employee collaboration
Reduce cost of doing business
Improve market competitiveness
Generic but detailed objectives
Better employee collaboration will allow us to reduce the cost of finding the information and expertise needed to respond to customer enquiries which will in turn improve retention.
Specific objectives
Superdrug wanted to reduce the training cost of £150 per
colleague per session.
Bonmarché needed to eliminate their annual
spend of £80,000 posting printed material to stores
Define the opportunity
Step 2 - Identify The AlternativesPresent it persuasively
Craft a plan
Make a choice and assess the risk
Analyse the alternatives
Gather data
Identify the alternatives
Do nothing Sharepoint Interact Self-build Other vendors
Alternative Solutions
Define the opportunity
Step 3 - Gather dataPresent it persuasively
Craft a plan
Make a choice and assess the risk
Analyse the alternatives
Identify the alternatives
Gather data
Peeling the onion
Hard measures• Quantifiable
Soft measures• Hard to quantify (but not
unimportant!)
Soft Measures
Employee satisfaction
Employeeengagement
Knowledge sharing
Soft measures
Often critical but very hard to quantifyUse examples
If you can’t quantify, qualifyCompare to competitors
Find supporters who believe doing this will be positiveHarness FOMO – what’s the impact of doing nothing
Hard Measures
Increase employee retention
Improve compliance
Reduce search times
Time spent searching
Total
Role-Specific tasks
Communicating and collaborating internally
Searching and gathering information
Reading and answering emails
0% 1000% 2000% 3000% 4000% 5000% 6000% 7000% 8000% 9000% 10000%
The average knowledge worker spends 19% of their work week searching and gathering information.
19%
Ref Calc. Y 1 Y 2 Y 3MetricS1 200 250 300Number of employees actively using the intranet
S3(£60,000 /
2,080 work hours
a year)
£28.85 £28.85 £28.85Average hourly salary
S5 5.00% 6.00% 7.00%Estimated reduction in time spent searching
S6 40.00% 40.00% 40.00%Percentage of saved time captured by the business
StS1*S2*S3*S4*S5*S6
£44,313
-6%
£66,470
-6%
£93,058
-6%Decrease in time to search and gather information
Risk adjustment
Str £41,654
£62,481
£87,474Total (risk-adjusted)
Presenting Return on Investment
S2 8 8 8Number of hours per week searching and gathering information
S4 48 48 48Working weeks per year
Define the opportunity
Step 4 - Analyse the alternativesPresent it persuasively
Craft a plan
Make a choice and assess the risk
Identify the alternatives
Gather data
Analyse the alternatives
Step 4 - Analyse the alternatives
Matrix of functionality
Matrix of costs
The X-Factor
Show clearly and concisely what the options are
Direct costs Technology Implementation
Strategy
Design
Project management
External Training
Software
Maintenance
Hardware
Networking
Integration
Development
Indirect costsStaff resources
Internal Training
Communications
Change management
Launch activities
Internal Administrative Support Costs
Define the opportunity
Step 5 – Make and a choice and assess riskPresent it persuasively
Craft a plan
Identify the alternatives
Gather data
Analyse the alternatives
Make a choice and assess the risk
Risks Don’t forget to state them
Difficult but important
Impact vs Probability
graph
But! What if…
Two types of risk
Implementation risk
is the risk that a proposed investment may deviate from the original or expected requirements, resulting in higher costs than anticipated
Outcome risk
refers to the risk that the business or technology needs of the organisation may not be met by the investment, resulting in lower overall total benefits
High Impact
Low Impact
High ProbabilityLow Probability
x resourcing problems
x low adoption
x some departments not able toprovide content for launch
Implementation RisksOutcome Risks
Plot your risks and plan to mitigate
Define the opportunity
Step 6 – Show there’s a planPresent it persuasively
Identify the alternatives
Gather data
Analyse the alternatives
Make a choice and assess the risk
Craft a plan
Show there’s a plan
Illustrate you understand the key milestones from now until beyond launch
Understanding internal resourcing requirements
Who will be accountable?
Your Interact Experience
• Intranet delivery
• Project kick off and plan creation
• Content review
• Planning and Governance strategy
• Training
• Navigational build
• Content Build
• Homepage Build
• Engagement strategy
• Technical set-up & configuration
• Visual Design and Theme Development
• Structure and Content strategy
• Pre-launch checks
• Intranet launch
• Launch and analytics review
Your intranet launchWelcome to Interact!
Planning Implementation Build & Engage Launch
Project Phase
Your Interact Experience
• Intranet delivery
• Project kick off and plan creation
• Content review
• Planning and Governance strategy
• Training
• Navigational build
• Content Build
• Homepage Build
• Engagement strategy
• Technical set-up & configuration
• Visual Design and Theme Development
• Structure and Content strategy
• Pre-launch checks
• Intranet launch
• Launch and analytics review
Your intranet launchWelcome to Interact!
Planning Implementation Build & Engage Launch
E s s e n t i a l I n t r a n e t S t r a t e g y
Project Phase
Your Interact Experience
Welcome to Interact! Your intranet launch
Phased Approach
Ongoing Training
Regular Reviews
Board Focus
Monitor Outcomes
Craft a plan
Define the opportunity
Step 6 – Present it persuasively
Identify the alternatives
Gather data
Analyse the alternatives
Make a choice and assess the risk
Present it persuasively
Formats
Unless you’re using a formal template try to create three items
One-pager
Longform document with full details
Presentation
Celebrate your success
Intranet SeminarBusiness Case Masterclass
Returns to London
LONDON | 22 June, 2016 | FREE
Try Interact Today
www.interact-intranet.com/try