18
Bridging Alerting and Remediation for Even Faster Service Restoration starting in

IT Alerting + Ayehu: Bridging Alerting and Remediation For Even Faster Service Restoration

Embed Size (px)

Citation preview

Bridging Alerting and Remediation for Even Faster Service Restoration

starting in

1

Guy NadiviDirector, Business Development

Peter LeeDirector, Professional Services

Todays Webinar is Presented by:Vincent Geffray Senior Director of Product MarketingManager

2

What Happens When Things Go Wrong With IT ? Frustrated UsersEmployee Productivity Revenue LossBad publicity, Brand DamageCustomer/user frustration

3

Whats The Cost of IT Downtime to Your Business?

Ponemon Institute study shows that the average cost of downtime is $8,900 per minuteWhich is more than$500,000 per hour

When IT issues strike, your teams need to restore services as quickly as possible.

5

Basic Incident Life CycleThis can take hours.

Resolving Incidents Even Faster

+Bridging IT Alerting and IT Process Automation for even faster incident Resolution

How IT Alerting Helps?

IT Incident Response TeamStakeholders

Frustrated Impacted Customers

Targeted call/notificationMulti-modal notifications Rules-based escalation On-call scheduling 1-click conferencingSecure messaging Auditing & reportingSelf-service scheduling

8

Why Do IT Organizations Use IT Alerting ?

Time to engage your IT experts by 75% MTTR by 30% Inbound call volumes by 70% Alert fatigue TCO IT costs

ITalerting.comEnterprise-Grade IT Alerting, All-Inclusive

Everbridge is leveraging its very widely used and proven critical communications platform to enable you to shorten the time to respond to critical assets at a lower cost than most alternativesautomated, multi-modal notifications rules-based escalation 1-click conferencing on-call scheduling secure messaging auditing & reporting

How Can Automating Remediation Help?

11

Why are IT Organizations Automating Remediation?

People dont scale very well

12

Automated Remediation Flow Illustrated

Alert

Open

Take ActionAutomated RemediationNotification (#1)Notification (#2)Contact

UpdateCloseClose

13

What Else Can eyeShare + IT Alerting Do?Application / Service / Process / Server RestartsLow Disk Space RemediationSecurity Breaches

Automated

Remediation

14

Integrating with Your Infrastructure

15

Live Demo!

NOTE:To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image.

16

Questions?

NOTE:To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image.

17

Thank You!

Guy Nadivi & Peter [email protected]

Vincent Geffray [email protected] www.italerting.com

NOTE:To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image.

18