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Kickass Web Management Tools
gvsu.edu/webteam/kickass
Hello!I am Dave Poortvliet
@DavePoortvliet
25,000 Students
1,600 Faculty
1,600 Staff
500 Dept. Web Sites
110,000 web pages
9 member centralized web team
Team Communication“Did you get my voicemail about the
email that I called you about earlier?”
TeamGantt
Site Decisions“Dave, how will the new CMS reduce
the time I spend updating our site?
“You haven't updated your site since 2007,
so it will not save you any time”
Google Analytics
Segments
Audience > Mobile > OverviewBehavior > Site Content > Content Drilldown
Audience > Mobile > OverviewAudience > User Flow
Audience > Mobile > Overview
Heat Mapping
Site Search Logs
Survey Monkey
Usability Testing
Other ToolsygolonhceT ecarbmE
“oops, my transparency is backwards”
Aqua Data Studio
Responsive Web Design Tester
Javascript Console⌥ ⌘ J
Meeting Checklist
✖ What’s the purpose?
✖ Do you really need to meet?
✖ What is the agenda?
✖ What’s your role?
✖ Come prepared.
Meeting Checklist Summary
E-mail“I’m just calling to let you know
I will be sending you an email”
FiltersThe “RG” Folder
Expectations
NRNno reply needed
Canned MessagesThanks so much for your email, [name]. Can you
please give me a little more context on the
situation here, and send over [the information
about or data necessary to answer]? Once you send
that over, I’ll be able to respond.
Credit: Alexandra Franzen
What’s the Context?
Not my job
Pointless Project
Overwhelmed
The Non Request
The Laundry List
Thanks so much for your email, [name].
There’s a lot to think about here. In the
interest of getting back to you promptly,
could you help me understand exactly what
you’d like me to assist with?
GMail Labs > Undo Send
GMail Settings > General > Stars
Customer Service“I faxed you a copy of the changes
we need for the website”
SiteImprove
Feedback Buttons
The Phone
POP QUIZ
“Dave, I can’t log in to that one site.”
“Dave, I can’t log in to that one site.”
phone
“Dave, what is the status of the events feed for /housing?”
“Dave, what is the status of the events feed for /housing?”
“Dave, how do I get a .fp7 file off my Jaz Drive?”
“Dave, how do I get a .fp7 file off my Jaz Drive?”
no follow up
My Feet
What WorkedSLACK
TeamGanttGoogle Docs
ZebraGoogle Analytics
HeatmapsSurvey Monkey
Usability TestingVirtualBox
SiteImproveSkitch & Jing
UserVoice
SummaryWhat Didn’tIRC, AIM, BasecampExcelMS OfficeLighthouseServer LogsGA In-Page AnalyticsWeb Formsplug-in required toolsLots o’ machinesRelying on clientDroplr, Snagit, CapturFeedback Button
Thank you!@DavePoortvliet
