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Measure What Matters
An experience report by Munish Malik
Project Manager & Agile Coach Crest, Pune
“He uses statistics as a drunken man uses lamp posts:���
for support rather than for illumination.” ���
Andrew Lang
“Most murders are committed by someone who is known to the victim. In
fact, you are most likely to be murdered by a member of your own family on
Christmas day.”
Mark Haddon The Curious Incident Of The Dog In The Night Time
I STORY POINTS Do you simply love to work with esImates, velociIes & burn-‐up or
burn-‐down charts?
“Your estimates never hold true!”
Project completed on time, budget & scope.
Estimates were correct.
But failed when went live to the market.
Are we measuring what really maLers?
Estimates v/S #NoEstimates
Don’t make promises here
Make them down here once you’ve had a chance to firm things up
Done
ConstrucIon
ElaboraIon
IncepIon
Time à
EsIm
aIon
v/S variability
1.25x
2x
4x
0.8x
0.5x
0.25x
Cone of uncertainty*
*The Cone of Uncertainty as described by Steve McConnel. Agilenutshell.com
What can we do? Let us see some samples to
get an idea.
SAMPLE 1
• Working with goals for a development project • Measure how the user goals or business goals are ge\ng
met
Goal 1 e.g. Make Search results more relevant
Epic 1 Epic 2 Epic 3 Epic 4
Story 2
Story 1
Story 3
Story 4
Story …
Story …
Story …
Story … Story
…
Story …
Story …
Story …
Goal 2 e.g. Improve UX for
Free Users
Story …
Working with goals
Measuring goals
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Business Continuity
Optimize Search
Improve site's visual design
Optimize Data Architecture
Get Feedback (Analytics)
Improve UX for Free Users
Completed Pending
SAMPLE 2
For a development project: create (monthly) dashboards to track goals or features.
Homepage
Search
SEO
Technical
Story 2 …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Total Planned Aggressive Goal
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
New Scope
Story …
Story …
Story …
W1 W2 W3 W4
4 4 2 2
Weeks
Dev Pairs Availability 0 2 4 6 8 10
Planned v/S Actual
Actual
Planned
Completed In-‐progress Not picked up
QA
QA
Dev
Blocked
Developer Capacity
Focus is how goals or features are ge\ng completed
(Monthly) Dashboards to see progress on user/ business goals or features
SAMPLE 3
• For a development project: Create (monthly) dashboards to track goals or features along with dependencies
• The project has heavy dependencies on data delivery & UXD • Features or goals get blocked if the data/ UX design is not
available on Ime
Homepage
Search
SEO
Technical
Story …
Story …
Story …
Story …
Data Story …
UXD Story …
Tracking Dependencies
Features or Goals
New Scope Story … Tracking New Scope
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Story …
Completed In-‐progress Not picked up Blocked
(Monthly) Dashboards to see progress on goals or features w/ Dependencies
SAMPLE 4
For a support/ maintenance project: • The team is spending Ime on different categories of defects • Need to idenIfy where the team is spending (or wasIng) most
Ime
Nature of work done: by a support/ maintenance project
10 5 8 5
17 23
21
16
8 10 10
9
9
18
29
35
0
10
20
30
40
50
60
70
80
It. 1 It. 2 It. 3 It. 4
Defects
Code Defects Data Defects
ConfiguraIon Defects Defects Answered to other teams (No Fix Reqd.)
SAMPLE 5
For a support/ maintenance project: • Team supporIng various applicaIons. • Each app having its own product manager • Every product manager wants his/her defects to get addressed first,
hence defects being given a higher priority (cosmeIcally) • P1 defect = S*** has hit the fan. SIll P1 stays open for 3+ months.
Then is it really a P1?
For a support/ maintenance project: Aging report of defects
0 0 1 3
5 6
10
11 6 4
6 1
4
3
5
5
0
5
10
15
20
25
More than 1 Year 6 Months to 1 Year 3-‐6 Months Less than 3 Months
Num
ber o
f Defects
P1 P2 P3 P4
To sum up
• Think out of the box to measure the progress of your project
• Make sure you measure what really maLers • IdenIfy what are your project KPIs / success factors and measure those
• Measurements have the power to moIvate people to perform as per what they represent
• Don’t make your staIsIcs work like bikinis
Will you slow down if you see this?
(EffecIve?) Speed (visual) control being used in Canada
Thank you Munish Malik Project Manager & Agile Coach. Crest, Pune [email protected] [email protected] hLp://www.slideshare.net/munishm
