The real cost of it franken monitoring

The real cost of IT Franken-monitoring

Our Presenters

Julie Craig

Research Director

Enterprise Management Associates

Kalyan Ramanathan

VP Product Marketing

AppDynamics

Agenda

• Overview of APM Survey Conducted on Behalf of

AppDynamics by EMA

• Enterprise management tools overview

• Issues and gaps identified by respondents

• Preferences and must haves for APM tools

• Summary and wrap-up

© 2015 Enterprise Management Associates, Inc.Slide

3

Frank N. App: APM “Man of the Year”

• FrankenApps

• Applications spanning multiple execution

environments, including at least one that is in the

public Cloud

• “Cobbled together from bits and pieces of on-premise

and off-premise hardware and software”

• Integrated

• Network dependent

Slide 4© 2015 Enterprise Management Associates, Inc.

• Bottom line: High risk of poor performance

Approximately 2/3 NA, 1/3 EMEA


In which region is your corporate headquarters located?

North America

Europe-Middle East-Africa (EMEA)

Other

67%

30%

3%

Most respondents at the executive level, but healthy percentage of middle managers and line staff as well


Which best describes your role in the org?

Executive

Mid Manager

Line Staff

46%

24%

30%

Midsized companies in the majority


How many employees are in your company worldwide?

Less than 1,000 employees

1,000 - 9,999 employees

10K or more employees

20%

55%

25%

Only 30% of respondents have application management-specific tools in place


What is the primary way your IT org is currently monitoring/managing enterprise applications?

An Application Management Platform

Big Operational Data correlation/analytics products that consolidate metrics from multiple sources

Network-focused Real User Monitoring (RUM): Monitors applications from network perspective

A single, consolidated Application and Infrastructure Monitoring/Management solution

Web Browser monitoring: User experience monitored/measured at the web browser

Mainly with silo tools

Homegrown monitoring tools: Scripts, etc., developed in house

Endpoint instrumentation: Agent on the endpoint delivers info on end user experience

19%

16%

15%

13%

11%

10%

7%

6%

Most companies have between 6 and 25 monitoring/management tools, but # varies widely


Considering the tools used by IT specialist teams, developers, and application support personnel, how many commercial enterprise monitoring/mgmt products

would you estimate your IT org owns?

2-5

6-10

11-25

26-40

41-50

50-75

76-100

More than 100

13%

21%

22%

15%

9%

6%

3%

10%

44% of companies are using 50% or less of the tools they have purchased


Considering the commercial enterprise monitoring/mgmt products owned by your company, what percentage is currently in active use versus shelved or retired?

0-10%

11-20%

21-30%

31-40%

41-50%

51-60%

61-70%

71-80%

81-90%

91-100%

2%

6%

9%

13%

14%

11%

11%

16%

11%

8%

Agenda


AppDynamics by EMA






11

Application issues “detected by monitoring center” only 27% of the time


Thinking about your company's enterprise applications, how does IT most often find out about performance- or availability-related problems?

Detected by monitoring center

Calls from users

Notification from domain-specific management products, i.e., network, database, etc.

Notification from application management products

Notification from transaction management products

Notification from Service Level Management products

Twitter or other social media reflecting experiences of ex-ternal customers

27%

25%

20%

13%

9%

6%

0%

“Calls from users” 25% when aggregated. But when analyzed by role, the higher you go, the smaller the number.


Thinking about your company's enterprise applications, how does IT most often find out about performance- or availability-related problems?

Execs

Middle managers

Line staff

20%

25%

34%

Elapsed MTTR most often 3+ to 6 hours


If an application-related problem is escalated beyond Level 1 support, what is the average length of time (elapsed time) it takes to determine the root cause?

1 hour or less

1+ to 3 hours

3+ up to 6 hours

6+ up to 10 hours

10 up to 24 hours

24 hours up to 1 week

6%

30%

32%

16%

11%

6%

Most respondents say root cause diagnosis requires 3 – 4 people


If an application-related problem is escalated beyond Level 1 support, how many people, on average, are involved in diagnosing the root cause?

1

2

3-4

5-6

7-8

9-10

11-12

13-15

16-20

More than 20

2%

12%

29%

19%

11%

13%

6%

1%

3%

4%

“People hours” generally reported by execs as higher than those reported by line staff


For those problems which are beyond Level 1 support, what is the average number of total "people hours" required to evaluate, diagnose, and fix the problem from start (problem

escalation) to finish (problem resolution) for each application?

1 hour

2-4 hours

5-7 hours

8-10 hours

11-12 hours

13- 15 hours

16-20 hours

More than 20 hours

3%

20%

22%

20%

13%

10%

4%

8%

Agenda


AppDynamics by EMA






17

Flexible deployment options– SaaS, on-premise, and/or hybrid– “Critical” or “Important” to 70+%


In making APM product -related purchasing decisions, how important are flexible deployment options (supporting SaaS, On-premise, and/or Hybrid deployments,

for example)?

Critical - would not purchase if not available

Important - would consider purchase but lack of options would be a detriment to product selection

Nice to have, but not essential

Multiple options not at all important - we're fine with SaaS-based option

Multiple options not at all important - we're fine with on-premise option

14%

59%

19%

5%

3%

Ability to monitor public cloud important as well, of interest to clients using IaaS


In making tools-related purchasing decisions, how important is it to be able to deploy an agent to instrument public cloud IaaS instances?

Critical - would not purchase if not available

Important - Would consider purchase but inability to in-strument IaaS would be a detriment to product selection

Nice to have, but not essential

Not at all important - we have no need for IaaS instrumentation

12%

59%

25%

4%

Sample Size = 302

Tools need to support cross-functional, team-based approach to app support


Does your company utilize a team-based approach, leveraging specialists with cross-functional development and ops skills to address application-related

issues?

Yes

No

90%

10%

“Unified Monitoring” #1 “most important” feature


If your company were to purchase an Application Performance Mgmt (APM) product today, which features would be most important to you?

Integrated monitoring platform consolidating application and infrastruc-ture monitoring in one solution

Cloud-readiness: features necessary to monitor/manage app com-ponents hosted in public cloud

Support for trending and reporting

Visibility to end user experience, i.e. performance/availability at the endpoint

Visibility to interactions between components in multi-tier topologies (i.e. "who is talking to whom")

Transaction tracing providing complete insight into transaction paths and dependencies

Auto-generated topology map of applications and dependencies which updates when changes occur

Role-based dashboards supporting multiple stakeholders (i.e. DBAs, DevOps, Application Support)

33%

29%

28%

28%

27%

25%

24%

23%

Five Key Takeaways

1. “FrankenApps” are widely deployed and difficult to manage

2. “Franken-monitoring” isn’t the answer

3. Companies have made significant investments in tools acquisitions, yet too many tools become “shelfware”

4. Silo tools are still important for diagnosing silo-related issues

5. However a unified application monitoring platform can be a great option for overall support of modern, complex applications


Copyright © 2015 AppDynamics. All rights reserved. 23

Application complexity is exploding

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Flight Status

Search Flight

Purchase

Mobile

SOA

NOSQLBig Data

Cloud

Agile

Web


Today’s Monitoring: Many Silo-ed Tools

Mobile/Web App Middle-ware

Database Server Network Storage

Ch

eck

ou

t Tr

an

sact

ion

??

“Network 97%”“Slow SQL query”“JVM perf issues”“Checkout is slow”


AppDynamics Unified MonitoringOne Solution : One UI, One Data Platform, One Install

Industry-first, application-centric Unified Monitoring platform


Auto-discover, auto-baseline of business transactions


Role-relevant and collaborative situational awareness

Application Support TeamBrowser or Mobile Team

DBA Server Team

The Virtual War Room


ONE unified platform

• ONE UI• ONE data

platform• ONE install


Simple to use with flexible deployment options

Intuitive UI Flexible Deployment

Deploy within minutes with <2% Overhead

Delivers exceptional time to value

SaaS On-premise Hybrid


Benefits of Unified Monitoring

EXCEPTIONAL END-USER EXPERIENCE

FASTER PROBLEM IDENTIFICATION/RESOLUTIO

N

LOWERED TOTAL COST OF OWNERSHIP

IMPROVED PRODUCTIVITY

$


Summary

• Application complexity is exploding

• AppDynamics Unified Monitoring provides end to end application monitoring

• Business Transaction context

• Try it today at www.appdynamics.com

Copyright © 2014 AppDynamics. All rights reserved.32

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The real cost of it franken monitoring