Unilever: Driving Integration Speed and Agility
#connect16
Nils FernandoCustomer Success Director
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Technology alone will not deliver transformationThe right
operating model and organizational principles are criticalTwo
common patterns for successful transformation#
Balanced ApproachCenter for Enablement
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MuleSoft Catalyst: Enabling transformation#
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DRIVING INTEGRATION SPEED AND AGILITY AT UNILEVER
FRANK BRANDESMuleSoft CONNECT, San Francisco, 24th MAY
2016Director Global Enterprise Business Integration
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FRANK BRANDES
Senior Director at Unilever
Held various functional and technical leadership roles over the
last 22 years.
Led multi-cultural global teams and spent many years working and
living abroad, delivered complex Enterprise change programmes.
In current role, accountable for all Integration activities
worldwide and establishing the Adaptive Integration capability and
bi-modal Integration framework
Led Global Gartner Special Interest Group for Integration in
2014
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UNILEVER ISA GLOBAL COMPANY
2015 turnover = 53.3 Billion Euros2 Billion consumers across 190
countries use a Unilever product on any day400 Brands - 13 with
sales of more than 1 Billion a year one of the worlds leading
suppliers of Fast Moving Consumer Goods
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OUR VISIONTO DOUBLE THE SIZE OF OUR BUSINESS, WHILST REDUCINGOUR
ENVIRONMENTAL FOOTPRINT AND INCREASING OUR POSITIVE SOCIAL
IMPACT
POSITIVE SOCIAL IMPACTDOUBLE THE BUSINESS
REDUCE ENVIRONMENTAL FOOTPRINT
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ENTERPRISE BUSINESS INTEGRATION (EBI)Global EBI CoE established
in 2012
Defining Integration standards and policiesEnd to end
Integration Solution Design & DeliveryOwning and managing the
global middleware landscape and technologies
Going beyond a traditional technical ICC:The CoE structure is
aligned to core business process areas, with functional expertise
enabled by Integration
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COST EFFICIENCY
RESILIENCE
SEAMLESSBUSINESSINTEGRATION
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COE SUCCESSES
12,000Interfacesdeployed
1,600end points
1.6mTransactionsPer day
SOLUTION CONVERGENCE 70%+OF INTEGRATION LEGACY DECOMMISSIONED
95%>99.96%INTEGRATION UPTIME
STANDARD SOA INTEGRATION MODEL DEPLOYED170
WAREHOUSES25%DEVELOPMENTCOSTREDUCTION
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CHANGE PROCESSTHE AGILE CHALLENGE
IT CulturePeopleProcessTechnology
How do we go faster, without compromising stability?What level
of governance is just right?How do we decentralize and provide
autonomy?
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IT STRATEGYPutting Platforms at the heart of ITBusiness
EngagementPlatform
Core Technology Integration is everywhere!
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THE OPPORTUNITIES#
E-commerce is a major growth opportunity
Refocus the Digital Marketing agenda around the Consumer A
consistent view on our brands across all channels Listening to our
consumers through social media etc. Engaging people in building our
brands
Leverage IOT technologiesIntegration is the key enabler of the
Digital Ecosystem
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THE APPROACH
Addressing the challenge at its heart:
Capturing senior stakeholders requirements and concerns
(Mulesoft catalyst)Establish the Adaptive Integration
CapabilityAgile approachDevOpsBest shoreEvangelizeCentre for
Enablement (C4E)Define and implement Bi-Modal IT framework
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Architecture DeliverableArchitecture DeliverableCENTRE FOR
ENABLEMENT (C4E)#Architecture DeliverableArchitecture
DeliverableDeliverablesDESIGN DOC ADESIGN DOC
BARCHITECTPOLICYSTANDARDSCODE
Content Framework
Exchange
ECOSYSTEM
PARTNERS
DEVELOPERS
ANYONE
BUSINESS
Create
Store
Publish
Discover
CollaborateTEMPLATESBUILDING BLOCKSPATTERNS
CODEOnlineDocOtherGitrepo
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API-LED CONNECTIVITYILLUSTRATIVE
ASSETSRESTRATINGS
RESTPRODUCTWeb Content Management
CountriesProductsCategoriesAPI
RESTCRMNewsletter Signups CSVConsumer ContactProductDataRatings
& Reviews Widget
RESTConsumer InformationAPIRESTBRAND.COM
API
AssetsProductsAssets
API
API
API
RESTMaster DataEXPERIENCEPROCESSSYSTEMMaster Data
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END TO END INTEGRATION SOLUTIONS ARE ACROSS MULTIPLE
TECHNOLOGIES, DELIVERY MODES AND OWNERSHIPTHE HYBRID
CHALLENGEAGILITY & DE-CENTRALISATION
ON-PREMISE TECHNOLOGIES
TRADITIONAL MODE-1CLOUD TECHNOLOGIES
AGILEMODE-2
HYBRID SOLUTIONS AND OWNERSHIP
AUTONOMY
CENTRALLY MANAGEDGOVERNANCE
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KEY LEARNINGSStart small to deliver business value as soon as
possible
Build the capability using agile principles with an MVP /
Startup mentality
Evangelize and gain support through thought leaders at all
levels
Apply a Change Management, step by step approach
Use new terminology in a consistent way (DevOps. C4E etc.)
Ensure you take people with you on your journey
Be mindful of the end to end picture Hybrid Solutions
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MAKESUSTAINABLELIVINGCOMMONPLACE
THERES NEVER BEEN A BETTER TIME TO CREATEA BRIGHTER FUTURE
Thank you !
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