Andy Longshaw (Advanced Legal) Chris Cooper-Bland (Endava)

Nick Rozanski (Barclays Investment Bank)

SPA2014  01st    –  04th  July  2014    

When  Will  We  Ever  Learn?  

}  Think tank with objectives and outputs }  Blog and pre-reading straw poll

}  2 (sets of) groups

◦  Reflectors who have prior experience at addressing this issue or who have done the pre-reading

◦  Explorers have an interest but no background or research

00:00  –  00:10   Introductions, session objectives and Learning Organizations  

00:10  –  00:30   Collaboration 1 00:30  –  00:40   Measuring, learning, techniques and tactics 00:40  –  01:10   Collaboration 2 01:10  –  01:15   Wrap up

Learning is not part of the day-to-day work done in many organisations.

Where learning is done…

…it tends to be done in batches

disconnected from the work (e.g. going on training courses,

tranches of research, etc.)…

…or sporadically, largely driven by individuals who have a specific desire to learn

}  Does it have to be that way?

}  What are the blockers and enablers? }  How do we measure knowledge and learning? }  What techniques and tactics can we adopt?

}  The right atmosphere ◦  Blame culture or supportive?

© Scott Adams and United Media

}  Organizational and team learning ◦  Lesson learned reviews are often cathartic, but are

the lessons learned? ◦  Do retrospectives actually lead to new

understanding? }  Individual learning ◦  Use up the training budget ◦  Pick something that looks good on my CV

Stanford Review http://www.ssireview.org/articles/entry/the_challenge_of_organizational_learning

}  Google – ring fenced time for own projects }  Microsoft – knowledge sharing }  Toyota – Lean improvements }  Many others ◦  http://www.clomedia.com/articles/

what_are_learning_organizations_and_what_do_they_really_do

}  Do you believe that you work in a learning organization? ◦  If not, then why is it not one? ◦  If so, then what does it do to make it that way?

}  Does it depend on context? ◦  Would a small company spend £5k p/a on learning for

an employee? Or would a large one? }  What would you advise if you could make

yourself heard in an organization?

}  In groups and present back

}  Taxonomies ◦  Have you

used them? ◦  Do they work

for you?

}  What skills and techniques do youcurrently know?

}  What ones do youbelieve you need to be able to apply?

}  Example: Create a radar

}  Now you know what you need, what do you do…

}  Many theories on this, unproven, but useful }  We all use a mix, different styles for

different things

}  Training courses ◦  ILT ◦  CBT

}  Books }  Online conference sessions }  Blogs }  Dojos

}  Katas }  Workshops

}  Measurement ◦  How do you measure what you currently know or

what you have learned? }  Filling the gaps ◦  How do you determine what you need to know?

}  Techniques and tactics for learning ◦  What have you tried that worked or doesn’t work? ◦  How much depends on context of org or people?

}  In groups and present back ◦  We will build a matrix

What tools have you used?

}  Thoughts round the room }  We will write up on conference wiki