11 Tips to reduce Service Desk Agent stress

1. Recognize that stress could be an issue.

2. Find the internal owner of the issue.

3. Look to existing employee measurements for evidence of stress.

4. Look for obvious & less obvious signs of stress.

5. Different people handle stress differently..

6. Conduct anonymous, additional service desk agent surveys.

7. Conduct formal exit interviews.

8. All issues are not people-related.

9. Do not assume that you know the root cause of employee issues.

10. Act on the survey.

11. Realize that this isn’t a one-time thing.

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