Contact Info

Hard Drive Info

Please fill in as many details as possible.

*After submitting the form, you will be presented withpacking and shipping instructions

First Name *

Last Name *

E-mail *

Primary PhoneNumber *

-Are a Co de Pho ne Numbe r

Secondary PhoneNumber

-Are a Co de Pho ne Numbe r

Shipping Address *

City *

State / Province *

Postal / Zip Code *

Country *

Who is the owner of the hard drive? *

I am the owner of the drive The drive belongs to my client or customer

Hard drivemanufacturer: *

Hard drive model: *

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Help me find my model number

Physical Size * 2.5 inch / Laptop or Portable External Drive 3.5 inch / Desktop Computer or Full Size External Drive Don't Know

Interface/connection *

SATA ATA / IDE USB Don't Know

Hard Drive Firmware Version

Hard driveʼs serial number (if unsure, write "Don't Know"): *

Operating System *

Windows / PC Mac Mac & PC (FAT32) Linux Don't Know

List the most important file(s) needing to be recovered: *

What data do you want us to recover? *

Just USER files like Documents, Photos, Music, Videos, etc(most typical scenario for INTERNAL hard drives: no Systemfiles or Programs/Applications will be recovered)

USER files and Programs/Applications(Programs/Applications will likely need to be reinstalled evenif recovered - this option may add an extra day to therecovery process)

All files on the hard drive (most typical scenario forEXTERNAL hard drives - this option may add 1-4 extra days tothe recovery process)

How was the data lost (i.e., drive dropped, deleted files, etc)?

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Transfer Drive Info

If you choose to "provide" a transfer drive: itmust be a SATA or External hard drive ofequal or greater size than the bad drive. Itmay not be a NAS drive. You must includeyour transfer drive (including AC adapter)when sending the bad drive. You may NOTsend a transfer drive after we receive yourbad drive. If you don't include your transferdrive with your bad drive, you must buy onefrom us.

Conditional Rates

Describe previous data recovery attempts (if any):

Will you "provide" or "buy" a new drive to move the recovereddata to? *

I will provide a transfer drive I will buy a transfer drive from $300 Data Recovery if

recovery is successful

If you will "provide" the transfer drive, what is themake/model?

If you will "buy" a drive from us, please select your desireddrive.

Select any that apply (these are rare cases, less than 10% ofthe drives we receive). If you are not sure, we will let youknow if there are any applicable extra fees before we startworking on your drive.

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Priority Service (Rush Rate)

We offer Priority Service for customers whoneed the FASTEST possible turnaround in theindustry! We start on your drive within onehour of receiving it and don't stop until it'sfinished (usually 3-24 hours depending onthe problem with the drive and amount ofdata needing to be recovered). PriorityService is $50 paid up-front (non-refundable)and $150 due upon completion (if successful,in addition to standard rates).

Please carefully read our policiesbelow. If you agree, check the boxbelow, sign your name, and entertoday's date.

My hard drive is still inside my computer (possible $75removal fee depending on computer model, non-refundable)

My hard drive is larger than 2TB ($100 extra, only ifrecovery is successful)

My drive is encrypted (i.e. File Vault or TrueCrypt) orcontains Western Digital Smartware ($100 extra, only ifrecovery is successful)

My drive is a portable external hard drive with a USB portbuilt directly into the PCB (these are mostly USB 3 WesternDigital My Passport drives; $100 extra, only if recovery issuccessful)

My drive's cover (not the external "enclosure") has beenopened ($50 up-front fee, non-refundable, put towardssuccessful recovery)

My hard drive is part of a RAID (RAIDs are charged $300per drive)

I want to recover deleted Files (i.e., formatted hard drives,OS re-installs, trashed files; $300 charged up-front, norefunds, we recover every possible file)

Priority Service I need Priority Service (we will contact you for payment

once your hard drive arrives).

• I agree to pay $300 (in addition to any conditionalrates ) per hard drive if 100% of my data isrecovered. If less than 100% is recovered, it's my choice topay for the recovered data, or pay nothing for no data. $300Data Recovery will retain a backup of my data for at least 7days after shipping back, unless stated otherwise.

• I am the rightful owner of the bad hard drive or have theowner's permission to be in possesion of their hard drive.

• Any completed recovery (successful or unsuccessful) leftunpaid for more than 14 days after completion date will becharged a $10/day storage fee. I must pay for my datarecovery within 60 days of the invoice date or my hard driveswill become the property of $300 Data Recovery.

• I authorize $300 Data Recovery to perform work on myhard drive or device. $300 Data Recovery is not responsible

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After clicking "Submit" you will bepresented with packing andshipping instructions.

for any damage resulting from servicing or attemptingrecovery of my hard drive or computer or any accessories. Iunderstand that my hard drive may be need to beopened for diagnosis or repair and my warranty maybe voided.

• I agree to all terms, conditions, and company policies, andagree to pay any expenses, fees, materials, and labor.

• I understand that if I don't provide a transfer harddrive when shipping in the bad hard drive, that I willhave to buy a transfer drive f rom $300 DataRecovery if the recovery is successful. I understandthat I may not send a transfer drive after my bad drive hasbeen received.

• I understand that some hard drives incur conditional rates .If my drive incurs under any conditional rates , I agree to paythe extra fee(s).

• You and we agree to submit any dispute arising under thisagreement, except a dispute alleging criminal violations, toarbitration in accordance with the Uniform Rules for BindingArbitration of the Business Consumer Alliance (publishedonline at www.businessconsumeralliance.org) in effect at thetime of initiation of arbitration. A volunteer arbitrator willrender a decision based upon fairness, not necessarily uponlegal principles, but it will be final and binding on both of us.Judgment on the decision may be entered in any court havingjurisdiction. You will not have to pay anything for thearbitration. This Agreement to Arbitrate affects importantlegal rights. Neither of us will be able to go to court fordisputes once we agree in advance to arbitrate. And neitherof us will be committed by the terms of this agreement toarbitrate unless this clause is initialed or unless yoursignature on this contract as a whole immediately follows thisclause. Further information about BCA arbitration may beobtained by calling the Business Consumer Alliance in Coltonat (909) 825-0490.

Do you agree to all terms and conditions? *

Yes, I have read and agree to all terms and conditionsstated above.

Customer Signature *

Today's Date *

Mo nth Day Ye ar

How did you find $300 Data Recovery?

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