5 Ways To Recession Proof Your Help Desk and get ROI (with Numara Avocent)

Avocent Confidential

IT Service Management Optimization: Recession proof your IT Operation.Top 5 ROI

Paul Sutton – ITSM Sales Manager


Avocent Corporation: AVCT

A leader in simplifying the complexity of IT management:› 85% of the Fortune 1000 rely on Avocent› IDC study; “Avocent saves over $23,000 per 100 users, per year “› Gartner; “Avocent is a MQ leader with complete lifecycle management”› HP, IBM, Lenovo … embed our solution

Revenue: ~$650M

1,850 Employees

Partner and Supplier to:› Apple, Acer, Dell, Fujitsu Siemens, HP, IBM, Intel,

Lenovo, Microsoft, NEC, Novell› 1,000+ certified partners worldwide

Avocent delivers IT operations management solutions that reduce operating costs, simplify management and increase the availability of critical IT environments 24/7 via integrated, centralized software.


The LANDesk Value

Reduce Costs

Reduce Risks

Increase Productivity


A Game………….


$25


Self-Service

$25 estimated costs for Level 1 Service Call• Using Self Service $5• Average 15-40% can be resolved via self help• Provide 365x24x7 support• Automate slow, manual, and complex tasks by

bringing together departments and existing technology - some examples:

• New Hire Requests• New Accounts / Account Changes• Software Requests


33 watts


Power Management

› Assume wattage consumption of 33 watts per day at a cost of $0.08 per day

Actual tested range is 29 to 36 wattsVariance attributed to the types of

applications and the screen brightness setting

› $29.20 per year to operate (24x7x365)


Tips:

Put machines into standby after the workday. Consider putting machines into hibernate at the

end of the work week. At a minimum, turn off displays when not in use. Can reduce power by 25% less power when the

display is turned off. With LANDesk’s offering can help save $20 per

machine. Energy companies offering rebates! Help your organization with green initiatives!


30%


Password Resets

30% of Helpdesk calls that relate to password resets.

$15-25 is the average cost to an organization in resetting end-users password manually.

By deploying an automated password / identity management system - ROI can be typically achieved in 4-6 months.

Improve security and data integrity


$800


IT Asset Management

Gartner indicated that failure to perform effective ITAM can increase the TCO by as much as $800 per system.

According to Gartner Group, companies that implement an effective, proactive IT asset management program can achieve savings of 5 – 35% of the annual IT budget.

Reduce cost of H/W & S/W maintenance / procurement contracts

Reduce cost of portable assets loss/theft Reduce the amount of time required to install,

make a move, add, or change (IMAC) .


10%


Software licensing Utilization

Software

› 10% of organizations are over licensed.› Gartner estimates that companies pay as much

as 60% more for software than necessary.

› Eliminate unused programs and their associated modules

› Remove application redundancies› Shop around and pay attention to invoices when

they arrive


Summary

1. Self-service

2. Power Management

3. Password Resets

4. IT Asset Management

5. Licensing Utilization


Thank-you……..

Technology

5 Ways To Recession Proof Your Help Desk and get ROI (with Numara Avocent)