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ITIL – V3 - blog.samuelcavalcante.comblog.samuelcavalcante.com/itil/ITIL_aula-1.pdf · ITIL – V3. ITIL ITIL não é uma Metodologia, ... ITIL Padräo aberto que ... perguntas,
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02. ITIL 2011 - ITIL Overview - netadm.it. ITIL 2011 - ITIL Overvie… · POSSIBILI PROBLEMI NELL’IMPLEMENTAZIONE DI ITIL SERVICE MANAGEMENT • Processi ... Il"framework"di"ITIL"v2
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