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World®’16
AgileCommunitiesofPractice:SetUp,Sustain,SucceedSesh Veeraraghavan:Director,AgilePractice,IHSMarkit
AMX115S
AGILEMANAGEMENT
2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.
Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.
ForInformationalPurposesOnlyTermsofthisPresentation
3 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
Abstract
Allagileorganizationsneedchampionstoevangelizethemessageofpositivechangeandtoinfluenceafavorableoutcomefortheiragiletransformationefforts.However,overaperiodoftimeevenchampionsmaywitherandlosetheirmotivationiftheydon'tseeotherstakeupthegauntlet.
So,howdoyousustainthemomentumandkeepthechampionsandtheparticipantsengagedandmotivated?HowdoyoumaintaintheagencyofthemovementanddemonstratetheROIofthetransformation?
Bycreatingmoreevangelistsandhavingthembondaroundasharedmission– that’show!Inotherwords,youneedtosetupCommunitiesofPractice(CoP).
JoinSeshadrifromIHSMarkitashewalksyouthroughthepracticalaspectsofsettingupyourown(successful)CoP. AlsolearnhowCoPscanhelpyourorganization.
*derivemaximumvaluefromyouragiletransformation
*sustaintheagilityandhelpothersembraceit
*succeedathavingyourorganizationshare,grow,learn,andevolve
SeshVeeraraghavan
IHSMarkitDirector,AgilePractice
AGILECOMMUNITIESOFPRACTICE:SETUP,SUSTAIN,SUCCEED
SESH VEERARAGHAVAN
DIRECTOR,AGILEPRACTICE
IHSMARKIT
ABOUTIHSMARKIT
5000+Industryandinformationexperts
600+insightsshareddaily
85%ofFortune500companiesserved
Theleadingsourceofinformationandinsightincriticalareasthatshapetoday'sbusinesslandscape
Unmatchedcombinationofinformation,analytics,andexpertise
Customersaroundtheworldrelyonustoaddressstrategicandoperationalchallenges
WHOWESERVE
WHOWESERVE
ABOUTSESH
Director,R&D- AgilePractice
SoftwareEngineeringbackground
HeadaglobalteamofSMs/coaches
Wedevelopandleadagileinitiatives
Wetrainandcoachteams/individuals
Animalrights,photography,non-fiction
AGENDA
DefineCoP;understanditscharacteristicswithexamples
Benefits
PracticalstepstowardsestablishingyourownCoP
CoPatIHSMarkit,successesandchallenges,nextsteps
DEFINITIONS– COMMONUNDERSTANDING
Community(noun)- com·mu·ni·ty••afeelingoffellowshipwithothers,asaresultofsharingcommonattitudes,interests,andgoals.••asimilarityoridentity.
Practice(noun)– prac·tice••theactualapplicationoruseofanidea,belief,ormethodasopposedtotheoriesaboutsuchapplicationoruse.••repeatedexerciseinorperformanceofanactivityorskillsoastoacquireormaintainproficiencyinit.
Practice(verb)••perform(anactivity)orexercise(askill)repeatedlyorregularlyinordertoimproveormaintainone'sproficiency.••carryoutorperform(aparticularactivity,method,orcustom)habituallyorregularly.
COMMUNITYOFPRACTICE
CognitiveanthropologistsLaveandWengerdefineitasagroupofpeoplewho
- shareapassionforsomethingtheydo
- learnhowtodoitbetter
- interactregularly
EXAMPLESOFCOMMUNITIESOFPRACTICE
ResearchareasbyLaveandWengerincludedstudyinglearningamong
Yucatanmidwives
TailorsinLiberia
Insuranceclaimsprocessors
Thesegroupsexhibitedcommonpatternsofsharing,learning,andgrowth
AMODERN-DAYEXAMPLEOFACOP:XEROX
Xeroxrepairmen- informalexchangeoftipsandtricks
SavingsduetotheEurekadatabase:over$100MMUSD
Eurekadatabasecreatedtokeeptrackofthesetipsandtricks
Communicationusuallydoneoverlunchandinformalmeetings
CHARACTERISTICSOFASUCCESSFULCOP
Domain(e.g.agile)
Community(e.g.ScrumMasters)
Practice(thepracticalaspect)
SO,WHYSETUPACOMMUNITYOFPRACTICE?
Share Learn Mentor
Teach Grow Enrich
BENEFITSOFCOP
Organicorganizationalgrowth
Higherproductivity
Happieremployees
Costsavings
BENEFITS,CONTD.
Sharingofkeyknowledgeandtechnologies
Unexpectedandfruitfulcollaboration
ANDTHEBENEFITSLEADTO…
Empathyandsharedemotions
Strongeremployeebonding
Smootheronboardingofnewemployees
Asafeenvironmentforlearningandgrowth
…LEADTO…CONT.
Employeeempowermentandengagement
Ownershipthroughinvolvement
Innovationthroughbroadercollectionofideas
COE VSCOP
CenterofExcellence Community ofPracticePlatformforensuringadherence/compliancetostandards andguidelines
Platform forsharingknowledge,expertise,andexperience
Adesignatedgroup definesstandardsfortheorg. Groupsofpeoplecome togethertodefinewhatworksforthem
Havethenecessaryauthoritytocreate andattimesenforcestandards
Influencewithoutauthority,organicgrowth
Aim toachieveexcellencebyapplyingthesameprinciplesandpracticesacrossteams/groups
Aim toachieveexcellencebysharing,collaborating,connecting,andlearningtogether
Mustbeabletoaffordtoputinplace Can’taffordNOTtoputonein place
HOWTOCREATEYOUROWNCOP
PracticalstepstowardscreatingagreatCommunityofPractice
STEP1– IDENTIFYTHECOP
IdentifytheCommunitythatyouwishtocreate(andforwhichthereisanactiveneed)
Examplecommunities:ScrumMasters;ProductOwners;Architects;QA;Developers
Yourrole isnotimportant:yourpassion,commitment,andsphereofinfluenceare
STEP2– IDENTIFYTHESTAKEHOLDERS
Figureoutwhothestakeholdersare(influencing;removingroadblocks)
Example:Development/QAdirectors/managers;PMOdirectorsandmanagers
Resourcesandtimearenotfree
Understandandrespectthetimecommitmentsofallinvolved
STEP3– EDUCATETHESTAKEHOLDERS
Criticalaspect– youmustbeabletodemonstratethevalueofsuchaCommunity
Beupfrontaboutwhat’sneededfromparticipantsandsponsors
Promiseyourcommitmenttotheinitiativeandspecifywhatoutcomesyouexpect
STEP4– IDENTIFYTHEMEMBERS
Canbedoneasaparallel/backgroundtaskwithStep2
Getrecommendationsfromthestakeholdersonthosewith:••solidknowledge••abilityandwillingnesstoshareandlearn
Thesewillbeyourprimarycontacts,contributors,andcheerleaders
STEP5– GETEXECUTIVESPONSOR(ES)BUY-IN
Setthescenario/laythegroundworkfortheconversationwiththeES
Setup1:1withtheES Preparewell– useminimalslides
Showpassionanddemonstrateknowledge
Explainbackgroundandpreviouscommunicationswithstakeholders
Explainthegoalsofthecommunity
Explainthepotential,andthebenefitsthatcanbegained
STEP6– CREATETHECHARTER/MANIFESTO
TheCharterdefinesyourCommunity’spurposeand
goals
Don’tbetoospecific
Leaveroomforchangesastheymayverywellhappen
Liberateyourselffromset
hierarchies/methodol
ogies
Flattenthelandscape–breakdown
silos
STEP7– SETUPTHEWEBSITE/SOCIALSITE
Sharedtemplatesarequick&easytocreateasite
Sharedplatformsmakecollaborationaloteasier
Uploadallrelevantinfo:videos,documents,etc.
Listtheexecutivesponsor’sname
Keepthecontentfreshandrelevant
Createasitelet formemberprofiles
STEP8– SOLICITMEMBERSANDGENERATEBUZZ
Getstakeholderstotalkaboutthiseffortviaemail;inmeetings;intheintranetasblogsetc.
Oncethebuzzsetsin,reachouttothemembersandsetupgroupmeetings
Explainthepurpose,charter,goals,andanyotherusefulinformation
Follow-upbysayingthey’llhearbacksoon
STEP9– INVITETHEMEMBERS
Sendoutaformalcommunicationtotheinvitees
ListthesiteURLandotherrelevantdetails
Havethemupdatethememberlistareaofthesitesothey’llbeinvolvedrightfromthestart
Encouragethemtoexploreandprovideinitialthoughtsandfeedbackonthesite
Findavolunteertomakethosechanges– thiswillentrenchtheCommunityaspectabitmore
STEP10– LAUNCHTHECOMMUNITY
Logistics
Findasuitabletime,andsetitupforanhour– nomore
Inviteshouldlistthespecifics(thisisimportantattheoutset)
Bringinanexpertfromwithinoroutsideofthecompanyforatalk
Havethememphasizethevalue/benefits/relevanceofthisinitiative
Havetheexpertspeaktotheirdirectexperienceandprovideexamplesofprevioussuccess
STEP11– SUSTAINTHECOMMUNITY
engageviainternalsocialmediaorwebsite(notemail)
viaregularlyrecordedsessions(teleconference)
uploadtherecordingsandrelatedartifacts
havememberscomeupwithideasforthebacklog
letpeoplevote(ifpossible)onthenextsession/futuresessions
createanemaildistributionlistforeasyaccesstothemembers
Howtocollaborate
STEP12– SUCCEED!
Requestfeedbackon
theCommunity
Makechangesgradually
Evaluateimpactofthe
changes
Makestakeholdersandexecsawareofsuccesses
Alwaysinvitestakeholdersandexecstoallsessions
Summariesonwhatworked,
what’snew,etc.
CURRENTCHALLENGES&NEXTSTEPS
Gettingnewmembersinterestedrightaway
Differentlevelsofmaturityandknowledgeandinterest
Gettingmanymorepeopletocontribute
Bringinginawarenessofthelatestindustrytrends
Currentchallenges:
LeveragetheESNalotmore
Createlocal“guilds”
CreatemorespecialinterestgroupsNextsteps:
FURTHERSUCCESSES
HelpedsetupandcoordinateourQAChapters
IntheprocessofhelpingsetupaCoPforProductOwners/Managers
HelpedassistinthecreationofSCMCoP
TESTIMONIALS
ProjectManager:Ilookforwardtothesemeetings;Iknowthatwhenwehadasub-teamthatresearchedandpresented,itwasgreat.Therecordingsaregreattohave.
ScrumMaster:Idon'tjustlikeit,ILOVEit!
Sr.Mgr.PD&D:Ireallylikethecommunity!Sr.Mgr.PD&D:Ithinkthisisgreat
ideatoshareknowledgeinadiscussionformtoachievebetterefficiency.
Sr.SoftwareEngg./ScrumMasterPD&D:Ilovetheideaofthecommunity!
Dir.R&D:Ifindthecommunityveryvibrant...Forthesessions,Ilikethevariety,wherewegosometimesfromopenquestionstofullpresentations
Q&A/SOURCES
• Sources:
• Wikipedia(CommunitiesofPractice/LaveandWenger)
• Images:CommonsLicensing
• Contact:
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Questions?
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