Annual Awards and Team Building Luncheon

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HDI Capital Area December 7th Meeting

Text of Annual Awards and Team Building Luncheon

  • 1. Capital AreaDecember 2012Awards and Team BuildingLuncheon

2. HDI Capital Area 2012 Sponsors 3. Welcome AttendeesAnalyst and Desktop Support Technician NomineesSean Biederman, The MITRE CorporationMichael Brown, IssueTrakChristopher Bullbear, DISAs Joint Staff Support CenterPatrick Chauteh, George Mason UniversityKamilah DubardJudith Ellifritz, Erickson LivingLuis Galvan, George Washington UniversityKesha Marcelle, Serco-NAIbrahim Mohamed, George Mason UniversityJose Angelo Rodriguez Ramilo, TCGDan Sheffer, George Washington UniversityDaniel Shirk, L-3 STRATISLori Terwilliger,Outreach Process PartnersLiem Vuong, MarriottAhmed Chowdhry, AcentiaLionel Girukwigomba, HumanTouch, LLC, FDA Customer Support ServicesRaymond Jordan, DISAs Joint Staff Support CenterJaime Pagan, DISAs Joint Staff Support CenterMarley Withrow, George Mason University 4. Special Guests Leslie Cook, Director of Membership, HDI Kerri Hanna, Membership Coordinator, HDI Tiffany Vaughn, Account Manager,Northeast & Mid-Atlantic, HDI Marie Clark, Former Northeast RegionalDirector Kirk & Rebecca Weisler Our Judges (more later) 5. The HOPE Project www.hopeprojectdc.org Raymond Bell, Founder Mission History HDI Member Support 6. Updates from HDI Corporate December 2012 7. HDI Team Certified New level of recognition for supportteams with at least 80% of staff HDI-certified Annual award includes recognition inHDI publications and a crystal award todisplay on-site Application fee of $150 (collected afterteam qualification has been verified) Register at ThinkHDI.com/HDITC Contact your account manager or theCustomer Care Center for assistance Watch for more information inupcoming mail, newsletters, and emails 8. HDI Awards Each year, HDI awards the highest honorsin the IT service and technical supportindustry These awards recognize supportprofessionals at all levels and as individuals,teams, and organizations View the different awards options andsubmit nominations online www.ThinkHDI.com/Membership/Awards 9. HDI 2013 Conference & Expo Get your license to learn at next years conference andexpo!April 1619, 2013, under the lights of Las Vegas at Mandalay Bay! Stay on the cutting edge of industry trends, gain topic-specific expertise, be inspired, and network with yourpeers Even better: As HDI members (gold and above), you save$200 on your HDI 2013 registrations!Register at www.HDIConference.com 10. HDI 2013 Conference & Expo Register by February 15, 2013, and youcould save up to $500! Early Bird Discount$200 Alumni Discount$100 Member Discount (Gold and above) $200 Save $500 11. Tell Us Your Story HDI Training Youve earned the bragging rights - shareyour story with us so we can share it withthe world. Case studies will be featured in certificationand training marketing in 2013. Contact your account manager or visitThinkHDI.com/TrainingCase. 12. Desktop Support Survey Currently collecting data for the 2013report. Take the survey by December 17 to beentered into first prize drawing for anApple iPad Mini. Share with your desktop supportcolleagues: ThinkHDI.com/DS2013Survey 13. 2012 HDI Customer Satisfaction Benchmarking Study Report Released! The 2012 HDI Customer Satisfaction Benchmarking StudyReport is one of the many benefits of HDI membership! Using the HDI Customer Satisfaction Index (CSI) Service, HDIcaptures hundreds of thousands of customer satisfactionratings from more than 300 support centers worldwide. Resultsare analyzed overall, by industry, by the type of support, by thenumber of customers, and by customer location. Get your FREE copy of the report today at: www.ThinkHDI.com/CSBenchmarking 14. Not a Member? Join Today! Become a Bronze member for just $75! This individual local chapter membership is anopportunity to connect, network, and learn in yourown backyard Learn more at www.ThinkHDI.com/Join or by calling 800.248.5667 15. Awards Program Call for Nominations Application Interviews Scoring Regional Competition Global Competition 16. Judges Earl Brake, Department of Homeland Security John Sprague, NASA Robert Stanley, Carey International Kristin Ekanger, Chemonics Paulette Foxx-Dawodu, American Federation of Teachers 17. Keynote Speaker 18. Welcome AttendeesAnalyst and Desktop Support Technician NomineesSean Biederman, The MITRE CorporationMichael Brown, IssueTrakChristopher Bullbear, DISAs Joint Staff Support CenterPatrick Chauteh, George Mason UniversityKamilah DubardJudith Ellifritz, Erickson LivingLuis Galvan, George Washington UniversityKesha Marcelle, Serco-NAIbrahim Mohamed, George Mason UniversityJose Angelo Rodriguez Ramilo, TCGDan Sheffer, George Washington UniversityDaniel Shirk, L-3 STRATISLori Terwilliger,Outreach Process PartnersLiem Vuong, MarriottAhmed Chowdhry, AcentiaLionel Girukwigomba, HumanTouch, LLC, FDA Customer Support ServicesRaymond Jordan, DISAs Joint Staff Support CenterJaime Pagan, DISAs Joint Staff Support CenterMarley Withrow, George Mason University 19. 2012 HDI Capital Area Officers & Leadership Council Lee Weekley, President Carol Fester, VP Programs Robert Stanley, VP Membership Bill Liberti, VP Communications Earl Brake, VP Finance Joan OHare, VP Special Programs & Vendor Liaison Heather Donnelly, Secretary Sandy Seroskie, President Emeritus Kristin Ekanger, Leadership Council John Sprague, Leadership Council Paulette Foxx-Dawodu, Leadership Council Jose Garcia, Leadership Council 20. Call for Officer Nominations Nominations due by January 4th President VP Communications 21. Next Meeting January 16, 2013 Chemonics 1717 H st NW Washington DC Bill Liberti will present on Partnering withCustomers Please fill out your survey for the drawing 22. HDI Capital Area 2012 Sponsors