Anzsog national conference engaging citizens msw july 2011

Engaging CitizensInformation technology and new media

Martin Stewart-Weeks

Internet Business Solutions Group, Sydney, July 2011

Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.

Internet Business Solutions Group, Sydney, July 2011

“Our processes should allow the community to provide input throughout the policy and service delivery process. Information technology can play a crucial role facilitating communication between citizens and governments.”


citizens and governments.”

Mr Terry Moran AOSecretary, Department of the Prime Minister and CabinetAddress to the Graduate School of Government, University of Sydney, May 2011Surfing the next wave of reform

Propositions

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Education Virtual Event

Propositions

Control? Resilience?


Control? Resilience?

l

ResilienceGrowth, inclusion, sustainability…

Innovation Productivity

Rapid, unpredictable change…risks and opportunities…transitions


Innovation Productivity

The art and practice of connectedness…assets, culture, capabilities

“Embracing the new instincts, cultures and capabilities of ‘connectedness’ is central to the ability of governments and the public sector to meet the new demands they confront. It is increasingly the human networks of knowledge, people and communities that will drive innovation for economic resilience, social inclusion and environmental sustainability.” The Future Course of Modern Government, IPAA, April 2011

The Big Shift in Three Waves

Infrastructure

From PUSH to PULL…

1



Infrastructure

Knowledge flows

Institutions

1

2

3

A new theory of the business



“Edge organizations are characterized

by the widespread sharing of

information and the predominance of

peer-to-peer relationships. Edge

organizations have a fundamentally

different power topology from

traditional organizations. ...

Edge organizations are, in fact,


Edge organizations are, in fact,

collaborative organizations that are

inclusive, as opposed to hierarchies

that are authoritarian and

exclusive....Edge organizations are

organizations where everyone is

empowered by information and has

the freedom to do what makes sense.”

Examples



Examples

ACT Chief Minister Katy Gallagher says she is a bit nervous, and is not sure how well it will work.

#actvcc was great! Please do so again. Appreciated some humour and there seemed to be less spin, more honesty.

#actvcc Interesting experiment - feed polluted with 2 many "is this a good idea" tweets, hiding real questions. Analysis can come afterwards! Disappointed to catch only the very end of the

#actvcc - I had lots of questions to ask. Looking forward to the next one :)


not sure how well it will work.

"I don't know whether you can summarise answers to questions in 140 characters, in fact that will probably be hard for many politicians," she said. "But it's just another way of opening up government processes and the mystery of government processes to a larger group of people."

Ms Gallagher says they may do it again if is successful.

"I'm not sure what we're going to get out of it at the end of the day. We've never done this before. I've never participated in a group Tweet session before, so it is with some nervousness," she said. "But what I'm trying to do here is show that there are different ways that the community can engage with their elected representatives.“

http://www.abc.net.au/news/2011-07-26/act-twitter-community-cabinet/2810294/?site=canberra&source=rss

#actvcc 665 tweets generated 541,305 impressions, reaching an audience of 104,686 followers according to @hashtracking




Cure Violence takes a 21st-century approach to “meeting people where they’re at” and invites the messengers to ‘communicate with the tools they’re already using like social networking utilities and SMS technology to distribute firsthand text and multimedia responses to violence in their own cities. Users can comment and connect with one another and affect change through actionable content submitted by Cure Violence partners and local and national organizations who adopt it to organize and mobilize. Cure Violence content will be accessible via web, mobile device, broadcast, public projection and exhibitions.

.



NATO’s Policy

Jam



4,000 participants10,000 logins124 countries

5 days10 streams

26 online hosts75 facilitators









βetaWorks is a website that gives ABS designers a place to showcase what they're working on, in order to gain feedback from the public and make sure what we're doing is what the public needs




http://agimo.govspace.gov.au/page/gov2register/

https://spreadsheets.google.com/spreadsheet/ccc?key=0Ah41IAK0HzSTdGZ4dkFaQ0E3VHlNRDFZQzk0NzEyQkE&authkey=CMu-9f8E&hl=en_GB#gid=0

Possibilities



Possibilities

The network knows more than we do...



more than we do...

Invitation to engage...



Dispersing power, authority and control



authority and control

Communities and networks, as well as

organisations and



organisations and institutions

Coherence, Scale, Accountability



Accountability

Ten W

ays E-governm

ent can Strengthen Dem

ocracy(Peter Shergold, A

MPlify

2011 Can eG

overnment Save D

emocracy)

1. Make government more accessible

2. Enable the public to become more participatory

3. Take wider soundings of public opinion

4. Strengthen political advocacy

5. Improve public amenity

6. Influence socially-responsible behaviour



government can Strengthen D

emocracy

2011 Can eG

overnment Save D

emocracy)

6. Influence socially-responsible behaviour

7. Empower the coproduction of service delivery

8. Hold governments to account

9. Create democratic dialogue

10. Engage the public directly in policy development


Convivial technologyCo-operation

Promotes collaboration between people and institutions

Transparency

Its origins and ownership are clear. Its workings are intelligible to nonexperts. There is no asymmetrical advantage of knowledge to some of its users

Decentralisation

Its ownership, production and control are distributed. It is not monopolised by a professional elite

Flexibility


Flexibility

It is easy for users to modify, adapt, improve or inspect its core. Individuals may freely choose to use it or give it up

Redundancy

It is not the only solution, not a monopoly, but one of several options

Efficiency

It mininises impact on ecosystems. It has a high efficiency for energy and material and is easy to reuse

Kevin Kelly, What Technology Wants, Viking, 2010 p264





Mypolice does direct, open conversations between YOU and the police. MyPolice is a neutral space where you can tell your story knowing the people who count will read it and it will make a difference


http://www.mypolice.org/

Dialogue Cafe

Lisbon Rio de Janeiro Tel AvivRamallah


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