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AppExchange: There’s an App for That in/ryanpellis @ryanellis99 Ryan Ellis Senior Director, AppExchange & Communities Product Management Discover Top Apps on the Leading Enterprise Marketplace

AppExchange: There’s an App for That

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Page 1: AppExchange: There’s an App for That

AppExchange: There’s an App for That

in/ryanpellis

@ryanellis99

Ryan EllisSenior Director, AppExchange & Communities

Product Management

Discover Top Apps on the Leading Enterprise Marketplace

Page 2: AppExchange: There’s an App for That

Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, Inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, Inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, Inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 3: AppExchange: There’s an App for That

Become a Customer CompanyConnect With Your Customers in a Whole New Way

ConnectedProducts

ConnectedCustomers

ConnectedPartners

ConnectedEmployees

Mobile

SocialCommunity

Cloud

Page 4: AppExchange: There’s an App for That

Social Mobile Big Data Community

Apps Cloud Trust

Customer Revolution

Page 5: AppExchange: There’s an App for That

Become a Customer CompanyTransform Your Business With Powerful Apps

ConnectedProducts

ConnectedCustomers

ConnectedPartners

ConnectedEmployees

Page 6: AppExchange: There’s an App for That

The World’s Leading Cloud EcosystemUnlock Productivity with Pre-Integrated Business Solutions

Innovative Selection• 1,800+ Apps

Pre-integrated & Secure• 1.8M Customer Installs

Customer Insight• 27K Customer Reviews

Page 7: AppExchange: There’s an App for That

Apps for Every Need and Every Company70% of the Fortune 100 Have Installed an App

Sales

ServiceMarketing

IT & Admin

Other

Appsby

Category

Page 8: AppExchange: There’s an App for That

Unlock Productivity Across Your Organization

Sales

Page 9: AppExchange: There’s an App for That

Unlock Productivity Across Your Organization

Sales

eSignature

Quotes & Orders Compensation Management

Page 10: AppExchange: There’s an App for That

Unlock Productivity Across Your Organization

Sales

Sale Intelligence

Analytics Order Capture & Contract Management

Page 11: AppExchange: There’s an App for That

Exemplify Amazing Customer Service

Service

Page 12: AppExchange: There’s an App for That

Exemplify Amazing Customer Service

Service

Field Service

Agent Productivity Surveys

Page 13: AppExchange: There’s an App for That

Extend Your Marketing Possibilities

Marketing

Page 14: AppExchange: There’s an App for That

Extend Your Marketing Possibilities

Marketing

Marketing Automation

Event Management Campaign Management

Page 15: AppExchange: There’s an App for That

Make Every Admin’s Life Easier

IT & Admin

IT Help Desk

Integration Clean Data

Page 16: AppExchange: There’s an App for That

Go Beyond CRM Into Finance, HR, & ERP

Other

Accounting

Human Resources Learning Management

Page 17: AppExchange: There’s an App for That

Go Beyond CRM Into Finance, HR, & ERP

Other

Project Management

Enterprise Resource Planning Document Management

Page 18: AppExchange: There’s an App for That

Hans KnipscheerDirector

Rene te PoelBusiness Process Consultant

Gerard Snippe IT Manager

Page 19: AppExchange: There’s an App for That

Connect Your Entire Organization Easily

• Founded in 1996• Marketing, sales &

logistics services• Customers include

Vodafone, Sony, Nikon• 50 back-office & 500

field employees

• Warehouse management of all “non-core collateral

• Real-time inventory management, including outside the warehouse

• Simplify work order management

• Dynamic planning process• Increased productivity

Page 20: AppExchange: There’s an App for That

Make Sales More Efficient With User-Friendly Apps

• Collects waste, treats and processes waste to produce raw materials and energy

• Operates in Germany, France, Portugal, the Czech Republic, Poland, and Hungary

• 7,300 employees

• Document creation + eSignature = mostly automated process

• 4x more efficient• Since January, 20K+ e-

contracts sent; 45% completed

• Add global business data to existing database

• Validates existing leads & accounts

• Shows duplicates

Page 21: AppExchange: There’s an App for That

Focus on Insight and Ease of Use

• Leading independent corporate finance advisor for privately owned companies

• Specialized in succession planning and business expansion

• Index of company profiles to match against projects

• Customizable search interface to filter results

• Insight from across multiple systems

• Easy to create web forms so web-to-leads come directly into Salesforce

• No coding!

Page 22: AppExchange: There’s an App for That

Ryan EllisSenior Director

Q&AHans KnipscheerDirector

Rene te PoelBusiness Process Consultant

Gerard Snippe IT Manager

Page 23: AppExchange: There’s an App for That