Avaya Aura

Building the Foundation for

Collaboration with Avaya Aura™

Agenda Foundation for Collaboration

© Avaya Inc. 2010. All rights reserved. 2

Avaya Vision

What’s New: Avaya Aura™ 6.0

Go to Market

Roadmap

Summary

Enterprise Customer Demands

3

End User

Line of Business

IT

Communicate effectively with my

device of choice

Communications that are built for me and are

available anywhere

Don’t repeat history - have it at your

fingertips

Resolve problems faster

Increase my team’s

productivity

Get closer to my customers Faster time to

market

Rapid deployment of new features and applications to meet business needs

Lower risk upgrades, implementations, and

integrations

Lower ongoing operating expenses and improved TCO

Avaya Vision Delivers for Customers: Business Collaboration -- Redefined

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 4

Changing collaboration and user experiences from document centric to people centric –

with the right tools and context for every user and process

Avaya Aura™ Enables People-Centric Business Collaboration

Traditional Communications

Users tied to network, application

and location silos

Avaya AuraTM

Session based communications allows flexible connection of users, applications

and systems enterprise-wide

Application Servers

Centralized Centralized communications communications & management& management

Leverage Leverage existing existing investmentsinvestments

Simplify Simplify connectivityconnectivity

From complex to simplified infrastructure

6

Getting There: A Customer Roadmap

7

Transform your Business Smart and contextual Collaborate across boundaries Measure, analyze, optimize

Simplification and Consolidation Reduce communication costs Consolidate collaboration tools Evolve to session management Minimize email dependency

33Speed and Efficiency

Simplify and personalize customer and user experiences

Rapidly deploy applications Affordable HD desktop video Integrate communications into

business applications22

11


Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved.

Customers Embracing the Vision


What’s New: Expanding Avaya Aura™ for People-Centric Business Collaboration

End User & Line of Business

IT

Next Gen Messaging

Lower cost, smaller footprint,

speedy installation

Presence Instant

Messaging

Across the portfolio

Unified Conferencing

Lower cost, smaller footprint,

speedy installation

Packaged Applications,

CEBP

Enhanced toolkits Application Enablement

Avaya Aura System Manager System Platform

Broader support, manageability,

reduced footprint

Avaya Aura Session Manager

Increased scale, ACE & CS1K integration

Avaya Aura Communication

Manager

Deployment options, investment

protection

Avaya Aura Session Border

Controller

Easy to buy & install security on reduced

footprint

Rich, Rich, contextual contextual

collaboration collaboration applicationsapplications

Rich, Rich, contextual contextual

collaboration collaboration applicationsapplications

Lower cost, Lower cost, deployment deployment

flexibility, SIP flexibility, SIP based agilitybased agility

Lower cost, Lower cost, deployment deployment

flexibility, SIP flexibility, SIP based agilitybased agility


What’s New: Expanding Avaya Aura™ for People-Centric Business Collaboration

Clients and Devices

Unified Communications Applications

Session Manager 6.0

SystemManager

6.0

CommunicationManager 6.0

PresenceServices 6.0 AES 6.0

Avaya Agile Communication Environment 2.2 (ACE)

Collaboration, Email, Team

Space & Social NetworkingIntegration

CS 1000 R7Data

Infrastructure

96X1 phones low end SIP options

Avaya one-X®UC Clients Video Endpoints

Avaya Aura™ Messaging

6.0

Avaya Aura™ Conferencing

6.0Video

SessionBorder

Controller6.0

Avaya Aura™ Conferencing Standard Edition 6.0


What’s new– Simplified and packaged multimedia

audio, web, video (2H10) conferencing; formerly Avaya Meeting Exchange

– Packaged Enterprise Edition 4Q10

Why does it matter? – More rapid conferencing deployments

enabling proven customer ROI

Key features – Audio bridge, web conferencing, web

portal, reservations, management and other tools all virtualized on a single server with System Platform

– 500 concurrent audio + web sessions (typically ~7,500 employees)

– Integration with Microsoft, IBM, Adobe web conferencing, plus Avaya one-X®

Avaya Aura™ Messaging 6.0


What’s new– First phase of our next-generation

messaging evolution – SIP based, multimodal, multimedia

– Targeted today for greenfield and Octel Aria base

Why does it matter? – Simplifying messaging deployment

and migration– Foundation for integrating Modular

Messaging and CallPilot in future releases (all are being sold today)

Key features – Flexible all-Linux resilient, multi-

system architecture incl. single-server – Enhanced user interfaces and built-in

text-to-speech, speech addressing, speech auto-attendant

Virtual receptionist

Avaya ACE™ Integrates Communications, Business Applications

Agile Communication Environment (ACE)Agile Communication Environment (ACE)

Communication Standard Interfaces (SIP, CTI…)Communication Standard Interfaces (SIP, CTI…)

IT Standard Interfaces (Web Services, Plug ins…)IT Standard Interfaces (Web Services, Plug ins…)

Multi-VendorMulti-Vendor

EcosystemCustomersDevConnect (4000+)Avaya ConnectAvaya ServicesAvaya R&D

EcosystemCustomersDevConnect (4000+)Avaya ConnectAvaya ServicesAvaya R&D

e.g. Event Response Manager

Business Applications Vertical Applications

e. g. Health Care

Enhanced Communications Applications

e.g. Mobile Cost Optimizer


What’s New in Avaya ACE™ 2.2

Packaged Applications Developer Toolkit

Infrastructure

Event Response Manager- Notify and orchestrate the right people onto a conference call

Message Drop & Message Blast API- Personalised message recording and delivery

Avaya AuraTM AES/CM

TR87 & SIP

Web Browser Add-in Enhancement-C2C from Pop-Up Boxes-No need for OCS

Office Add-in Enhancement-C2C from Office Smart Tags-No need for OCS

Mobile Cost Optimizer and Hot Desking Enhancements-One number CLI display-Force Optimize (MCO)

Avaya Aura™ Communication Manager Enhancements- Support for ACE Packaged Applications

Support for Microsoft Windows OS- An alternative to Linux

Audio Call Play Text Message API-Text to speech- used in ERM application



Avaya Aura™ Presence Services 6.0

What’s new– Now on System Platform or software-only

on customer-provided COTS– Completes delivery of IM across Avaya

one-X® portfolio plus IBM Sametime integration

– Why does it matter? – Delivers consistent multivendor context

to users across systems – Native Instant Messaging simplifies

adoption for Avaya base– Open standards based and IM

aggregation and federation

Key features – Federated presence and IM across

Microsoft, IBM, Avaya one-X Communicator and Agent, 96xx SIP phones

Avaya Aura™ System Platform 6.0


What’s new– Easy installation and management for

unmodified Avaya products in a virtualized environment now across the portfolio

Why does it matter? – Now the de-facto deployment method

for many Avaya software applications – Extended to large scale enterprise

configurations, messaging, conferencing, SBC and more….

Key features– Products are brought together into pre-

defined virtualized “templates” that are installed, managed, and supported with common built-in tools on shared hardware servers

Avaya Aura™ System Manager 6.0


Avaya AuraSystem Manager

What’s new– Extended common administration for

Avaya Aura™ applications

Why does it matter? – Common administration now supports

Session Manager, Communication Manager, Modular Messaging, Communication Manager Messaging, Conferencing, Presence Services

Key features – Centrally manage enterprise-wide

Avaya applications through one system

– Roadmap includes heritage-Nortel integration including merging UCM

Communication Manager 6.0

Avaya Aura™ Communication Manager 6.0


Avaya Aura™ Communication Manager

Deployment Options

What’s new– Most flexible revision of core voice and

video telephony server to date

Why does it matter? – Allows customers to evolve gradually

to SIP devices and Session Manager– Increased scale, simpler deployment

Key features– “Evolution server” deployment option

supports SM SIP devices plus traditional H.323/TDM devices & apps

– SIP Survivable Core and Survivable Remote (to follow with local SM including CS1K); evolution of ESS and LSP

– Enterprise configurations now all on System Platform

Avaya Aura™ Session Border Controller 6.0


Session Border Controller

What’s new– New Avaya branded software-based

session border controller (SBC) powered by Acme Packet technology

– Complete, easy to buy and install Avaya solution including a compact, cost effective footprint

– Why does it matter? – Securely connect communication

solutions to other SIP-enabled entities internally and externally

– Key features – Deployed with System Platform on

S8800 managed by System Manager– Supporting up to 750 simultaneous

SIP sessions (~5,000 employees)– Complementary with higher-scale

hardware SBCs

Avaya Aura™ Session Manager 6.0


Session Manager 6.0

Scale & Orchestration

What’s new– Increased scale to 50K SIP endpoints

with expanded active/active reliability (on path to 250K endpoints)

– More than 400 customer installations to date

Why does it matter? – Next revision of SIP-based secure

session management, routing, and user management platform

– Enhanced security and interoperability

Key features– Up to 6 active/active SM instances– CS 1000, CS 2100 interoperability

(deeper integration by end of year)

Demonstrating Value to Customers: Avaya Aura™ Savings Estimator


Helping Customers CollaborateAvaya Partner-Centric Collaboration Services

Business Communications Advisory Services

Self-Funded RoadmapTechnical Advisory

Services

Support

ManagedConferencing

& Telepresence

Global MNOCs


Summary: Evolving Foundation for People-Centric Collaboration

Unified conferencing, next-gen messaging

Presence/IM across the portfolio

Application integration and CEBP made easier

Evolve to SIP at their own pace

Easy to buy and install end-to-end security

Increased Session Manager scale and interoperability

Simplified manageability in a virtualized footprint, system wide


For the user: Rich, contextual

collaboration applications

For IT: Low cost deployment,

flexibility, SIP-based agility


thank you

Technology

Avaya Aura