A project for using broadband by older adults to enhance their quality of life.
- 1. Challenges & Opportunities of Use of Broadband by Older
Adults: Development of A Model Using Project Management Charlotte
Neuhauser, Ph.D., PMP October, 2009
2. Academy of Senior Professionals at Eckerd College (ASPEC)
- 300 retired professionals (ages 55+)
- Diverse careers and disciplines
- Focus shared learning, social responsibility, and community
participation
- 40+ interest groups (art to writing)
- Partner with faculty and students
- Offer conferences, forums
- Conduct projects and research
3. Project Management is
4. Organizational Structure Portfolio Programs Projects Mission
Goals Strategies Interest Groups Community Projects Special
Programs Bridging the Gap between ICT and Older Adults: Enhancing
Quality of Life 5. Bridging the Gap Phase 1 Web Phase 2 Medical
Phase 3 Corporate Tollgate Tollgate Feasibility NeedsWeb Content
Research Demographics, lit review, Conferences, barriers Surveys,
focus groups, Readiness Model, partners Lit review, guidelines for
Websites, forums, format Interest groups, portal,training,
approvals Faculty & students, Web effect, quality, improvement
6. Initiating Web Design Project Project Sponsor Innovative Program
Committee Business Case Stakeholders Lit Review Project Charter 7.
Initiating Web Design Project Project Sponsor Innovative Program
Committee Business Case Stakeholders Lit Review Planning Project
Charter ScopeWork Breakdown Structure Cost Budget Project
Management Plan Quality Checklist TimeProject Schedule Human
ResourcesRACI CommunicationsPower/Interest Grid RiskRBS Procurement
Plan Monitoring and Controlling 8. Initiating Web Design Project
Project Sponsor Innovative Program Committee Business Case
Stakeholders Lit Review Planning Project Charter ScopeWork
Breakdown Structure Cost Budget Project Management Plan Quality
Checklist TimeProject Schedule Human ResourcesRACI
CommunicationsPower/Interest Grid RiskRBS Procurement Plan
Monitoring and Controlling Executing Close Status 9. Bridging the
Gap Phase 1 Web Phase 2 Medical Phase 3 Corporate Tollgate Tollgate
Feasibility NeedsWeb Content Research Demographics, lit review,
Conferences, barriers Surveys, focus groups, Readiness Model,
partners Lit review, guidelines for Websites, forums, format
Interest groups, portal,training, approvals Faculty & students,
Web effect, quality, improvement So what? 10. Business Case
- Almost 1/3 of the US population is over 55 years old.
- 45% of 70-75 year old are currently online.
- 19% of those 65 and older have home broadband access using a
computer.
- 50% of Americans age 65 and over have cell phones
- 84% of English-speaking Hispanics have cell phones
- 71% of blacks have cell phones
- 61% of lower-income Americans use cell phones
- Actively using non-voice data applications on their cell
phones.
- College-educated adults once were the predominant population
using the internet, but now people with high school educations or
less are going online.
- But how do we ensure that this cyberspace will actually benefit
older adults and increase their quality of life?
Source: Pew Internet & American Life Project 11.
ProjectManager & Team ASPEC members ASPECstaff College students
Faculty Agencies Aging Senior Centers Older Adults Web master
Program Manager ASPEC Senate Phase 1 Stakeholders Web Design
Project Admin 12. Lit ReviewWeb Design
- Attributes of Older Adults to be considered:
-
- Age: both chronological and experiential, along with maturity
level; life events and experiences (jobs, education, etc.)
-
- Ability: degrees of cognitive and physical limitations or
restrictions
-
- Aptitude: expertise with computers and the Web (more relevant
than straight measures of experience)
-
- Attitude: positive (forward looking, risk-taking, and
experimental) or negative (fearful or diffident), confidence
levels
- Attracted to Web by its connectivity, affordable communication,
self-paced, dynamic and interactive environment, and anonymity
- Specific characteristics of older adults that influence use of
Web sites, evaluation metrics for assessing site, and guidelines
for Web design for older adults
13. Work Breakdown Structure Phase 1 Research Content Web Design
Needs Feasibility Lit Review Forums Format Deliverables Basics
Specifics Checklist Barriers? Who? How? What? Layout
Monitor/Control Approvals Issues Work Packages 14. Project Schedule
(Web Design) Approvals process who, when, how Issues process
internal, external Monitor/Control who, how, change process Layout
public, private, paid Format Barriers to use by older adults
Agencies involved with broadband How is broadband used by older
adults Definition and applications of broadband Forums Checklist
Specifics Basics Lit Review Period 3 Period 2 Period 1 Activity
Description Project Schedule Timeframe 15. RACI R = ResponsibleA =
AccountableC = ConsultI = Inform I A R C I C Approvals Process I C
A R I C Issues Process I A C R I C Monitor/Control I C A R I C
Layout C C A R I C Format C I I C I C R Forum 4 C I I C I C R Forum
3 C I I C I C R Forum 2 C I I C I C R Forum 1 I C A Forums R C A
Checklist C R A Specifics C R A Basics I I A Lit Review External
Internal Admin Senate Exec Dir Web- master Proj Mgr Prog Mgr
Activity 16. Power/Interest Grid Interest Low High Power High Low
Keep Satisfied Manage Closely Monitor (Minimum Effort) Keep
Informed A Administration B Faculty C Students D ASPEC members E
ASPEC senate F Webmaster G Program Manager H External agencies I
Exec Director A B C D E F G I H 17. Risk Breakdown Structure Phase
1 Research Content Web Design Needs Feasibility Technical External
Organizational Risk Categories Technology Complexity
&interfaces Performance & Reliability Customers Market
Regulatory Suppliers Dependencies Resources Prioritization Funding
Project Mgt Requirements Quality Natural Planning Estimating
Controlling Communication 18. Implications for Higher Education
- Have ingredients for expanding life-long learning through
broadband
- Online alumni sanctuaries (real-time guest speakers, lectures,
concerts, art exhibits)
- Proof of life-long learning as part of mission
19. Benefits to Higher Education
- Committed alumnigreater financial contributions
- Greater access to wisdom of older adults for students
- Ready-made advisory councils for professional curriculum
decisions
- Interdisciplinary approaches to critical and creative
thinking
20. Strategic Focus of National Policy
- Why not a centralized clearing house to assist and support
colleges in initiating programs for older adults?
- Why not time for all older adults to realize greater quality of
life through broadband?
- Why not colleges in the forefront of making this happen?
21. There is one thing stronger than all the armies of the
world, and that is an idea whose time has come. Victor Hugo
