Embed Size (px)
DESCRIPTION
For years we have been talking about Business-IT alignment and to be honest limited organizations have successfully accomplished that. In most organizations the relationship is “dry”, which causes friction. We are getting to the point where we need to realize that the love between the Business and IT requires more than just alignment… we need to make sure that the fusion between business and IT is well lubricated to avoid friction. Les Amantes - Rene Magritte This presentation will focus on the strategic role of the Business Relationship Manager and how that role can be used to lubricate the Business IT Love.
Citation preview
Peter Lijnse Managing Partner
Twitter:
@PeterJLijnse
Blog:www.lijnse.com"
Business-IT Love Requires Lubrication"
proven experience • proven tactics • proven success
© Service Management Art 2013"
Les Amants - Magritte"
Business Relationship Management Institute"
www.brminstitute.org!Twitter: @BRMInstitute!
"""Business Relationship Management Institute (BRMI) is a leading training,
certification and professional development organization that serves the Business
Relationship Management professional community and corporations. " ""
Topics"
Business-IT Relationship Management Organizational Capability"
"Business Relationship Manager Role"
"
Business – IT Organizational Capability"
The Challenge"
Business IT Alignment"
Strategic Alignment focuses on activities to achieve cohesive goals across IT and the
Business""
Achieving alignment is evolutionary and dynamic"
"J. Luftman"
Current situation"
Business Rela+onship Management Enterprise Governance of IT
Strategic Alignment (Luftman, 1999)"
ENABLERS"• Senior executive support
for IT"• IT involved in strategy
development"• IT understands the
business"• Business-IT Partnership"• Well-prioritized IT
projects"• IT demonstrates
Leadership"
INHIBITORS"• IT/Business lack close
relationships"• IT does not prioritize well"• IT fails to meet
commitments"• IT does not understand
the business"• Senior executives do not
support IT"• IT Management lacks
Leadership"
Time
“Tac+cal” BR
M
“Strategic” BR
M
Business Efficiency
Level 1 IT Focus • Provide basic systems and services • Stabilize opera+ons and support • Improve service delivery • IT management fundamentals
Business Effec5veness
Business Transforma5on Level 3 Business Needs
• Business growth and Innova+on • Rapid reconfigura+on capability • Market informa+on • Business integra+on orienta+on
Level 3 IT Focus • Con+nuous strategy and planning • Converge business and IT • Expand and extend infrastructure • Enable flexibility and agility • Embrace ‘Consumeriza+on of IT’
Demand
Supply
�
Level
� Level
Level
�
Supp
ort
Improve
Inno
vate
Value
Level 2 IT Focus • Establish common IT infrastructure • Build IT credibility • Improve solu+on delivery • Establish Enterprise Architecture • Respond to ‘Consumeriza+on of IT’
Level 2 Business Needs • Business network/process redesign • Enable business and partnerships • Management informa+on • Process orienta+on
Level 1 Business Needs • Founda+on systems • Cost savings • Opera+onal informa+on • Func+onal orienta+on
Focus is S
upply Managem
ent
Focus is D
emand Managem
ent
Business Demand/Provider Supply Maturity
© Service Management Art 2013"
“If you want to improve the relationship with the business you need someone to lubricate that relationship”!
istockphoto
Business Relationship Manager"
The Role""
What Is a Business Relationship Manager?"
Sits at intersection of service provider and business partner"
This role:"
S+mulates, surfaces and, shapes business demand for maximized value
Is a Member of both business and provider management teams
Business Relationship Manager activities"
Demand Shaping Aligning business expectations with service provider offerings and
(service) portfolio"
Exploring Identifying and rationalizing demand"
Servicing Ensuring the service provider understands the value, outcomes, costs
and risk"
Value Harvesting Realizing Value realization, waste reduction, measuring value"
Demand Shaping"
How does demand enter the value chain?""
How are decisions made when demand exceeds supply?"
"How do we handle demand changes?"
"How is the backlog of demand tracked?"
Exploring"
What demand is not on the radar and should be?""
How much can we invest in exploring?""
How do we break down demand in workable initiatives?"
"How can we innovate while operating the
current services?"
Servicing"
How do we ensure that through use of the services the value is realized?"
"How do we ensure the service provider
understands the value of the services they deliver?"
"How do we maximize business value, while
taking into account risk and cost?"
Value Harvesting"
Where do we see waste in the value chain? How do we reduce waste?"
"How do the stakeholders participate in
realizing value?""
How is value measured and monitored?"
Role Clarity"
With different IT groups"""
Role of the BRM"Service Status!"-Requirements-Definition -Analysis-Chartered"-Design"-Development"-Build"-Test"-Release"-Operational / Live"-Retiring"-Retired"
Enterprise Architecture Project
Management
Applica+on Management
Business Analyst
Service Desk
Applica+on Development
Service Level Management Service Delivery
Manager
Portfolio Management"Service Status!"-Requirements-Definition -Analysis-Chartered"-Design"-Development"-Build"-Test"-Release"-Operational / Live"-Retiring"-Retired"
Project PorUolio -‐ Programs -‐ Projects
Service PorUolio
Service Catalogue
Re+red Services
Service Pipeline
Time
“Tac+cal” BR
M
“Strategic” BR
M
Business Efficiency
Level 1 IT Focus • Provide basic systems and services • Stabilize opera+ons and support • Improve service delivery • IT management fundamentals
Business Effec5veness
Business Transforma5on Level 3 Business Needs
• Business growth and Innova+on • Rapid reconfigura+on capability • Market informa+on • Business integra+on orienta+on
Level 3 IT Focus • Con+nuous strategy and planning • Converge business and IT • Expand and extend infrastructure • Enable flexibility and agility • Embrace ‘Consumeriza+on of IT’
Demand
Supply
�
Level
� Level
Level
�
Supp
ort
Improve
Inno
vate
Value
Level 2 IT Focus • Establish common IT infrastructure • Build IT credibility • Improve solu+on delivery • Establish Enterprise Architecture • Respond to ‘Consumeriza+on of IT’
Level 2 Business Needs • Business network/process redesign • Enable business and partnerships • Management informa+on • Process orienta+on
Level 1 Business Needs • Founda+on systems • Cost savings • Opera+onal informa+on • Func+onal orienta+on
Focus is S
upply Managem
ent
Focus is D
emand Managem
ent
Business Demand/Provider Supply Maturity
Business IT Love requires Lubrication"
Peter Lijnse
Twitter:@PeterJLijnse
Blog:
www.lijnse.com"
proven experience • proven tactics • proven success
© Service Management Art 2013"
