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T h u t The University of Texas at Dallas utdallas.e du BUSINESS PROCESS in a CREATIVE ENVIRONMENT

Business process creative environment [repaired]

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The University of Texas at Dallasutdallas.eduBUSINESS PROCESS

in a

CREATIVE ENVIRONMENT

The University of Texas at Dallasutdallas.edu

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Jack PitneyProcess AnalystOffice of Information TechnologyThe University of Texas at Dallas

Before UTD, I was a Business Process Analyst at HP, and have worked in many IT functions across several different industries. I have a Business degree from Baylor University, and enjoy travel and photography.

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jackpitney.com

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Giovanni

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4. They have difficulty staying on task.10. They live on the edge of joy and depression.11. They think and speak in stories.12. They take their work personally.14. They have a hard time believing in themselves.15. They often use procrastination as a tool.18. They have difficulty finishing projects.19. They connect dots better than others.20 Things Only Highly Creative People Would UnderstandKevin Kaiser

Lets take a quick look at how Business Process, Use Case, and System Process flowcharts can be used in the same project.7

4. They have difficulty staying on task.10. They live on the edge of joy and depression.11. They think and speak in stories.12. They take their work personally.14. They have a hard time believing in themselves.15. They often use procrastination as a tool.18. They have difficulty finishing projects.19. They connect dots better than others.20 Things Only Highly Creative People Would UnderstandKevin Kaiser

Lets take a quick look at how Business Process, Use Case, and System Process flowcharts can be used in the same project.8

9PROJECTA unique endeavor with a beginning and an end undertaken to achieve a goal.

ON TIME, WITHIN SCOPE, and UNDER BUDGET

Sounds like: Start to finish, make sure the XYZ Project gets done on time! We cant afford to lose money on this one because of missed deadlines and costly redos because we didnt build what the client wants! (i.e., get it done)

PROCESSA repetitive collection of interrelated tasks aimed at achieving a certain goal.

REDUCE WASTE AND INCREASE EFFICIENCIES

Sounds like: We deliver great products, but our clients continually complain about our billing processthere are too many mistakes! Figure out how to create accurate billing the FIRST TIME, for ALL CLIENTS! (i.e., do it right)

The University of Texas at Dallasutdallas.eduWe document processes!ArchiMate?Zachman Framework?Business Motivation Model (BMM)?Business Process Model Notation (BPMN)?ULM?SysML?Entity Relationship Diagram (ERD)?Data Flow Diagram (DFD)?Event-Driven Process Chain (EPC)?Workflow Diagram?Process Flow Diagram (PFD)?Specification and Description Language (SDL)?

Here are some of the industry-recognized process methodologies used to depict business processes, systems flow, chemical processes, etc.10

Each of the following statements are 100% accurate in describing what someone observes:

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An object of childrens love, depicted in stories and toys

One of the worlds most powerful and reliable pieces of construction equipment

A flashpoint for discussions on ethicsWHAT IS BEING DESCRIBED?

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An object of childrens love, depicted in stories and toysOne of the worlds most powerful and reliable pieces of construction equipmentA flashpoint for discussions on ethics

DefinitionBusiness Process Improvement is the systematic examination and improvement of administrative processes.

Lets narrow our focus to Business Process.14

Effectiveness: Does it meet the customer's needs?

Efficiency: Does it minimize waste?

Adaptability: Is it flexible in the face of changing needs?OBJECTIVES

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The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.

The second is that automation applied to an inefficient operation will magnify the inefficiency.

- Bill Gates

The University of Texas at Dallasutdallas.edu

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Everything is a process, from making breakfast for yourself in the morning to building the space shuttle. In both cases, you follow a series of actions or steps to bring about a result.

WHAT IS A PROCESS?

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10 STEPSTO BUSINESS PROCESS IMPROVEMENT

The University of Texas at Dallasutdallas.edu18In an ideal situation, the business process analyst would get involved in projects at the very start. There are a number of critical process steps that should occur before a technical solution is developed to enforce a new process.

Build process inventory, develop prioritization criteria. Build a table that merges inventory and criteria so you know which process to improve first.Blueprint that guides you through the rest of the improvement work.Review with interested parties to confirm that its accurate, gain buy-in.Change the business process so that it delivers business value.Identify points in the process where something can go wrong, and create controls and tools to automate the process.Test process and work out bugs before wide-scale implementation.Use Implementation Plan (who had to know about the change, what they need to know, how to communicate with the right people.) This is a start-to-finish project plan it implement a new or improved business process.Achieve a new mindset by which ongoing improvement is the natural course of business instead of an event. Structure continual improvement by evaluating, testing, assessing, and executing improvements.

Develop the Process InventoryEstablish the FoundationDraw the Process MapEstimate Time & CostVerify the Process MapApply Improvement TechniquesCreate Internal Controls, Tools, & MetricsTest & ReworkImplement the ChangeDrive Continuous ImprovementPage, Susan (2010). The Power of Business Process Improvement

In an ideal situation, the business process analyst would get involved in projects at the very start. There are a number of critical process steps that should occur before a technical solution is developed to enforce a new process.

Build process inventory, develop prioritization criteria. Build a table that merges inventory and criteria so you know which process to improve first.Blueprint that guides you through the rest of the improvement work.Review with interested parties to confirm that its accurate, gain buy-in.Change the business process so that it delivers business value.Identify points in the process where something can go wrong, and create controls and tools to automate the process.Test process and work out bugs before wide-scale implementation.Use Implementation Plan (who had to know about the change, what they need to know, how to communicate with the right people.) This is a start-to-finish project plan it implement a new or improved business process.Achieve a new mindset by which ongoing improvement is the natural course of business instead of an event. Structure continual improvement by evaluating, testing, assessing, and executing improvements.19

Develop the Process InventoryEstablish the FoundationDraw the Process MapEstimate Time & CostVerify the Process MapApply Improvement TechniquesCreate Internal Controls, Tools, & MetricsTest & ReworkImplement the ChangeDrive Continuous ImprovementPage, Susan (2010). The Power of Business Process Improvement

However, often the thought of process improvement doesnt happen until after a technical solution has been selected. The process analyst is asked to document the NEW process, without being able to offer insight into how a new process can be developed to best meet current and future needs.20

Process BEFORE AutomationNote that automation should be towards the END, because an efficient process should drive the technology.Remember, we want to focus on automating an efficient, not an inefficient, process.

The University of Texas at Dallasutdallas.edu

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There are many ways to graphically-depict a process flow. This one is about as simple as you can get.22

EXERCISEDraw a process flow depicting a customer purchasing a coffee and/or snack from the UTD Bookstore Coffee Shop.

The University of Texas at Dallasutdallas.eduAsk people in the room to go to the white board and draw this process flow.

The expected result is that each person would draw something a bit different from everyone else. No one might be wrong, but there would likely be a wide variety of symbols and drawing techniques used.23

TAKE AWAYNo two people will create a flow exactly the same. However, using drawing standards can help us document processes in a way that can be interpreted in a consistent way.

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What is BPMN?Business Process Model and Notation (BPMN) is the global standard for business process modeling and one of the most important components of successful Business-IT-Alignment.

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A Business Process Diagram, using BPMN:

depicts a process flow the participants involved how they interact (hand-offs)

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A simple flow in BPMNThis diagram shows a simple process triggered by someone being hungry. They visit the Coffee Shop and order a snack. They consume the snack and have their hunger satisfied.

This slide begins a demonstration of documenting the Coffee Shop example using world-wide recognized BPMN 2.0 notation.27

We now add lanes, a Start Event, and the first task.28

The flow continues to grow29

and hands off the process to two additional participants.30

The process documentation is complete.31

This poster is a reference for the different symbols used in BPMN 2.0, used to document different aspects and actions within a process.32

Lets take a quick look at how Business Process, Use Case, and System Process flowcharts can be used in the same project.33

Story chosenWrite interview questionsSchedule interviewInterview shot & critiquedSchedule main subject B-Roll (schedule interview reshoot if needed)Shoot main subject B-Roll (and interview reshoot)Rough edit outlined on paper

Begin Premiere timeline editOutline generic B-Roll (plan to shoot it)Begin screening musicPremiere Eedit at 50% (beginning and end in place)Premiere edit at 75%Music final selectionsPremiere edit at 95%Edit 100% complete

Lets take a quick look at how Business Process, Use Case, and System Process flowcharts can be used in the same project.34

Digitalandwise.com

Lets take a quick look at how Business Process, Use Case, and System Process flowcharts can be used in the same project.35

ATEC 2326 - Computer Animation Processes (3 semester hours) From pre-production to production and post-production, there are a number of stages in creating 3D computer animation. This course introduces students to the field of 3D computer animation by providing an overview of a production pipeline and its inter-connected steps, such as storyboarding, character design, modeling, texturing, lighting, rigging, animating, rendering, sound recording, and editing. The major goal of this course is to assist students with finding an area of concentration within the field of 3D computer animation.

Lets take a quick look at how Business Process, Use Case, and System Process flowcharts can be used in the same project.36

A rule of thumb is that a lousy process will consume ten times as many hours as the work itself requires.

- Bill Gates

The University of Texas at Dallasutdallas.edu

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QUESTIONS/COMMENTS

[email protected]

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