Business process creative environment

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The University of Texas at Dallas utdallas.edu

BUSINESS PROCESS

in a

CREATIVE ENVIRONMENT

Jack PitneyProcess Analyst

Office of Information Technology

The University of Texas at Dallas

Before UTD, I was a Business Process Analyst at HP, and have worked in many IT functions across several different industries.

I have a Business degree from Baylor University, and enjoy travel and photography.

jackpitney.com

jackpitney.com

Giovanni

4. They have difficulty staying on task.10. They live on the edge of joy and depression.11. They think and speak in stories.12. They take their work personally.14. They have a hard time believing in themselves.15. They often use procrastination as a tool.18. They have difficulty finishing projects.19. They connect dots better than others.

20 Things Only Highly Creative

People Would UnderstandKevin Kaiser

4. They have difficulty staying on task.10. They live on the edge of joy and depression.11. They think and speak in stories.12. They take their work personally.14. They have a hard time believing in themselves.15. They often use procrastination as a tool.18. They have difficulty finishing projects.19. They connect dots better than others.

20 Things Only Highly Creative

People Would UnderstandKevin Kaiser


9

PROJECTA unique endeavor with a beginning and an end undertaken to achieve a goal.

ON TIME, WITHIN SCOPE, and UNDER BUDGET

Sounds like: “Start to finish, make sure the XYZ Project gets done on time! We

can’t afford to lose money on this one because of missed deadlines and costly

redo’s because we didn’t build what the client wants!” (i.e., “get it done”)

PROCESSA repetitive collection of interrelated tasks aimed at achieving a certain goal.

REDUCE WASTE AND INCREASE EFFICIENCIES

Sounds like: “We deliver great products, but our clients continually complain about

our billing process…there are too many mistakes! Figure out how to create

accurate billing the FIRST TIME, for ALL CLIENTS!” (i.e., “do it right”)

“We document processes!”

ArchiMate? Zachman Framework?

Business Motivation Model (BMM)?

Business Process Model Notation (BPMN)?

ULM?SysML?

Entity Relationship Diagram (ERD)?

Data Flow Diagram (DFD)?

Event-Driven Process Chain (EPC)?

Workflow Diagram?

Process Flow Diagram (PFD)?

Specification and Description Language (SDL)?

Each of the following

statements are

100% accurate in

describing what

someone observes:

• An object of children’s love, depicted in stories and toys

• One of the worlds most powerful and reliable pieces of construction equipment

• A flashpoint for discussions on ethics

WHAT IS BEING DESCRIBED?

An object of children’s love, depicted in stories and toys

One of the worlds most powerful and reliable pieces of construction equipment

A flashpoint for discussions on ethics

DefinitionBusiness Process Improvement is the

systematic examination and improvement

of administrative processes.

• Effectiveness: Does it meet the

customer's needs?

• Efficiency: Does it minimize waste?

• Adaptability: Is it flexible in the face

of changing needs?

OBJECTIVES


“The first rule of any technology used

in a business is that automation

applied to an efficient operation will

magnify the efficiency.

The second is that automation

applied to an inefficient operation will

magnify the inefficiency.”

- Bill Gates

Everything is a process, from making breakfast

for yourself in the morning to building the

space shuttle. In both cases, you follow a

series of actions or steps to bring about a

result.

WHAT IS A PROCESS?


10 STEPSTO

BUSINESS PROCESS

IMPROVEMENT

1. Develop the Process Inventory

2. Establish the Foundation

3. Draw the Process Map

4. Estimate Time & Cost

5. Verify the Process Map

6. Apply Improvement Techniques

7. Create Internal Controls, Tools, & Metrics

8. Test & Rework

9. Implement the Change

10.Drive Continuous Improvement

Page, Susan (2010). The Power of Business Process Improvement

1. Develop the Process Inventory

2. Establish the Foundation

3. Draw the Process Map

4. Estimate Time & Cost

5. Verify the Process Map

6. Apply Improvement Techniques

7. Create Internal Controls, Tools, & Metrics

8. Test & Rework

9. Implement the Change

10.Drive Continuous Improvement

Page, Susan (2010). The Power of Business Process Improvement


Process BEFORE Automation

• Note that automation should be towards

the END, because an efficient process

should drive the technology.

• Remember, we want to focus on

automating an efficient, not an inefficient,

process.


EXERCISE

Draw a process flow depicting a

customer purchasing a coffee and/or

snack from the UTD Bookstore Coffee Shop.


TAKE AWAY

No two people will create a flow exactly

the same. However, using drawing

standards can help us document

processes in a way that can be interpreted in a consistent way.

What is BPMN?Business Process Model and

Notation (BPMN) is the global

standard for business process

modeling and one of the most

important components of successful

Business-IT-Alignment.

A Business Process Diagram, using

BPMN:

• depicts a process flow

• the participants involved

• how they interact (hand-offs)

A simple flow in BPMN

This diagram shows a simple process triggered by someone

being hungry. They visit the Coffee Shop and order a snack.

They consume the snack and have their hunger satisfied.

Hunger noticed

Go to Coffee Shop

Order coffee/snack

Order prepared

Enjoy coffee/snack

Hunger satisfied

Cu

sto

me

rB

oo

ksto

re C

off

ee

Sh

op

Cas

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aris

taC

hef

Order received

Order

Enter customer

order

Cu

sto

me

rB

oo

ksto

re C

off

ee

Sh

op

Cas

hie

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aris

taC

hef

Order received

Order

Enter customer

order

Calculate total

Process payment

Order receipt and charge

Cu

sto

me

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oo

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re C

off

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Sh

op

Cas

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taC

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Order received

Order

Enter customer

order

Calculate total

Process payment


Order type

Prepare beverage

Prepare tasty snack

beverage

Tasty snack

O

Cu

sto

me

rB

oo

ksto

re C

off

ee

Sh

op

Cas

hie

rB

aris

taC

hef

Order received

Order

Enter customer

order

Calculate total

Process payment


Order type

Prepare beverage

Prepare tasty snack

beverage

Tasty snack

Deliver order

Order delivered

O

1. Story chosen2. Write interview questions3. Schedule interview4. Interview shot & critiqued5. Schedule main subject B-Roll (schedule

interview reshoot if needed)6. Shoot main subject B-Roll (and interview

reshoot)7. Rough edit outlined on paper

8. Begin Premiere timeline edit9. Outline generic B-Roll (plan to shoot it)10. Begin screening music11. Premiere edit at 50% (beginning and end

in place)12. Premiere edit at 75%13. Music final selections14. Premiere edit at 95%15. Edit 100% complete

Digitalandwise.com

ATEC 2326 - Computer Animation Processes (3 semester hours) From pre-production to production and post-production, there are a number of stages in creating 3D computer animation. This course introduces students to the field of 3D computer animation by providing an overview of a production pipeline and its inter-connected steps, such as storyboarding, character design, modeling, texturing, lighting, rigging, animating, rendering, sound recording, and editing. The major goal of this course is to assist students with finding an area of concentration within the field of 3D computer animation.

https://coursebook.utdallas.edu/search/searchresults/now/atec2326


“A rule of thumb is that a

lousy process will consume

ten times as many hours as

the work itself requires.”

- Bill Gates

QUESTIONS/COMMENTS

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