BYOD: Enabling Mobility for All

Josh Bentley, SAP Mobility Center of Excellence

@bentley_josh

June 2012

BYOD: Enabling Mobility for All

© 2012 SAP AG. All rights reserved. 2

Agenda

Case Study: BYOD at SAP

Beyond Mobile Device Management

It’s all about the Apps: Mobile App Use Cases


Consumerization of IT is the new innovation driver

Thick manuals

Company BlackBerry

Facebook, Twitter

Tablets and smartphones

Zero training

Co

nsu

mer

En

terp

rise

Static charts and tables Interactive and real time

Helpdesk Genius bar and peer

Workstation Anytime, anywhere

Social media

Usability

BYOD: bring your

own device

Information

consumption

Support model

Workplace


SAP runs SAP: enterprise mobility internal objectives

Mobile mind-set Device-agnostic

platform

Mobile sales force Role model


SAP runs SAP: pillars of a device-agnostic enterprise mobility

strategy

Architecture framework

Technology infrastructure

User experience framework

Applications road map

Application management

Device management

Go

ve

rna

nc

e

Se

cu

rity


20,000 phones;

evaluating

PlayBook

18,000 iPads

11,000 iPhones

1,000 Samsung

smartphones/

tablets

Evaluation

2012

SAP Runs SAP: mobile devices managed by SAP Afaria


BYOD: Key requirements and stakeholders involved

Communication

• Senior executive

• Communication to

employees

Finance

• Reimbursement

approach

• Contract

obligations

• Tax implications

IT

• Management with

SAP Afaria, custom

for BYOD

• Support for device

• SAP security

requirements

HR

• Clear procedures

• HR team trained

Legal

• Privacy laws

• Country

regulations

• Litigation

requirements


Crisis Management: BYOD Helped SAP Japan Keep Running in the Face of Disaster

CIO approval received for emergency rollout of personal

devices to SAP Japan employees

130 personal devices enrolled within days leveraging Afaria, for

full access to SAP

Very positive feedback from SAP Japan executive team

Effectiveness of rapid response demonstrates the value of

BYOD to many customers in Japan and around the globe

“Immediately after the disaster, it took a few weeks before the authorities could confirm that our

building in Tokyo was safe. The 900 SAP people who work in that building had to work from home,

with limited connections.” - Ayumi Sato, IT Manager, SAP Japan

Current Status

SAP America Japan

NZ

Australia

SG

Current locations Future locations

SAP Canada SAP Germany

India China

BYOD @ SAP Global Perspective

Brasil

S. Korea

South Africa


BYOD Policy Guidebook

Get your copy today!

• Policy Guidebook created

by SAP Global IT

• Helps guide your

decision making process

by asking the right

questions and giving

experienced answers

• Visit the SAP table


Evolving mobile environment implications

Data loss

prevention

Mobile data in a

landscape of speed

and adoption is hard

to account for.

Telecom expense

management

BYOD brings

growing

unpredictable costs.

End-to-end security

governance

Existing compliance

models must

co-exist with new

mobility security needs.

Application

management

Application lifecycle

management

threatens ROI.


Enterprise mobility management with SAP Afaria

Security

Enforcement of password settings

Push Wi-Fi and virtual private

network certificates

Reporting to ensure compliance

Access control

Application-level control

Remote lock and wipe

Ordering through

online shop

Self-activation

through SAP Afaria

Deployment

through SAP Afaria

Support through

Web 2.0


Enterprise mobility management with SAP Afaria

Security

Enforcement of password settings

Push Wi-Fi and virtual private

network certificates

Reporting to ensure compliance

Access control

Application-level control

Remote lock and wipe

Ordering through

online shop

Self-activation

through SAP Afaria

Deployment

through SAP Afaria

Support through

Web 2.0


Personal to enterprise ready in minutes

Not safe for the enterprise

Lacking enterprise controls

No security

No app management

No enterprise app portal

No certificates

Safe for the enterprise

Simple enrollment takes users from unmanaged device to fully controlled device.

Enterprise control

Power-on password

Enterprise app portal fully configured

Certificates for SSO, Wi-Fi, VPN,

and e-mail deployed

Apps enabled for not-touch configuration

Policies automatically deployed


Simple, targeted administrative experience

One-size administration

does not fit all.

• ERP

• Automation

• Managed service

Administrative UI Analytics

On-the-go API


Most popular mobile apps

People productivity

Foundation Single sign-on

SAP Afaria RSA SecurID

PGP Viewer iPass

Gallery launcher

SAP StreamWork Shopping cart

approval

SAPPHIRE NOW Jive Mobile

Adobe Connect

(SAP Connect) SAP speaker

Process

CRM@SAP sales

VP dashboard

Customer briefing

Partner matrix SAP box

Analytics

SAP BusinessObjects

Explorer

Experience

Mobile BI

Financial fact

sheet


Business value Productivity Engagement

Innovation approach Deductive Inductive

Mobile technology Substitution Net-new

Complexity Low High

Systems interoperability Low High

Its all about the apps: two stages of mobile


Mobile app use cases: Four paths to transformation

Avg. users per 10,000

employee enterprise

100k

10k

1k

0.1k

* “Enhancer” Categories Source: AT&T

Innovation continuum

Transformation

Extension

Simple Complex

Si

Low

High

B2C branded app

(Ux brand only)

E-mail

Mobile CRM

expert engagement

Field

force

AR

Mobile bus.

analytics Mobile

POS/RT

retail

Directory

News

app

Sales

pipeline

Resource

availability

Asset tracking

LOB travel

approvals

LOB PO

approvals

LOB work

order

approvals

Mobile

coupons

Photo

Work list alerts

Board

room

book

Remote

deposit

capture

(RDC)

Functionality

?


1. Reporting enhancers

Mobile analytics Next-gen publishing Expert engagement


2. Knowledge enhancers

Paperless cockpit Parts availability


3. Workflow enhancers

LOB approvals Retail execution Real-time

retail


4. Transaction enhancers

Data capture Remote deposit capture Mobile couponing


Success with our Mobile Strategy

100% of sales force and

pre-sales have tablets

It takes only

1 minute to decommission a device

2nd largest iPad deployment globally

Enrollment is 100% self-service

92% reduction in provisioning and app

deployment cycle times

Minimal impact on usability


Key takeaways

The confluence of mobile, cloud, and in-memory is a once-in-a-generation event.

Ensure

proper

security and

encryption

Realize that

consumerization

and BYOD are

here to stay

Access

performance

as easily as e-

mail

Learn from

consumer

innovation in

the enterprise

Embrace a

"mobile first"

mind-set

Make your end

users a core part

of your design

process

Josh Bentley

[email protected]

@bentley_josh

mailto:[email protected]