Cisco live local - driving application adoption

Local Edition

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Local Edition

Driving Application Adoption Marci Carpenter

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Driving Application Adoption

• Get the most out of your Cisco investment

• Attain the business benefits of the tools

• Show the value of IT • Add a marketable skill to

your resume

Why Care About Adoption?

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•  Use a pilot group to practice all aspects of the rollout ‒ Custom configuration files ‒ MSI push to desktops ‒ MDM push to mobile devices ‒ Support staff training ‒ Communications Planning ‒ End user documentation ‒ End user training

•  Get feedback from pilot prior to taking into production to refine the process.

Practice Makes Perfect

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•  Don’t forget about your helpdesk! •  Include Tier 1 Support staff in pilot

process – they need practice too! •  Run a Tier 1 troubleshooting class ‒ Grant read-only access for

configuration/licensing verification ‒ Walk through gathering log files for

applications ‒ Review escalation process to IT

Support Staff Training

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•  End Users like to feel involved •  Communicate business benefits of applications – keep it non-technical •  Communicate at regular intervals ‒ Pilot Group Invitation ‒ Deployment Schedule ‒ Welcome Notice ‒ Feedback Requests

Communications Planning

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•  Did you know you have access to Cisco application documentation in Word format?

•  Provisioning Guides, Getting Started Guides, User Guides and Quick Reference Cards for every UC Application! ‒ Easily adaptable for your implementation ‒  Insert custom links ‒  Include only features you plan to deploy to set correct expectations ‒ Obtain Word templates from your Cisco CSE or PSS

End User Documentation

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Driving Application Adoption End User Documentation

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•  Do you really need a training class?

YES!!! •  Hold classroom training and provide users

a forum to get comfortable and ask questions.

•  Users are more likely to use an application they aren’t intimidated by!

End User Training

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•  Provide an opportunity for end users to provide feedback

•  Keep the end users engaged and feeling like part of the process.

•  Revise rollout plan and processes based on real end user feedback during the pilot group deployment.

•  Gather metrics for your successful application deployment!

Gathering Feedback

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•  Teach a feature a week via email to continue to drive learning in your organization!

Continue the Communication!

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Technology

Cisco live local - driving application adoption