Corporate Presentation

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• Agenda About Clover Infotech

Mission and Values

Technology Service Mapping

Service Offerings

• Application Services

Enterprise Business Solution

Application Development and Maintenance

• Infrastructure Management Service

Storage and End User Service

Network Management

Clover’s Engagement Model

Clover Academy

Alliances

Why Clover Infotech?

• About Clover Infotech

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Founded in 1994, part of the Clover Group of companies operating in areas such as Realty and

Infrastructure, Renewable Energy, and Transaction Systems

An ISO 27001 certified company

Mission to provide technology services to enterprise customers

Successful partnership with Oracle, Microsoft and SAP

Provides end-to-end support, development and deployment services in Oracle, Microsoft and IT

Infrastructure

Experience in managing enterprise customers for close to two decades in various verticals such as BFSI,

Telecom, Manufacturing, Retail, Logistics & Shipping

Offices in Mumbai, Pune, Chennai, Bengaluru, Gurgaon (Delhi NCR), Singapore & The United States

More than 150 clients, 600 consultants, 100 Application support engineers

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• Mission and Values

Mission

To be the leading provider of reliable and consistent technology services that enables our clients to achieve a

competitive edge.

Values

Integrity

Teamwork

Innovation

Commitment

Excellence

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• Technology Service Mapping

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• Service Offerings

Infrastructure Management Services

Application Services

Application Infra

Management

Database Management

Services

Application Development

EAI/BPM

Application Maintenance

& Support

Migration and upgrades

Consulting

Resourcing

Implementation

Support

Enterprise Business Solutions

Application Development &

Maintenance

Custom App. Development

Middleware Services

Storage and End User Services

Network Management

Operating System Services

NOC Services

High Availability

Virtualization and

Consolidation

Platform Migration

Datacenter Management

DR ERP/CRM (Oracle EBS, SAP)

Big Data

Business Intelligence/Data

Ware housing

Antivirus and Patch Management

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• Application Services – Enterprise Business Solution

ERP/CRM (Oracle EBS, SAP)

Big Data

Business Intelligence/Data Ware housing

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• ERP (Oracle EBS)

Oracle EBS Implementation

Upgrades / reimplementation /

migration

Reporting needs / Business Intelligence

Post implementation

support

BPR Consulting for ERP

Enhance business value

Share industry best practices Enhance IT response to business needs

Expertise to improve value

Improve ROI

Technical

Functional

Oracle EBS Core Competency

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What We Do?

• ERP (Oracle EBS)

Data Guard for DR/BCP

RAC

Database Upgrade

Application / DB Upgrade

iAS Upgrade / Single Sign on On/Portal

OS Platform Migration

Node Splitting / Merging

Data Life cycle Management

Consulting

Training and Documentation

Apps Performance Tuning

Forms

Reports

Discoverer

Work Flow

Java/JSP/ Self Service

Interfaces / Integrations

Data migration / conversion

Customizations

Standards and Compliance

Consulting

Training and Documentation

Te

chn

ical

se

rvic

es

D

BA

Se

rvic

e

Performance Management

Health Check

Backup and Discovery

Cloning

Maintenance – adadmin/adpatch

Installation

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• ERP (SAP)

Infrastructure Consulting Services

- Hardware sizing

- Platform migration

- Database migration

- Performance/ storage optimization

- HA & DR implementation

SAP Basis Admin Services

Post Implementation Support – Technical and Functional

Kernel Upgrades

SAP Services

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• Business Intelligence/Data Warehousing

Full cycle implementations for Data Warehousing and Business Intelligence applications

Expertise in Consulting, Blue Printing, Design, Implementation, Support and Enhancement, Migration services

Expertise in SAP BusinessObjects, Oracle BI and OWB, Xcelsius, Microsoft BI etc.

Considerable experience in a multi-vendor environment

Clover CoE (Centre of Excellence) in the BI and DW R&D, Consulting and Implementation

Consulting, architecture design and implementation of an OWB Data Warehouse and Oracle Business Intelligence solution on the Oracle

BI platform.

Implementation of an SAP Business Objects solution consisting of Web Intelligence reports and Xcelsius Dashboards.

Complete support, maintenance and administration of SAP BusinessObjects solution consisting of 2000 Web Intelligence reports

supporting 1800 users across India.

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• Big Data

What We Do?

Big data Consultancy

Splunk Analytics

Hadoop implementation

Oracle Big Data Integration

Open Source Analytics

Training and Support

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• Application Services – Application Development & Maintenance

Application Development and Maintenance

Application Development

EAI/BPM

Application Maintenance & Support

Migration and upgrades

Custom App. Development

Middleware Services

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• ADMS Offerings

• Turnkey Project implementation

• Product implementation

• Onsite / Offsite Support

• Remote Support Desk

Technology & Business Consulting

• Planning & Implementing IT Roadmap

• Business Process Consulting

• Application Architecture Design

• Enterprise Security Management

Application Development &Maintenance

• Project Management Service Delivery

• Domain Expertise

• Adopt International Best Practices Dedicated ODC Setup

• Functional / UAT

• Architecture Evaluation

• Cross Platform Testing

• Performance Testing

Quality & Testing Services

• BPM - Consult, Align Product and Implement

• BI – Consult, Align Product and Implement Workflow & Analytics

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• Application Maintenance & Support

• After warranty, product goes into Annual Maintenance contract

• Can be Onshore (at clients premises) or Offshore (at Clover office)

• Flexible

• Timings can be 24X7 or lower duration

• Shifts can be 1 to 3 per day

• SLA’s can be worked out jointly

Maintenance & Support Features

• Issues are classified into Levels 1 to 4 based on business criticality

• Client decides the criticality

• Response and resolution times are pre-decided as part of SLA’s

Support Model

• Capabilities Across Technologies

LAYER Microsoft Java Oracle Others

Front end ASP.NET 2.0 to 4.0 (C# ,

VB.NET), VB, ASP JAVA EE, (Core Java,

JSP/Servlets, JSF, JMS)

D2K (Forms and reports development

and migration)

Portals – EIM/ ECM/ CMS/ DMS

MS Sharepoint 2007/2010

WebLogic Portal WebCenter

Moodle

Reports SSRS Oracle Reports JasperReports, SAP

Crystal Reports

Middle Tier IIS, MS Biztalk, SunOne, Websphere Oracle 10gAS

Databases MS SQL (T-SQL) Oracle (pl/sql), MySQL (SQL)

Sybase-ASE (T-SQL), Teradata (SQL), SAS, PostgreSQL (pgSQL)

Business Intelligence SSIS BIRT OBI EE Plus SAP BO, IBM Cognos,

SAS,

Internet Authoring MS Visual Studio Eclipse

Adobe Photoshop, Dreamweaver, Visual

Age, HTML, CSS, javascript, jquery, Usability Principles

OS Windows Servers /

Desktop Android OEL RHEL, UNIX, AIX, iOS

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ON - SITE

Staff Augmentation - Augment team for onsite development or L1-L4 support on products , applications or testing.

Product Support and/or Maintenance – We provide onsite support for critical applications which require close monitoring

Custom Built Applications – Project Management, Development and support of applications onsite.

OFF – SHORE Custom Built Applications - Project Management, Development and support of applications to meet technology demands

Staff Augmentation - A strong techno functional team experienced in the client business domain and capable of addressing customer application development and support. An ODC center enables efficient development, maintenance and support of applications cost effectively

• ADMS Modes of Engagement

Modes of Engagement

• Enterprise Application Infrastructure

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EAI (Enterprise Application Infra) Consulting

EAI Performance Management

Applications Implementation Consulting

Disaster Recovery Consulting & Implementation

Predictability of IT

budgets

Ease of adoption of

new business

process

Easier adaption to

changing business

conditions

Enable IT to focus

on core business

Access to the

enhanced skills base

Increased level of

support without

additional staff

Reduce cost & risk

by optimizing your

EAI

Enabling rapid

business growth

Review Performance & Scalability on regular

basis

Align the Roadmap with IT strategy and Implementatio

n

Work with internal IT

team to create deployment architecture

Recommend Roadmap to optimize EAI

Study current Enterprise Application Infra (EAI)

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• Middleware

Consulting, Implementation & Migration

Performance Tuning & Support

System Study & Site Documentation

Design & Implementation of Backup and Recovery strategies

Middleware Security Analysis, Implementation

Design of Middleware Performance Strategy

Installation & Configuration of Middleware product

Application deployment & Oracle Forms-Reports Migration

Migration form Development to Production

Performance Tuning of Middleware product

Upgradation of Middleware product

Troubleshooting of Middleware Product

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• Infrastructure Management Services

Application Infra Management

Database Management

Services

Operating System Services

High Availability

Virtualization and Consolidation

Platform Migration

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• Database Management Services

What We Do? Expertise

Design & Architecture

Database Health Checkup

Patch implementation

Security Policy

Performance tuning

Backup & Recovery

IMPLEMENT INTEGRATE MANAGE

Mission Critical Systems

Performance Enhancement

Backup Policies

Security Enhancement

Platform and Database Migration

Clustering

Virtualization

Implementation Strategy

Architecture Planning

Testing and Prototyping

Technology Consulting

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• Operating System Service

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• Infrastructure Management Services

Antivirus and Patch

Management

NOC Services

Disaster Recovery

Datacenter Management

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• NOC Support

• 24x7 network surveillance • Performance monitoring • Trouble ticket management • Event management • Incident Management • Problem Management • Guaranteed service levels (service assurance) • Quality assurance

• Vendor Management • Change Management • Hardening & Compliance • Service Improvement plan for resource &

performance Optimization • Network Security • Asset Management • Resources as per industry standards

What we provide

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• Antivirus and Patch Management

What we provide

• Complete management, administration, troubleshooting and monitoring of Antivirus, patch and

firmware management maintaining its integrity, health, capacity and availability on all servers,

devices and end points computers where ever applicable

• Antivirus to be 95% up-to-date at any given point in time

• Patch management to be 95% up-to-date with the latest version at any given point in time

• Proactive notification in case of new virus detected or possible virus attack

• Maintaining the configurations of all desktops reporting to their respective primary and GUP servers

• Follow the Release Management Process and deploy OS patches and Security Patches

• Following ITIL best practices

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• Disaster Recovery

A robust DR plan must:

• Protect against potential threats

• Minimize disruption and operational losses

• Manage the recovery operation in an organized and effective manner

• Restore and build back confidence of investors, stakeholders and customers

• Manage brand image and reputation

What we provide

• Strategic Consulting

• Monitoring and Management

• Deployment and Implementation

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• Allied Infrastructure Management Capabilities

What We Do? Expertise

Security Hardening

Disaster Recovery

Testing & Prototyping

Architecture Planning

Technology Consulting

Knowledge Transfer

IMPLEMENT INTEGRATE MANAGE

Mission Critical Systems

Version Migrations

Security Implementations

Installation & Configuration

Performance Enhancement

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• Clover’s Engagement Model

Clover Advantage TM

Dedicated Onsite Consultant for Enterprise Infrastructure

Clover Direct TM/ E-direct

Hybrid model wherein we provide our services remotely and our consultants visit the customer site as defined in the SLA

Clover Connect TM

Remote Consultant for SME Infrastructure through secure connectivity

Clover On-demand

On - demand consultants available to provide Database Management Services as and when required by client

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• Clover Academy (Creating skilled IT professionals)

Top notch training centre for up gradation & learning in Mumbai

Best of the breed trainers for various technologies

Well equipped and complete IT infrastructure for the trainees

Dedicated HR team for soft skills training

Successfully conducting 12 batches round the year with an overall turnover of around 150 trainees

Various technologies covered under Clover Academy:

» Oracle database administration

» Oracle EBS database administration

» Oracle EBS technical

» Oracle EBS functional

» Oracle PL/SQL developer

» Java developer

» Microsoft SQL server database administration

» Microsoft SharePoint developer

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• Alliances

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• Awards

CLOVER INFOTECH recognized at CIO Choice 2014:

• Best Application Delivery Platform

• Best Database Solution Support

CLOVER INFOTECH recognized at CIO Choice 2013:

• Best Database Solution Support

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• Why Clover Infotech?

Access to top Management

Best in class technology expertise

Rich experience in BFSI segment

Innovative and scalable solutions tailored to increase ROI

Adherence to Service Level Agreement

(SLA)

24x7 support infrastructure

Thank You