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Communicating and Collaborating Through the Cloud by Steve Saunders
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COMMUNICATING AND COLLABORATING THROUGH THE CLOUD
Steve Saunders
AGENDA
Workplace of tomorrow
Simplify and enhance collaboration
Best of breed integration
Introduction
INTRODUCTION
Employer measured and paid for
presence
Convention demanded
Employers expected
Resources needed
INTRODUCTION
INTRODUCTION
Expectation
Cloud-based applications & data
Powerful mobile devices
Always on connectivity
Hyper connected
Always available employees
Mobile
INTRODUCTION
Time and presence
Connectivity and collaboration
LESS CRITICAL
Expectation
INTRODUCTION
Be aware of the
out of sight, out of mind
syndrome “
”
OBSERVATION
Voice
3 observations
1st
OBSERVATION
Powerful complementary technologies
3 observations
2nd
OBSERVATION
! Outdated legacy voice systems
3 observations
3rd
OBSERVATION
Won by cost-control army
Controlling cost Driving Innovation
3rd
OBSERVATION
Productivity Collaboration Engagement
3rd
No Employee Support
DISRUPTIVE FACTORS
Disruption Mobility
DISRUPTIVE FACTORS
A consumption based architecture through cloud solutions
A robust wireless infrastructure
UCC suite
UCC
3 solutions
DISRUPTIVE FACTORS
Disruption
DEFINITION
Instant messaging & presence
Conferencing & collaboration
Unified messaging
UCC
1
2 7
6
5 4
3
Telephone
Contact centre
Mobility
60%
DEFINITION
Work faster
Undertake more tasks
Improved work quality
Employees
With right technology:
Positive engagement
Workplace of tomorrow
WORKPLACE OF TOMORROW
Lift employee productivity
Lower operational costs
WORKPLACE OF TOMORROW
Multiples Styles Ways of collaborating
Devices Applications
WORKPLACE OF TOMORROW
Work output
measured by task or activity
rather than by location
WORKPLACE OF TOMORROW
Progressive companies
Working in the right place at the right time
WORKPLACE OF TOMORROW
Mobile workers Reachable Flexibility
WORKPLACE OF TOMORROW
Better Collaboration Choices Costs
Mobile workers Reachable Flexibility
WORKPLACE OF TOMORROW
Connectivity Outcome driven
Better Collaboration Choices Costs
Mobile workers Reachable Flexibility
WORKPLACE OF TOMORROW
Challenge Support technology Flexible
Connectivity Outcome driven
Better Collaboration Choices Costs
Mobile workers Reachable Flexibility
Simplify and enhance collaboration
1 of the top 3 most important
technologies for success
99%
THE EVOLUTION OF UCC TO A CONSUMPTION MODEL
!
Traditionally high barrier to entry
Potential risk of low user adoption
99%
THE EVOLUTION OF UCC TO A CONSUMPTION MODEL
surveyed CIOs consider cloud based UCC solution 70%
THE EVOLUTION OF UCC TO A CONSUMPTION MODEL
Cloud computing = saviour for true UC
Almost zero upfront infrastructure investment
0
More efficient resource utilisation
Usage based costing/ Utility style pricing
Ability to scale to business demand
BENEFITS OF THE UCC CONSUMPTION MODEL
Consumption model must:
Be genuine
Allows flexibility and commercial terms
BENEFITS OF THE UCC CONSUMPTION MODEL
Best of breed integration
No single platform offers best of breed features
Preserve existing investment
FACT
INTEGRATION
Rollout can be staged based on business need, geography or technology
Minimise user impact
INTEGRATION
Utilise the concept of Service Catalogue
Offer the choice:
What technology/applications best suit their budget and work group style
INTEGRATION
Conclusion
Productive work environments
Increased operational effectiveness
UCC
CONCLUSION
Multiple work styles and preferences of the
workforce
UCC
CONCLUSION
Organisations need to create a flexible architecture to be:
Easily scalable (Up & Down)
Consumption base
CONCLUSION
Across multiple
geographies
Increasingly mobilised workforce
UCC
CONCLUSION
COMMUNICATING AND COLLABORATING THROUGH THE CLOUD
Steve Saunders
