Connecting You 2014 slides

© 2014 IBM Corporation

Connecting Youan

Update from

Agenda

Agenda

8:00

Breakfast

8:30Messaging - The IBM Messaging Story

Collaboration - The Evolution of Collaboration

Kenexa - Building a Smarter Workforce

Digital Experience - Exceptional Digital Experiences

10:40

Overarching Themes

CLOUD FIRST MOBILE ALWAYS FLEXIBLE CHOICES


Messaging Update

IBM provides choice for client experience

Abbreviated dates

Social Theme: cleaner, more modern look, adopted across

IBM product line for UI consistency

Embedded Experiences

Shortcuts

“Group By”and

“Show Beginning”

Enhanced Search

IBM Notes 9Social Edition

8

Under development for 18+ months Overarching goals:

– Modern● Use of current theming styles● Simplification and de-cluttering of interfaces● Integrated web experience – Notes Browser Plug-in®

● Extensibility using the most current and stable web technology– Easy-to-use

● Productivity feature enhancements● Easier discovery of capabilities● Default settings changes

– Socially-enabled● Live social capabilities in email – “Embedded Experiences”● Social extensibility with the OpenSocial® platform● Expanded and updated IBM Connections® integration

Leveraging the strength, commitment and clarity of the IBM brand

IBM Notes 9.0Social Edition

9

Embedded ExperiencesWork without switching context...stay focused NOT this...

10

Embedded ExperiencesWork without switching context...stay focused ...THIS!

Download the file directly from

within mail

See the latest and add

additional comments

11

Embedded ExperiencesWork without switching context...stay focused ...or even THIS!

Approve or Reject from within mail

12

My 9.0 favorites... “Discover” page Click on URLs in edit mode “Quick Find” Group by Date “Sticky” auto-sort for Date columns “Snippets” (Show Beginning of Message) Single-click access to Mail, Calendar, Contacts... “Rolling Calendar” view (additive weeks) “Weekly Planner” view Category colors “Add Sender to Contacts” “Reply to All” from Sent folder “Paste as Plain Text” Shortcut key (Ctrl-R / Ctrl-Shft-R) Apple® Mac® Cocoa® support

13

Open mail database performance improved by 20% of first time open (>23% in 9.0.1!)

Open mail database subsequent opens improved by 5%

Subsequent Notes start-up time improved by 6%

Opening an email document is improved by 5%

Switching tabs improved by 3%

IBM Notes 9Performance improvements

14

Notes Application Virtualization VMWare® ThinApp®, Micrsoft App-V®, Spoon Technology®

Encapsulates application from underlying operating system using a virtualization layer; allows local execution and integration with the OS without needing to be installed

Simplifies initial deployment and subsequent updates (e.g., FixPacks, enables easy piloting of new versions, etc.) A number of large companies are piloting the use of Application Virtualization for their Notes and Notes Browser

Plug-in deployments IBM has announced full support for application virtualization – as part of the development process – via a white

paper published in late-2013

http://www.ibm.com/developerworks/lotus/documentation/notes/notesvirtualization/

15

What's ahead for Notes?

“Candidates” → “Choice,” “Interop,” “Delighters” Notes on Apple® Mac® 64-bit OS X®

Run rules on existing email messages “IBM mail support for Microsoft Outlook 2013” GA Local archiving for SmartCloud Notes web “Invitee can forward a meeting invitation as an invitation” Delegate Calendar without delegating Contacts Display Internet addresses instead of Notes addresses Simplified archiving and mail clean-up Simplified search user interface Improved calendar interoperability with Microsoft Exchange®

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17

IBM iNotes 9 Social Edition

Global actions

Launch Notes Browser Plug-in and Connections

Enhanced search

Improved cross-browser attachments area

Social Theme:cleaner, modern, look,

aligned with IBM portfolio

Abbreviated dates

Notes doc links

18

Color-coded left stripe Conflict indicator

Double clicking open area allows easy

creation of another entry at the same time

IBM iNotes 9 – Calendar View updatesSocial Edition

Invitations show by default

19

IBM iNotes 9.0Social Edition

Consumability: Abbreviated dates Quick find Vastly improved Calendar Create, Edit and

Notice forms Calendar view improvements NEW dynamic Scheduler widget Import existing contacts from Microsoft® Outlook®

Return Receipt generation control Paste images from clipboard (Firefox only) Drag 'n Drop attachments (HTML 5 APIs) Extensibility via Notes Widgets and Live Text

(OpenSocial gadgets) Open widget content in new sidebar panels or

tabs

Secure attachment viewing (now on Greenhouse; planned for SmartCloud and on-premises)

Relocate folders

Social integration: Embedded Experiences Activity Stream with “Updates” widget Connections Files integration IBM Social theme

NEW Notes links and web links, displayed together

20

IBM iNotes Modes: Optimized for Desktop and Mobile

Full:● Modern web experience● Responsive Ajax client● IBM Portfolio integration● New accessible mode

Ultra-light:● Touch-optimized● Default for mobile

devices

21

iNotes 9.0.1– Internet Explorer spell checking ~ up to

90% faster iNotes 9.0

– Invitee opens meeting invitation from inbox ~ 50% savings

– Chair creates a new calendar meeting ~ 30% savings

iNotes 8.5.x Improvements– Mail Compose form – 8.5.2– Mail Read form – 8.5.1– Framework, calendar views – 8.5

IBM iNotesContinued performance improvements

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

22

What's ahead for iNotes?“Under consideration”✔ Delegate Calendar and To-Do without delegating Contacts✔ Update / Remove on-line meeting info✔ Offline and Local archiving improvements✔ System Tray Notifier for new messages and alarms✔ Chrome: Drag attachments from message to desktop✔ Mini-business cards when hover over names✔ “Objectized” names within addressing input fields✔ Simplified search user interface Run rules on existing email messages Invitee can forward a meeting invitation as an invitation Contacts area modernization Type-ahead within Starts With, Group by date More full mode areas made accessible Touch-friendly enhancements Improved extensibility and customization Customer-critical Notes feature parity Improve group calendar area Increased portfolio integration, symmetry and content

sharing, particularly with IBM Connections Analytics to help you focus on critical mail

23


24

● Applications

Problem: Can't access traditional Domino applicationsNotes Browser Plug-in: applications run in a browser with no design modification

9.0 + SmartCloud NotesNotes Browser Plug-in

● Applications● Mail-enabled

applications

9.0.1 + SmartCloud NotesNotes Browser Plug-in

25

IBM Notes Browser Plug-in Homepage

TipsLinks to most recently used applications

26

Notes application in the browser

Notes Statusbar

Notes Toolbar

Notes Menus iNotes Integration

Notes Application

Area

27

IBM Notes 9.0 Browser Plug-in Designed to easily extend applications previously available only to Notes users out to

web browser users, as well Provides a powerful compliment to existing XPages capabilities Allows applications to run in a browser with no modification! Lightweight install, similar to other plug-ins in size, deployment time and configuration

requirements

Minimal limitations:– Windows only (for now, at least!)– Not designed to support mail template, rather, to work in conjunction with iNotes– Firefox and Internet Explorer along with Citrix, in first release

Licensing: Enterprise CAL, CEO Communications, Collaboration Express

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29

March (9.0) Notes Traveler 9 available on IBM i Support for Microsoft® Windows®

Phone 7.5/7.8 and 8.0 Support for Microsoft Windows

RT™/Pro™ Tablet Support for BlackBerry® 10™ devices

July (9.0.0.1) Out-of-Office support MDM APIs Smart Forward/Reply Prevent copying Updated contact display

Traveler 9 in 2013 Contacts on iOS®MobileIron® on Android®

New options for securing Traveler data Enhanced attachment security MobileIron integration

30

Productivity enhancements– Sync trash folder– Response indicators in inbox– Sending S/MIME encrypted mail

Integrated collaboration suite– Sametime awareness– Integration with Connections services (Files,

Communities, Activites) Enhanced Support on Windows Phone

– Calendaring, ToDos Improving Traveler Security

– MDM integration– DLP enhancements– Certificate-based authentication

Native Notes Traveler iOS!– Secure, single app– Cross-app integration– More Domino-specific features

Android “Client of the Future”

Traveler 9 in 2014 NEW Android experience

31

IBM Notes Traveler 2014 Strategy and PrioritiesTraveler on iOS

Full Notes Traveler iOS clientSolution for those who need/want to move past current implementation limitations:

Security: Fully containerized client Single App: No bouncing to other apps for common tasks:

– Domino Encrypted Mail– Prevent Copy– Out of Office

Calendar: Address Domino incompatibilities with iOS calendar app Domino specific features not available in on board apps:

– Mail: two way draft folder sync, optimized mail search and sort– Calendar: free time search, delegation, to dos integration– Contacts: Domino specific fields & lookups

Cross app integration with Connections & Sametime (Sametime presence, direct Connections actions)

Still provide integrated work & personal experience expected by iOS users Multiple mail, calendar, contacts accounts accessible via a single app

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33

What is IBM Mail Support for MS Outlook 2013? Allows Domino 9.0.x and Outlook 2013 to communicate via Exchange ActiveSync (EAS)

– Outlook 2013 natively offers EAS account configuration– This is a capability vs. separate solution (i.e., IMAP, POP3, etc.)

A lightweight Outlook 2013 add-in exposes additional functionality beyond what Outlook 2013 natively offers for EAS configurations– Leverages Domino REST services

Capabilities– Mail, calendar, contacts, delegation, offline, search, Notes encryption, OOO, etc.

Limitations– Outlook 2013 only (Win 7+)

● No support for prior Outlook versions possible (only Outlook 2013 supports EAS v14)● No Mac support (EAS not supported for Mac Outlook offerings)

34

IBM Mail for MS Outlook - Requirements

Client– Outlook 2013 on Windows only

Server– Windows 64-bit / Domino 64-bit platform– Requires:

● Domino release 9.0.x● HTTP protocol● IDVault

– Language: English Only

Other considerations:– Clients must use local mail files (this is a synching solution,

which means there is no direct server access of mail files)

Full calendar, free/busy time support in either client...

In Outlook 2013, open Doclinks in Notes Browser Plug-in...

37

Target Milestones

Started Q2 / continues through Q3 2013 – Alpha / Code Drop 1– Alpha will be limited to around 6 customers

Q4 2013 “Limited Availability” release in conjunction with IBM Notes/Domino 9.0.x – Release will be limited to ~100 customers– Platform/Language: Windows, English Only

Additional “Limited Availability” releases throughout 2014– Releases to incorporate customer feedback and solidify capabilities– Delivery mechanisms to be determined (e.g., Solution Catalog delivery similar to

Connections Mail)– General Availability would align with future Domino release– Cloud availability for SmartCloud Notes targeted for Q1 2014

38


39

Domino 2013 9.0

– SAML Single Sign On support– Notes Federated Login - No ID file, No Problem– Security Enhancements – TLS and SHA-2 support– OAuth Support - Open Standard for Authorization– DBMT → DataBase Management Tool– IBM Domino 9 Hypervisor Edition

9.0.1– Quality: Notes / Domino Social edition 9.0.1 was focused at addressing important IBM

customer reported defects– XPages Mobile enhancements: detect device type, orientation, event changes– New REST calendar service

40

IBM Domino On-boarding Manager Migrate email, calendar, contacts from Exchange 2003/2007/2010 into Domino Active Directory migration to automatically create users and groups in the Domino directory

● Supports Active Directory 2003 and 2008 Requires Notes 9.0+ on the migration workstation Migrated NSF files can run on Notes/Domino 9.0.x and the latest 8.5.x version For important PST files, can import to Exchange server then do the migration Has been used by some customers/partners in North America, Europe, and Asia Pacific, with the largest single user data size >30GB Are you interested now?

● Please contact your local ISSC rep for project planning and migration. – On site migration– Migration utility setup on Softlayer cloud for PST uploads and migration– Better planning, issue isolation and savings on learning curve

● A Limited Beta is available customers/partners who have a project can be invited to get the build. Please let us know if you are interested!

41

Domino 2014 – Focus on Enhancing Search We recognize this is an important area to focus on as information stored in mailfiles and

application databases continues to grow at a rapid pace.

Changes to date have been incremental as the underpinning is still based on GTR– Move FullText indexes to a separate disk– Better management of index updates– Fixing bugs as they come up

Limitations solved by newer technologies like Apache Solr (http://en.wikipedia.org/wiki/Apache_Solr)

Advantages to Solr– Accessible via multiple programming languages(REST like APIs)– Highly scalable– Allows for full-text search

http://en.wikipedia.org/wiki/Apache_Solr

http://en.wikipedia.org/wiki/Apache_Solr

42

Simultaneous Language Ship

Currently it takes roughly 90 days from English release to complete localization, testing and shipping all of the Language releases

In the future we plan to simultaneous ship language release for Notes/Domino instead of staggered releases.

The beginnings of this work has occurred in 9.0.1 where we switched to using the IBM Translation Service Center

43

IBM provides choice for Cloud Deployment

44August 2013 IBM SmartCloud for Social Business 44

SmartCloud Engage Advanced: Portfolio Overview

DashboardYour personal homepage, providing you with a consolidated overview of your business network

PeopleThe People feature allows you to manage your contacts and connections; project your personal Profile

CommunitiesCollect resources and share among people with common interests, responsibilities or joint projects

ActivitiesIntroduce new projects, track a meeting to-do list, brainstorm new solutions and more

FilesAn online space for storing and sharing documents, presentations, bookmarks and content collections

FormsCreate and publish surveys and forms for your businessEventsOnline event management – manage registration, host your event and conduct post event analysis

MeetingsShare your entire screen, publish select documents and even attend a meeting via your smartphone

Instant MessagingCommunicate in real-time – text chat instantly with business contacts and colleagues

E-mailEnterprise-ready Web, Mobile and Rich Cliente-mail capabilitiesCalendarView your colleagues' free and busy times and create and share multiple calendars

IBM DocsWeb-based editors for creating, sharing and collaboratively authoring word processor, spreadsheet and presentation documents

4528/03/14 SmartCloud for Social Business - Open Mic - What's New in SmartCloud Notes45

120

IBM SmartCloud Notes Offerings

46

47

Moving To Cloud… SimplifiedWith the “Bridge to Cloud” Play

Renew mail subscriptions….and apply on-premises investments to seats in the cloud……for little to no additional cost

49


IBM Mail IBM Mail NextNext

50

w a s te

w o rktim e

We

a lo t o f

a t

51

Organizations lose:

§ $1,250 per user in annual productivity because of time spent dealing with spam

§ $1,800 per user on unnecessary emails from co-workers

Source: http://blogs.atlassian.com/2012/09/collaboration-best-practices-3-reasons-email-hurts-productivity/

http://blogs.atlassian.com/2012/09/collaboration-best-practices-3-reasons-email-hurts-productivity/

IBM Mail NextFocus on your work, not your inbox

Empowered mail that helps you:§ Focus on your top priorities§ Find anything in your inbox or archive§ Dominate your action items

52

IBM Mail Next§ FAST search§ TUNE-IN the important, TUNE-OUT

the yammering§ OPTIMIZED for mobile, web§ DELIVERED in the cloud

Designs Subject To Change

IBM Mail Next

53

My calendar

Things “I owe” others

Things “others owe me”

DashboardMy “VIPs,” or

management chain, or experts, or…


IBM Mail Next

54

Hover and click (or gesture on mobile

device)

“Flip” to reveal meeting details

Go to my inbox

“What needs my attention?”


IBM Mail Next

55

Team analytics

“What’s new?”

“Mute” a thread or

conversation


IBM Mail Next

56

Team analytics


IBM Mail Next

57

Easily share content with a

community

In-line attachment

preview

Powerful, faceted Search



IBM Collaboration Update

Darren BelfordStuart DuguidClient Technical Professionals | IBM Collaboration Solutions

What an IBM “Cloud First” Approach Means

Marketing / Offering Awareness

Get the word out Reach

Let customers know that IBM has an extensive portfolio of cloud solutions and expertise

Offerings Provide turnkey set of public / private / hybrid solutions and guidanceon how to choose

Sales& Adoption Offer range of deployment

models based on customer needs

Provide licensing and contract options that make it easy to adopt

Development Single code stream with defined

release cycles for all delivery models Continuous Delivery to speed

deployment and updates to public / private cloud

Cumulative On-Premises release cadence

Design Thinking: team with customers to build powerful user experience, quickly realised with our cloud services

Announcing IBM Connections

SocialNetworking

Meetings

Docs

Mail

Chat Content

XPagesIBM Connections platform

IBM Connections SDK tool-kit

61

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose1Source: Gartner Magic Quadrant for Social Software in the Workplace, September 20132Source: The Forrester Wave™: File Sync and Share, Q3 2013; Cloud Strategies for Online Collaboration Software Vendors, Q3 2012, and Enterprise Social Platforms, Q3 2011, Forrester Research, Inc. 3Source: IDC: Number 1 position from 2009-2012, IDC Worldwide Enterprise Social Software 2013-2017 Forecast and 2012 Vendor Shares: From ESS to ESN, doc #241323, June 2013.4Source: Aragon Research Globe for Enterprise Social Software, September 2012

IBM Social Business Leadership

62

IBM Connections 4.5IBM Connections Content ManagerOutlook Sidebar Plug-inActivity stream portlet

Cloud:Mobile Community files, forums,bookmarks

On-prem:Mobile @-mentionsMobile post to community/profile Mobile single tap to view fileMobile access Downloads from main nav

Jan

Mar

Jun

Sept

Dec

IBM Docs on Mobile cloud

AirPrint support (cloud/on-prem)

Next Gen Theme (on-prem)

Cloud:Cloud update to Connections 4.5Next Gen Theme, Global searchMS Office & Desktop pluginsMobile Community folders, Mobile contactsOn-prem:IBM BPM & Connections integrationGovernment 2.0 Template for PortalMobile two factor authenticationMobile action required in streams

Cloud:Activity Streams & MicrobloggingCommunity microbloggingSocial bridging (cloud/on-prem)Community EventsView open questions per communityThreaded comments in blogsEdit comments in blogsEmail digestsWiki Table of contentsMobile microblogging & file syncNotifications in mobile open mobile appNew media gallery / wikis (cloud/on-prem)

On-prem:Community polls/surveysOpenOffice plug-in for ConnectionsQuickr → CCM migration tools

Mobile:Support iPad Mini/ iOS 6.1I'm Following view now default

IBM File Viewer (on-prem)

IBM Connections Suite 4.5.1

Cloud:File Sync on desktopIncrease % of relevant info in streamConsolidated views in homepageActivity stream badgingCommunity polls/surveysCommunity landing pageCommunity soft delete@mentions in blogs/ideationSeparate My Activities/CommunitiesView forum replies sequentiallyMobile Push Notifications for Action Required

On-prem:Community-owned foldersMobile file syncCCM on MobileAirPlay of Docs presentations

IBM ConnectionsDeliveries in 2013

Collaboration outside my organisation

Business Challenge● Working on a detailed response document to a tender, involving Business Partners and Contractors● Several members of the team, including Paul are traveling overseas & only carrying a tablet.● Need to ensure we are all working from the same document● The deadline for submission is non-negotiable

Solution● By utilising the Collaboration capabilities within SmartCloud for Social Business, I can effectively

share and collaborate with the right people instantly

Benefits● Fast and Effective - Share files easily and effectively both inside and outside my organisation,

allowing for document control ● Access from anywhere, anytime

Let's look at some of these new 2013 features in action...

6412

Web-based survey/poll designer

Create single question polls Multiple questions in one

page Define which responses are

required Place questions in a logical

order on a page Control how questions flow

with rules Notifications in the stream to

raise awareness and engagement

Polls and SurveysGet a pulse on your team

65

Browse through media quickly

and upload using device camera

New Media Gallery Layout Take pictures and videos in

the field and collaborate with those back in the office

Take snapshots of a whiteboard and share back meeting notes

MobileAnytime anywhere collaboration

Announcing IBM Connections

SocialNetworking

Meetings

Docs

Mail

Chat Content

XPagesIBM Connections platform

IBM Connections SDK tool-kit

IBM Sametime 9DEVELOPMENT BETA PROGRAM LAUNCH DATES

7 Sites3 Continents15 Months

480+ Testers35 Customers

Cloud and On-Premises3 Months

Announcement: Sep 10Virtual Event: Sep 18

GA: Sep 20

68

§ A modernized user experience– A significant and very interesting makeover

§ Rich communications– Voice is required, video is strategic

§ Mobile– Primary and first for delivering innovation

§ Enhancing the social experience– Because social isn’t social if you can’t communicate

§ Platform and feature enhancements– Updates, fixes, improvements...

§ New packaging– Simpler and easier to sell

IBM Connections Chat & Meetings (Sametime 9) ThemesDelivered September 2013

69

One UI benefits for the Sametime 9 user experience

§ An improved desktop client– Fewer steps to get to a menu option– Shorter context menus– High-priority functions moved to single-click

(or tap) access§ Faster Web clients

– Twice as fast compared to Sametime 8.5.x§ Beautiful mobile apps

– Intuitive, elegant and easy to use§ A consistent look-and-feel

– Across clients– Consistent with the greater portfolio

70

Mobile chat

§ Soft phone– Dial-out to PSTN over the data network– SUT ring-back support

§ Point-to-point video on tablets§ Point-to-point audio for phones§ Push notification support for Android

– Incoming messages pushed from Google® Cloud Messaging® while in background

– Improves battery life§ One UI alignment for tablets

– A consistent user experience with PC clients§ Device and OS support updates

– Apple® iOS® 7.x– Google® Android® 4.x

71

§ Smarter Meetings concept– Scheduled meetings view

• IBM Notes, Microsoft® Outlook®– One-tap join– Audio-only meetings (conference calls)– Invited-vs.-present view– Device-side annotations– Preview mode for shared documents– Continuous-presence A/V for tablets– Server-side recordings support– Remote control (device to desktop)– Integration with IBM Connections

• Files, Profiles§ One UI alignment (phones and tablets)§ iOS 7.x and Android 4.x

Mobile meetings

72

Social features included in this release

§ Integration with Connections

– Meetings integration with Files• Web meetings client• Mobile meetings app

– Integration with Profiles• Mobile meetings app

– Community widgets• Video Chat• Persistent Chat Rooms• Meeting Rooms

§ Improvements to community features– One UI alignment– Improved notifications and alerts for

Persistent Chat Rooms– New policies for managing screen sharing

73

IBM Sametime® 9 Deployment Architecture

Meeting Server

Community Server

SIP Proxy / Registrar

Conference Manager

TelephonyApplication

Server

TelephonyControl Server

Sametime Proxy

SIP Edge Server

TURN ServerTCSPI

HTTP Reverse Proxy

Sametime Unified Telephony

Media Subsystem

Firewall Traversal

DMZ

Enterprise Telephony

HTTPVirtual Places (VP)SIPMedia (RTP)API

Voice / Video ComponentSametime Dependency3rd Party Component

VMGR ClusterVideo

ManagerVideo

Manager

Video MCU

Video MCU

Site 1 Site 2

VMCUPool

Wondering why you should care about desktop video?

External Access

7474

Studies have shown > 90% of communication is non-verbal

Increased productivity is now cited as greatest benefit of video

Your remote workforce wants to feel more engaged

Your customers may have questions

75

But don’t take our word for it… hear what experts in the industry have to say

Reference: Weinstein, Ira M., Nilssen, Andy 2013. “End User Survey: The “Real” Benefits of Video” Wainhouse Research, LLC

76

Regional Management More frequent quality engagementBusiness Challenge

• Individual interaction with regionally dispersed site management• Infrequent visits due to distance and time

Solution• Leveraging Sametime regional managers can have face to face engagement with local teams• Let's take a look – Demo time.

Benefits• Dispersed teams can share solutions to similar challenges across locations• Management and local teams form a more personal bond and with adhoc real-time communication

reach decisions faster and gain efficiency• High Quality & Secure User Experience – Both internally and externally• Faster time to access A/V services & meetings – Increases Productivity• Integrated Library – Ease of access to Meeting history• Meetings easily recorded and shared... - Ideal for training

77

Regional Management

Remote Expert

Customer Support

Recruiting and Onboarding

78

Citrix® or other Virtual Desktop solutions

Today Future Directions* Citrix is supported for most Sametime features

– Not including audio, video, and telephony Testing reveals some working A/V scenarios

– Especially for audio and telephony– Not supported today, but will be eventually– Operates in “compatibility mode”, via Citrix server– Not scalable, especially for video use

Enhance support to include “optimized mode”– Streams directly to/from the client– Scalable for an enterprise solution

Support H.264 SVC

Thin Client VDI Server

Remote Endpoint

Sametime Client

SIPMedia

Built-in Device Handlers

Thin Client VDI Server

Remote Endpoint

Sametime ClientSametime Media Plug-in

* Future directions are areas we considering for future development

79

The Roadmap for 20141Q14 2Q14 3Q14 4Q 14

Clo

udPr

em

is es

Meetings to Sametime 9 “Present In Meetings” from Files

Web chat to Sametime 9 File transfer from web chat

Chrome support

79

1:1 Audio & Video Calls, including mobile

Chat with guest users Screen capture from web chat Web chat file transfer from

Connections files App Share Improvements

Communities own Meeting Rooms

Communities and public groups in IM contact lists

Rich client APIs and plug-ins Rich client Meeting Support

Multi-point AV in meetings, including mobile

Whiteboard Java-free App Share for Windows

IBM Docs with integrated chat

Sharepoint 2013 Integration Security Updates

Chat Logging for Persistent Chat Rooms

Security Updates

Connections Chat 9.x Connections Meetings 9.x

Mob ile

Audio & Video on Smart Phones(Chat & Meetings)

Use Audio & Video as guest in Cloud Meetings Federated ID authentication for Cloud MDM integration with Mobile Iron & Fiberlink

Support for Cloud Audio Conferencing Incoming call support (Chat) Room moderator dial out (Meetings) Audio-only to full meeting escalation (Meetings) Whiteboard (Meetings) Windows phone (no av)

80

IBM Connections - 2014 Focus

8123

82

Employees can be designated to

create an external community

Designs Subject to Change Without Notice

Create a community for external collaboration

83

Typeahead will find external people who are already

registered

Yellow bar remains fixed to identify

the community as external


Invite an external user into community

84 Designs Subject to Change Without Notice

Integrates with your business control

systems to allow invitation directly from within

the community

Invite anyone with just an email address

85

New user must register with the

system, and then logs in


First time experience for new users

86

External user only sees what

they have access to (Communities or Files)


First time experience for new users

87

All community content is

available to the external user


External users comes into the community

88

External users can see business cards

but not Profiles; cannot view the directory


External user sees basic business card for members

89

Easily identify external users

anywhere in Connections


External user comments in the Activity Stream

90

Employees can find external users in

the directory & can see their profiles


Viewing an external user

91

Default text can be used or a personal message from the

inviter

Clear actions for the

recipient to take

Option to learn more


Improved email notifications

92

Synchronize files between your Connections files repository, your desktop file system, and your mobile devices.

Round trip editing with local changes updated automatically.

Have the latest version available at all times.


Synchronize files to your desktop

93

Archive all Connections content including CCM documents with IBM Content Collector for compliance

Broad release of Quickr to CCM migration tool

Windows Explorer integration

Usage Metrics

MS Office integration

Combined Community Files & CCM Files

Designs Subject to Change

Plans are subject to change without notice


CCM Enhancements

94

Day at a Glance to quickly scan for new and updated info

Notifications to be alerted to important info History to find your way back Saved Searches to focus on specific

projects or people Updated UI for iOS 7 and Android to drive

engagement Updated Blogs UX to optimize finding and

reading Personalized navigation to make it easier

to get around Search enhancements for better results

22


Mobile Updates and Enhancements

95

A new way to navigate● Customizable to each user's needs● Favorite your most visited areas● Get back to recent places with History

view Tune the stream to your needs

● Search and filter the stream makes finding content easier

● Custom streams of people and communities

A fresh look at blogs● One screen hub for all blogging needs● An amazing reading experience● Pin posts to read later

–Search and explore content

Designs Subject to Change


Mobile Updates and Enhancements


Instant access to the recently visited content you care about

IBM Connections HomepageQuick access to the content you need

97

Search Activity Stream to

find messages and content


IBM Connections HomepageSearch your stream and find what you need

98

Just type, no waiting – fast look-up

Personalized results find users by partial name matches via your extended network relationships

Find your contact even with misspellings

Combine names with tags to refine results


People typeahead searchFind who you need – now!


@-mentions everywhere

100

Organise your community files in folders. Follow a community folder to get notified of new documents.


Community Folders

101

Preview file contents from

within your community files

Expanded detail on files

shows preview or playback of content


Create custom gallery based

on community folder

Consolidated file viewer in Communities


Ephox Rich Text Editor

Paste images directly into

the rich text editorQuickly and easily embed

files withinthe rich text editor

Kenexa - Acquisition Intent to Talent Suite

August 2012………………….December 2012……………………………………………Connect 2014

Workforce ScienceUnderstand what is unique about people and build the hiring, development and retention mechanisms to make them successfulApply Watson Foundations capabilities in big data and analytics to make evidence-based decisions

Digital ExperienceEnhance how the workforce

experiences HR solutions and easily connect to other

systems with an exceptional digital experience – designed

by humans, for humansSocial CollaborationConnect your workforce to people and information to increase speed to productivity and innovation Use change management methodologies to ensure adoption and drive success of all talent programs

What’s Different about the IBM Kenexa Talent Suite?

IBM Smarter Workforce –Talent Suite

105

Listen to the voice of your organization and engage your workforce

Make smarter decisions with Big Data insights

Invest wisely in your employees

Attract the very best talent get them productive

Connect employees to the information they need

✔ Employment Branding✔ Recruitment Technology✔ Candidate Assessment✔ Onboarding✔ Recruitment Outsourcing

✔ Reporting✔ Predictive Analytics✔ Cognitive Analytics

✔ Compensation Planning✔ Recognition and Rewards

✔ Enterprise Talent Frameworks✔ Social Learning✔ Learning (LMS & LCMS)✔ Performance Management✔ Social Collaboration (Connections)✔ Expertise Locator

✔ Enterprise Talent Frameworks✔ Leadership Assessment✔ Leadership Development✔ Engagement Surveys✔ Succession Planning✔ Mobile Feedback

Smarter Workforce -

120,000 global employees

26 countries deployed

23 candidate languages deployed

10,000 global system users

1,000,000 CVs loaded annually (avg)

30,000 annual new hires (avg)

• Achieve an efficient, effective and faster recruitment process

• Flexibility• One consistent external employment

‘brand’• User-friendly, unified career website for

all internal and external candidates• Accommodate diverse hiring needs

• Accommodate large numbers of unsolicited applications

• Integration with several internal HR systems

• Language support

The 480,000 Glut

Copyright Kenexa®, 20127

7

The sift (25,000 employees needed/year out of 480k)

ROI

Retention (25% turnover in first year)

40k/month apply X .85 sifted out @ three hours per applicant @ $35/hr = $105 X 34k sifted out = $3,570,000 in savings

31,250 people X $35,000 annual pay X 144% = $50,400. Stats say 30+% leave (due to cultural fit) 9,375 X $50,400 = $4,725,000/year

The IBM Kenexa Talent SuiteA science-based, socially integrated user experience for workforce development and employee engagement

108

• Attract and hire people like your best employees

• Accelerate new hire productivity with social engagement

• Align employee performance with business objectives by providing continuous feedback

• Retain top employees with market-competitive pay and tailored rewards

• Drive business results with an interconnected and collaborative workforce


IBM Web Platform Update

Stuart DuguidClient Technical Professional | IBM Collaboration Solutions

110

Components of Digital Experience

Integrated core platform Open and robust integration Decisions through analytics Tailored to location, attributes,

preferences, device, behaviors Flexible to new technology

111

2013 Release Highlights

2013

In-line editing of web content In-line visual content targeting Micro-Site wizard Adaptive/Responsive Web Design (RWD)

Social Media Publishing Social Rendering IBM Install Manager Support

Digital Experience Offerings V8.0.0.1 Embedded Digital Asset Management

IBM Web Content Manager Rich Media Edition

IBM Customer Experience Suite Rich Media Edition

New Digital ExperienceRich Media Edition Offerings

Survey/Polls for IBM Connections Integration with WebSphere Portal

IBM Forms Experience Builder V8.5

Private Cloud application patterns

X86 and Power platforms

Digital Experience on Power / AIX PureApplicationSystem

Continuous Stream Delivery

IBM Connections 4.5 Portlets

Content Template Catalog 4

Site Builder 4.1

IBM Connections Content Manager Entitlement

Government Site Template

IBM Unica NetInsightIntegration

IBM Interact Content Spot Support

IBM Marketing Center Content Spot Support

IBM Web Content Manager support for IBM WebSphere Commerce

IBM Smarter Commerce

Integrations

112

2014 Plans

113


114

Device support capabilities – detect & respond

Desktop

115

Support Native Mobile Apps

Better leverage the theme optimization framework with Worklight– Device Classes– High Performance resources by device– Worklight only resources

Co-deploy Worklight and Portal Better support for pre-loaded content within Worklight apps

116


117

Content Template Catalog 4.1.2

New templates

118

Fully inline edit Rich Text

119

CTC Site Builder

Seed content Background tasks Site sections

120

CTC Future plans*

4.Next on Portal/WCM 8.Next in 2014 Q2

Then– Full managed pages support – JQuery UI widgets– Full Multi-Lingual support– Additional templates

121

Vanity URLs

Stored and managed in WCM (including support for Syndication)

Portal V.nextbeta

122

WCM Content Security

Consistency with Portal Security– Roles, inheritance, propagation

Attribute Based Security (shipped v8.0.0.1)– Simple but flexible

Portal V.nextbeta

123

Project Templates

who has access to the project – versus specific items in the project

the list of reviewers/approvers the workflow actions for project approval

Portal V.nextbeta

124

EditLive Enterprise

New entitlement features– Embed Social Media more easily– HTML5 Support– Commenting– Mobile Preview– Accessibility

125

WebRadar Entitlement

WCM content analytics and reporting

126

Cross Version Syndication

Content migration is now much simpler

Syndication between releases is supported on these versions:– From version 7.0.0.2 with CF26 or higher– To version 8.0.0.1 with CF09 or higher

Now Available

127

Enhancements for Syndication

Quality, Scalability and Performance

Version Catalog Comparison ReST Service

Improved error handling Syndication status for each item in

authoring UI

Portal V.nextbeta

128

Rich Media Edition

Seamlessly integrated Multi-channel consistency Centralized management, search and

comprehensive editing support for images, video and more

Collaborative features for creative professionals

V8.0.0.1 CF9 added– DB2 support, – support of all portal LDAPs,– UI improvements– Install improvements

129

Deliver and Stream HD Videos

Automatically detects device and bandwidth– Use best rendition for highest quality playback

Customize player branding

CDN integration for fast and secure delivery across the globe

Portal V.nextbeta

130


131


132

Enhanced inline targeting

Hide portlet by segment/device Exclude segments in targeting rule.

Portal V.nextbeta

133

Content Targeting with external Marketing Tools

IBM Interact and IBM Marketing Center

Available Now on Catalog

134


135

Commerce with WCM Content

Add WCM content to items in store Pick from WCM within e-marketing spots Link, preview, and publish from Commerce

Now Available

136


137

WCM Social Rendering

Use WCM templates to show Connections content

Full control over appearance Select relevant content with filters

Now Available

138

Further Social Integration

Discuss web content items– Connections discussion forum automatic link to WCM content– Read and post

WCM presentation templates – include responsive design

Portal V.nextbeta

139

Even More Social Integration

More update actions–like/unlike, join/leave, create/delete...

Dynamic lists update filters from portlet events

Link social list instances to page trees

Portal V.nextbeta

140

141


142

Digital Data Connector

WCM presentation templates used to render any external content

Dynamic filtering using public render parameters

No custom coding– Rendering profiles transform external data into lists

Being used extensively within IBM for integrating IBM solutions

Presentations and designs use workflow, projects, preview, versioning, syndication

Generic and shared caching and data retrieval infrastructure

Portal V.nextbeta

infuse

Query

markup

143

Integrating remote XML Data without coding

WebSphere Portal

XMLWeb

ContentViewerPortlet

Markup Portal Page

WCMPresentation

Template

Generic Bean ListData Structure

DDCXML

Plugin

144

Script Portlets

Create portlets from HTML, JavaScript, and CSS only Stored and managed in WCM Access to

– Shared render parms– Portlet preferences– Portal AJAX proxy– Script snippets– Portal Styles– etc

Portal V.nextbeta

145

Create portlets from HTML, JavaScript, and CSS only

146


147

Operational improvements

Search quality improvement Lightweight tagging and rating HTTP Outbound Integration

– Single Reverse Proxy WAS 8.5 Support

–JSR 286 and WSRP on Liberty profile Updated tools

– WEF, RAD v9.0.1

Now Available

148

Portal UX Screen Flow Manager

Screenflows are defined declaratively and connect reusable UI components

Now Available

149

Theme Improvements

Simplification More useful errors Analysis tool for theme

components Theme packaging for staging

to production Reduced Dojo consumption Tool Bar Isolation

150

IBM's Exceptional Digital Experience Strategy

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Acknowledgements and Disclaimers

Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.© Copyright IBM Corporation 2014. All rights reserved.• U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.• IBM, the IBM logo, ibm.com, and WebSphere are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM

trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml

• Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries.• Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.• Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.• UNIX is a registered trademark of The Open Group in the United States and other countries.• Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.• All references to Open Financial Network refer to a fictitious company and are used for illustration purposes only.• All references to Your City refer to a fictitious government and are used for illustration purposes only.Other company, product, or service names may be trademarks or service marks of others.

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