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Presentation focused Culture, Sharing and creating and environment to encourage DevOps and learning in general.
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John ClaphamNokia Entertainment
People As Service – How not to build a lasting DevOps Environment
A word of introduction
The Four Pillars…
The four pillars are CAMS…
Culture Automation
Monitoring Sharing
That’s a miscalculation
There are 29
The four pillars are focus areas
Why?
Personality Types!
Introverted, Sensory, Thinking, Judging
Reserved, Observant, Tough Minded, Scheduling
Typically 11% of the US population
In software engineering?
24%
Sharing…
Effective Communications?
Sharing is about knowledge…
…and feedback
Sharing enables learning
Sharing builds resilience
Culture…
Culture = Beliefs, Behaviours, Attitudes, Values
Culture answers questions you can’t predict
Culture is durable
Culture is an attractor
“…We want innovators, and that means maintaining an environment where they’ll flourish…”
Culture has trajectory
Culture is cultivated
“…create value for the customer, the consumer and the company, while acting with integrity and in a responsible way.”
Putting it into practice…
Listen, Observe, Visualise
Leaders, Influencers, Role models
Structure & Purpose
“…any organization that designs a system will inevitably produce a design whose structure is a copy of the organization's communication structure”
“…design effort should be organized according to the need for communication.”
Community, Responsibility, Ownership
Interest, Inspire, Involve
Learn
RTFM!
ReadingTraining
FeedbackMentoring
Reflections…
People things, like culture and sharing are crucial to successful business
They are the catalyst for change
Ways to encourage these are simple & low cost
The key thing is to listen, learn and trust
Thanks!
@johnC_Bristol
References…All pictures, except Wallace and Gromit by:http://www.flickr.com/photos/uk_pictures/
CAMS – John Willishttp://www.opscode.com/blog/2010/07/16/what-devops-means-to-me/
The use of MBTI in software engineeringhttp://oro.open.ac.uk/24433/7/
How Do Committees Invent? – Melvin E Conwayhttp://www.melconway.com/research/committees.html
The Lego Group Wayhttp://aboutus.lego.com/en/lego-group/corporate-policies/
DevOps at Nokia Entertainmenthttp://www.infoq.com/articles/monthly-devops-01-nokia
