DBS2016: Super Emerging Technologies

© 2016 Information Services Group, Inc. All Rights Reserved.


AlexBakker,ResearchDirectorNovember17,2017Greenwich,CT

Super Emerging TechnologiesThe Keystones of Digital Transformation


• Initially,businesscomputingfocusedonautomatingback-officeprocessesandcreatingSystemsofRecord. Next,weautomatedandenabledthefrontofficeandknowledgeworkers.

• ThelastfewyearshasseenafocusonSystemsofEngagement– andwereimaginedhowwewantedtoleveragethetoolswehadbuilt.

• Now,newtechnologiesareenablingbusinessestomeasure,monitor,andenablearangeof“no-office”problems.

• Thisbuildsontheworkdonehistorically,andextendsitfaroutsidethewallsoftheenterpriseandthetraditionaldomainofIT.

• Thenewtechnologiesareenablingnewbusinessmodels,masscustomization,andpersonalizedexperience.

The Focus of Computing is Changing


• LetslookintothesomeofthetechnologiesenablingandtransformingDigitalBusiness.

• ThecoreofDigitalBusinessliesattheborderbetweenITandBusiness,butalsoattheborderbetweenthePhysicalandDigitalworlds.

• Anewwavetotechnologiesthatspantheliminalareabetweenphysicalanddigitalhasarrived.

• ThesetechnologiesrelyonunprecedentedalignmentofbusinessandITtosucceed.

Super Emerging Technologies


• Drones/UAVs

• InternetofThings

• MachineLearning

• Augmented/VirtualReality

• Autonomoussystems/vehicles

• Wearables

• 3D/AdditiveManufacture


Let’stakealookatsomeofthesetechnologies:



29%

18%

22%

23%

14%

22%

13%

13%

13%

6%

18%

20%

17%

18%

24%

22%

20%

21%

18%

18%

24%

25%

27%

24%

23%

24%

29%

29%

32%

23%

19%

27%

23%

23%

27%

20%

26%

23%

21%

29%

10%

11%

11%

11%

12%

12%

13%

14%

16%

24%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Drones / UAVs

Virtual Reality / Augmented Reality

3D manufacturing / Scanning

Robotics

Sensors / IoT

Robotic Process Automation (RPA)

Location intelligence

Machine learning / AI / Cognitive

Voice Recognition / Natural Language Processing

Data Science / Big Data

Not Deployed, No Plans to Use Researching, But No Current Trials In Alpha Stages – Trialing But No Plans to Deploy

In Beta Stage – Trials With Plans to Deploy In Production Source: 2016 Digital Platform Survey, n=352


What’s different about these technologies?

• New Technologies are entering the market continuously.

• Cloud, Mobile, Social, Analytics are just a few of the examples from the last few years.

• These are different.

• The last 10 years has primarily focused on innovation of the knowledge worker.

• This next wave of technology puts the focus back on the physical world.


Who is using them?

Adoption across many industries:

• Manufacturing, Energy (AR, VR, 3D manufacture)

• Mining, Construction (Drones, Location Intelligence)

• Agriculture (Drones, Autonomous Vehicles)

• Healthcare (Wearables, IoT, Machine Learning, 3D printing)

• Transportation (IoT, Autonomous Vehicles, Location Intelligence)


Drone Deploy


Robot Bike Co.


John Deere

Autonomous Mower Soon…Autonomous Combine


Arizona Public Service Electric Company


What’s the Catch?


(Big) Data

• These technologies both rely on and generate data.

• The data can be mix of structured and unstructured, image, video, GPS, time-series.

• Collecting data is less than half the battle.

• Alignment to problems, collection methodology, and processing are just as important.

• Need to have the infrastructure in place to handle the data.


Compliance, Security, Safety

• These new technologies are developing rapidly, but so are the laws that govern them.

• The FAA regulates drone flight through part 107.

• AR/VR can be implemented to improve effectiveness, but can also be distracting.

• Wearables and IoT can both create and rely on PII, so encryption and privacy are real concerns.

• In Digital Business you have both physicaland digital security concerns.


Key Takeaways

IT / Business Alignment

• Ensure software supports all aspects of the business process.

• Know your hardware: Inventory, operations, availability, maintenance.

• Ensure your data is safe, valuable, and relevant.

• Be willing to course correct quickly, and also keep an open mind to finding other ways the technology can be used.

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DBS2016: Super Emerging Technologies