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CHOOSE YOUR OWN BOSSAND WHY ON EARTH WOULD YOU WANT THAT?
WHAT WE DO EXPERTS INTHE LEAD SELF-STEERING
TEAMS
PROBLEM WEFACED
OLD SCHOOL REACTION
CHOOSE YOUROWN BOSS
APPRAISSALTOOL
PEERSELF REVIEW
TEAMWELLBEING
WHAT WE DO
MISSIONS
Become a data driven company
Become a software driven company
Bring landscapes to the cloud
Orchestrate the changing ecosystem
Shorten time to market
100% customer satisfaction
CUSTOMER SATISFACTION SCORES SCHUBERG PHILIS VS MARKET
Schuberg PhilisMarket average
Source: Giarte, Amsterdam, 2016
0 20 40 60 80 100 (%)
2012 8965
2011 8561
2013 8967
2015 9272
2014 8970
SELF STEERING TEAMS
195 other stories
UNIQUE GROUPOF PEERS
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10 foster kids
Economics
Arthur
Philosopher
Jazz & BassFamily
Remain Healthy
THEPROBLEM WEFACED
WE REACTEDOLD SCHOOL
REFRESHING OUR MINDS: WELLBEING
• Support and ignite personal and professional development
• Choose your own Team… why not also your own “boss”?
OLYMPIC SCENARIO
1. Get consent for the planOctober 2015
2. Volunteers to be CoachOctober 2015
3. Coach selection by engineersNovember 2015
4. MatchingDecember 2015
5. Appraisal cycle done by old & new CoachMarch 2016
COACH SELF TEST
• I have the urge and ability to connect at a deeper level
• I went out of my comfort zone
• I bring calm to emotional situations
• I am able to balance long term growth and short term output
• I challenge the (personal) status quo
• I live our shared believes and promises
• I have lived our DNA. We think this takes min 3 years but/and it takes more than just time ;-)
•My colleagues trust me and I am already a“go-to guy” (for personal stuff)
• I speak up
• I am vulnerable
• I peer with people and deeply believe we are equal
• I am genuinely interest in my peers
• I act carefully
• I take responsibility
WHO BECAME A COACH
•Colleagues by own choice• intrinsic purpose• passion• taking responsibility
•By (self) assessment
•By consent of the mandated group
CHOOSE YOUR OWN BOSS (COACH)
THE APPROACH
•Tailored matching. In the old days we connected randomly.
• It now is an ACTIVE CHOICE. Mutual consent:coachee and coach
• Openness in all facets of coach/career guidance,also in more troubled situations
•Learning on the job• basic conversation (listening) techniques• recurring intervision in a set group
HOW WE BENEFIT
•Motivated coaches
•More personal career attention
•More care in ‘difficult’ situations
•A model for scaling (flexibility)
•We killed old school management
•HR was a liability, now every talk is an opportunity
•Every Jack has his Jill
• Implicit > explicit (wellbeing)
•Ultimately more customer satisfaction
WHATS NEXT?
•Craftsmanship
•More continuous peer reviews
•Coaching process/Tools
•Call for new coaches
•Team wellbeing
DO TRYTHIS ATHOME
Lotta Croiset van Uchelen@LottaCvUF