Our Global Services Capabilities The Foundation Through Technical Services & TAC

• Covering 128 countries • 1100+ depots • $5B+ in spare parts inventory • 840,000 parts delivered annually • 250,000 service requests quarterly • Engineers average 5+ years of industry experience

24-Hour Replacement

Coverage

Reliability Through Global Delivery Centers Advanced Services / Professional Services

English, Spanish,

Portuguese

Mexico City English

RTP English, German, French, Russian,

Polish, Arabic

Krakow

Mandarin, English, Japanese, Korean

Dalian

English, Hindi

Bangalore

• Global, scalable, designed for efficiency • Multi-language and time zone support • Highly skilled resources that understand business needs augmented  by  Cisco’s  solutions  mean  customer  success

Global Delivery Centers

Wit Added Value in Global Managed Capabilities Advanced Services / Professional Services

HCS Hosted Data Centers London, Amsterdam, Sao Paulo, Uberlandia, Reston, Los Angeles, Pune, and Bangalore

NOC Data Centers Austin, Bangalore, Allen

NOCs Bangalore, Delhi, RTP, Atlanta, Krakow

Flexible Delivery and Consumption

Models

Smart Everything

Smart technology, infrastructure,

buildings, cities, meters, etc.

Social Trends

Gen Y is connected,

civic-minded, wants personalized

information and is impatient

Green and Energy Saving

Getting to zero

emissions, defects, carbon neutral

Economic Trends

Mix and consumption

models changes

Urbanization

Mega Cities, Regions, Corridor and Slums and the

opportunity is shifting

Mobile Cloud Apps IoT Security

Megatrends at Mega-Speeds… Next Market Transitions Are Accelerating

Data

The Only Constant is Change Transitions Create Opportunity

Business Implications

Growth & Productivity

Opportunities User Experience & Expectations

New Business Models Globalization

Security & Regulatory Compliance

Technology Transitions

New Breed of Apps Mobility / Video Cloud Internet of Things Big Data & Analytics

Changing Role of IT

The Only Constant is Change Transitions Create Opportunity

MARKET TRANSITIONS

CUSTOMER DRIVEN

INNOVATION

SUSTAINABLE DIFFERENTIATION

INNOVATION DIMENSIONS TECHNOLOGY CONSUMPTION MODELS SERVICES AND SOLUTIONS

The Internet of Everything (IoE) Proprietary Industrial Protocols towards IP

TDM PBX Class 4/5 Switches

Fax

Q.Sig SS7

CFR VoHDLC

Networked Economy

DeviceNet

PROFINET IO ControlNet DirectNet

Modbus/open-mbus

DNP 3.0

SercosIII LonWorks

SPABUS CompoNet

VAN bacnet

Optomux

Internet of Everything

LAT

ChaosNet MOP

PUP

Appletalk

XNS SNA

NETBEU

DECNet IPX

Connectivity

h.320 Analog TV

h.234 NTSC/PAL

SMS T.30

T1/E1 CAS

Non-IP IM

Immersive Experiences

Unlocking Proprietary Value To IP 99% Unconnected

$14.4T POTENTIAL ECONOMIC

VALUE

The Next Opportunity From  “Things”  Toward “Everything”

SOURCE: Office of Strategy & Planning, adapted from Beecham Research

Connected Energy

Electricity

Water

Predivtive Maintenance

Gas Discrete Mfg.

Process Mfg.

Cloud, DCV, BN, IPNGN

Cities & Local Govts.

Virtual Healthcare

Virtual Education

Sports & Entertainment

Consumer Retail

Payment Solutions

Connected Consumer

Demand Apps

Defense

Consumer via SP (TBD)

Smart Devices/ Appliances

Connected Safety & Sec.

Smart Connected Communities

Connected Industries

Vehicular Transportation

& Logistics

Access Control Perimeter Surveillance

Battlefield Visibility

Connected Residences

Transportation

Public Admin

Remote Patient

Monitoring

Control

Grid

In-store/Experience

In-stadium Experience

Remote Monitoring

Supply Chain and Logistics

Vertical & Horizontal Use Cases

Primary Verticals

Technical Architecture

Business Architectures

13,000+ People

Worldwide

180 Countries,

20 TAC, 5 AS Delivery

Centers

84,000 Partner

Certifications

280,000 Partners

82% Customer Satisfaction

6,000+ Services

Certifications

Partners Global Scale

A Unique & Value-Based Ecosystem Customers, Partners & Cisco Jointly Innovating

Infrastructure

Platform

Applications

Application Interfaces

Infrastructure Interfaces (Cisco ONE)

New Business Models Partner Ecosystem

Model for Next Generation IT Cisco Reference Framework

CXO

LOB

IT

Unified APIs

Analytics

Energy Secu

rity

Consulting Services

Industry Solutions

Platform & Analytics Services

Professional Services

Technical Services

New Services to Solve Your Toughest Challenges Software Enabled Services

The Foundation for the Future of IT Distributed Network Architecture DNA

Data Information Business Value

Installed Base

$180B Smart

Services 99.999

Reliability

Technical Services

It Starts With Smart Services Automation Makes Data Actionable

60% reduction in

mean time to resolution

97% positive client

feedback

56% of incidents are resolved

without human intervention <10%

human error rate

Automation helps drive to

0% error rate

Technical Services

• Improved Risk Management • Rapid Problem Resolution • Reduced Operating Costs

Smart Net Total Care Add Automation to Increase Value

88% of customers using SNTC for inventory and service contract management say it meets or exceeds expectations overall

Technical Assistance

(TAC)

Online Technical Resources

Advance Hardware

Replacement Software Updates

Foundational Technical Services Capabilities

Installed Base & Contract Management Alerts Device

Diagnostics

Smart Net Total Care Smart Capabilities

Network installed base and contract management – along with foundational technical service capabilities, proactive device diagnostics and alerts to provide you with . .

Technical Services

Compliance & Configuration Management Managing  One  of  Your  Biggest  Concerns…

Workflow Complete workflow management with customizable entitlement

Software Image Fully integrated with Cisco intellectual capital to enable advanced functionality around image promotion, restore and monitoring

Compliance Combines Cisco expertise and industry standards to craft internal policy and measure against regulatory compliance

Configuration Best practices and configuration guidelines embedded in appliance database

Professional Services

Cisco ONE An Architectural Approach To SDN

Network Service

Networks

Compute Service

Servers

Storage Service

Disks Apps

API’s

Programmatic Mullti-layer

APIs

Integrated Network Overlays

Virtual Overlay

Apps

SDN

DEVICE DEVICE DEVICE

Controller

Apps

Controllers and Agents

Professional Services

Cisco ONE Multiple Customer Use-Cases

Network Slicing

Experimental OpenFlow/SDN components for production networks

Research/Academia

Network Flow Management

Customize with Programmatic APIs to provide deep insight into network traffic Massively Scalable

Data Center

Scalable Multi-Tenancy

Automated provisioning and programmable overlay, OpenStack

Cloud

Agile Service Delivery

Policy-based control and analytics to optimize and monetize service delivery

Service Providers

Application Automation & Policy

Virtual workloads, SAP, Video, VDI Orchestration of security profiles

Enterprise

Replatform, Migrate, Integrate across SDN infrastructure

Professional Services

Cisco ONE Services A Full Portfolio of SDN Services

Advisory Services Discovery,

Assessment & Design

Proof of Concept

Global CPOC Capabilities

Process Automation Application

Performance & Resiliency

SDN Strategy Workshop & Use Case Pre-Production-Pilot Service Available Now. Phase 2: Assessment & Planning Services

Learning @ Cisco

New Training & Certifications

Get Details on CiscoLearningNetwork.com

Developing the Business Skills for Today and Tomorrow

New Curriculum with Support & Development Certifications

• Network Applications Developer

• Network programmer

• SDN Architect • SDN Engineer

• Business

Application Developer

• Systems Engineer & Network Designer

• Network Engineer • Systems Engineer

Application-Centric

Infrastructure

Traditional Network

Infrastructure

Platform Services

Healthcare

Gov’t

& more

Private Public

Media

Hybrid

Service Provider

Enterprise

People

Connecting People and Businesses The World of Many Clouds

Distribution of Data Sources

Big Data

Cloud

Platform Services

Unified Computing

Data Center Virtualization and Unified Fabric Architecture

Network and Data Center Consolidation

Public Cloud Private Cloud Automation Consolidation Virtualization

Inter Cloud

Enterprise Cloud

New Acquisition: Composite Software Enabling Movement to the Cloud

Platform Services

Data Virtualization Access Data From Multiple Sources and Formats

Operational Databases

Enterprise Applications “The  Cloud”  

“Big Data”

Data Warehouses

Third Party Data

Today’s Enterprise Business

Data virtualization makes it easier for organizations to access traditional and new data – from across the network, appearing to be all in one place.

Faster Response Time

Empower people with instant access to all the data they want, the way they want it.

Respond faster to your ever changing analytics and BI

Data  virtualization’s  streamlined  approach reduces complexity and saves money

Better Business Insights

Cost Savings

Instant Access

5-10X Faster

Up to 75% Savings

Platform Services

VIDEO

Platform Services

Enterprise IT

ServiceGrid is a cloud integration platform that seamlessly connects organizations to enable real time multi-party support collaboration.

Mean Time to Resolve

Automating multi-party support processes eliminates duplicate entry and manual errors

B2B integration accelerates time to resolve incidents and simplifies SLA monitoring

A single unified user experience improves collaboration and satisfaction

Average Cost to Serve

Customer Satisfaction

50% Lower

27% Faster

10% Higher

SaaS MSP

Telecommunications

System Connection

Standard Workflow

Real–Time Alerts

Web Ticket Exchange

SLA Management

ServiceGrid

Cisco ServiceGrid Recently Acquired Software, Available on GPL in October

Industry Solutions

IoE Energy Management JouleX Services

Industry Solutions

New Energy Management Offers JouleX Services Coming Soon, Powered by EnergyWise

IT Energy Management

Service

Cloud Enabled

IT Energy Management

Energy Manager Software

Subscriptions

Cisco Energy Enterprise Optimization Service Manage and Optimize Energy Consumption…  Available Now!

Consulting Services

Broad Consulting Experience When You Need Us For Your Toughest Business Challenges

Strategy Consulting

Architecture Practices

Collaboration Services

Smart Analytics

Security

IoT Services

Our  Opportunity  is  Now… Next Generation of IT

People

Process

Data

Things

Your Unique Business Value New Sustainable Solutions

Lead the Change Together!