Effektivisering af Cloud

serviceleverancer

Mads Rasmussen Solution Sales Manager, IBM

© 2010 IBM Corporation

Capital

Expense

Operational

Expense

On

Premise

Off

Premise

Shared

De

liv

ery

Mo

de

l

Mixed

Off Premise

Dedicted

Private Cloud

Public Cloud

Traditional IT

Cloud

Consulting

Resell Cloud

Compute

Services

Resell Cloud

components

Cloud

Builder

Cloud

Operator

Deliver Cloud

Services

Financial Model

SaaS

Marketplace /

Aggregators

Managed ops

Different delivery models for Cloud Computing

PaaS

© 2010 IBM Corporation

Why Cloud…What is your strategy?

Public Cloud

� Revenue Growth / Cost cutting

� Attract new and retain existing customers

� Deliver services faster and improve quality

� New cost and Pay-per-use billing

Internal/Private Cloud

� Be more effective and increase productivity

� Agility into your operations

� Greater flexibility and better utilization

…a Dynamic IT Infrastructure is needed to achive Data Center agility and

support Cloud initiatives

Many organisations are exploring cloud computing to reduce cost

Public

Cloud

Private

Cloud

Internal clouds are more than just virtualization

© 2010 IBM Corporation

Tivoli Software is needed to manage Dynamic Infrastructures and to make Cloud Services more operational and secure

Usage and Accounting • Metering and accounting for cloud services• Enable integration to billing systems• Tracks system usage

Monitoring Performance and Availability• Monitoring of provisioned environment

Service Request Management and Automation • Orchestration of Operational Tasks• Service catalogue and self-service capabilities• Manage workloads and systems provisioning

Manage the Cloud Service lifecycle from request of service to fulfillment and retirement by Visibility, Control and Automation

Storage Management

• Provides data protection, backup and recovery

• Storage Virtualization

Security Management –

Identity and Access Assurance• Administers, secures and monitors user access to resources• Protects data and applications

Manage Security, Virtualization and Availabilityfor a Dynamic Infrastructure

© 2010 IBM Corporation

Improve visibility and control

Improve efficiency

Increase quality

Tivoli Service

Automation Manager

An integrated solution which enables organizations to improve productivity and speed service delivery trough repeatable tasks and standardized processes

Service Cataloque

Provisioning

&

De-provisioning

Manage

Workloads and

Ressources

Metering

&

Reporting

Process

Automation

Service Request

Management

© 2010 IBM Corporation

…Improves customer satisfaction by accelerating service delivery with

automated workflows

Self-Service Portal and Service CatalogStarting point for automated service workflows

All new orders are made through self-service

© 2010 IBM Corporation

Improve visibility and control

Improve efficiency

Increase quality

An integrated solution which enables organizations to improve productivity and speed service delivery trough repeatable tasks and standardized processes

Service Cataloque

Service

Request

Managemen

t

Process

Automation

Manage

Workloads and

Ressources

Tivoli Service

Automation Manager

Provisioning

&

De-provisioning

Metering

&

Reporting

© 2010 IBM Corporation

HW/SW Provisioning

Process Automation

Doing

Service Automation Management with standardized processes and Task Automation delivers operational efficiency

� A simple request starts the process automation

� The request can be issued by a catalog or higher

level process

� The process automation consists of automated

and manual tasks and orchestrates them

Service ManagementTask Automation

Organization

and People

Info

Approve

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Aut. Asset Owner

Process Owner

…Improves customer satisfaction by accelerating service delivery with

automated workflows

© 2010 IBM Corporation

Test/development environment on-demandManage the whole process for delivering a complete test/development environment.

Reduce throughput: From weeks to hours

Resource Savings: 20-30% of time spent

Experiential benefits by Service Automation

New employeeAutomate the entire process of setting up a new employee.

Reduce throughput: Up to factor 10 in calendar time

Resource Savings: 10-20% of time spent

Request of new workstationOffer customers and users a self-service feature that automatically manages them through

the process to request services and resolve ad-hoc tasks faster.

Reduce throughput: Up to factor 10 in calendar time

Resource Savings: 20-40% of time spent in Service Desk

© 2010 IBM Corporation

How to get your organization started?

IBM offers to implement a BVA (Business Value Assessment)

This BVA gives you an overview of the value IBM's Service Automation solution

creates for particular your organization. As a results of the BVA you will receive

investment calculation that can be used for your business case and forward

looking decisions.

Process:

� We will pre-agree on goals and needs which should be adressed in the BVA.

� After having structured and processed the data collected, we will present

findings for all relevant stakeholders.

Time:

� Plan, resource requirements and cost will be known from the start.

� The BVA are performed by an IBM specialist and typically require 3-5 days of IBM

and 1-2 days of effort from you, where the final results are delivered within

approx. 2 weeks.

© 2010 IBM Corporation

Questions