eFolder Webinar: Tech How-to: Using the eFolder BDR Rescue Program with Zenith BDRs

© 2013 eFolder, Inc. All Right Reserved.1

eFolder BDR Rescue Program

Tech How-to: Using the eFolder BDR Rescue Program with Zenith BDRs

Ted HulsyVP of Marketing

Tom Brown

Support Engineer


Agenda

• Introduction• Overview: What is the BDR

Rescue Program?• Deployment Scenario• Technical Session• Q&A


eFolder BDR Rescue Program


Legacy BDR Decision Tree

Zenith BDR

Do nothing

Forklift upgrade

Buy timeZenith, plus

eFolder BDR Rescue

Repurpose hardware

New, eFolder BDR

New, eFolder BDR

eFolder Cloud for

ShadowProtect

Today’s demo


Configure Shadow Protect - 1
















Configure Image Manager - 1




Configure Image Manager – 3




Completed Image Manager Configuration


DL, Install, and Conf eFolder Backup Mgr




























Performing the Initial backup

• Backups can be started immediately over the network on the System Status page.

• Or follow our KB article to perform a USB preload:• https://secure.efoldering.com/support/index.php?/efol

der/Knowledgebase/Article/View/181/0/how-do-i-create-an-initial-preload-backup-for-remote-backups

• Packages must be shipped by Fedex or UPS only (inquire for international shipping)

• Please remember to ask us each time for the shipping address, to include a prepaid return shipping label, and to send the tracking number to [email protected]

https://secure.efoldering.com/support/kb/15/9/11.html




Very Important Notices

• If you already have ShadowProtect backup image files before changing the ImageManager retention policies, it will take 21 days before the chain of incrementals is complete in our data center. If you are worried about data loss during this period of time, manually use the Visualize button on the Folders page in the backup manager to include all of the -cw.spi files after the last month backup (-cm.spi files). This only has to be done once.

• If the BDR has already been in production for over a year, we highly recommend moving the existing backup images (or deleting them) and starting over fresh with a new base image. Long backup chains longer than 3 years can cause problems. This is a good opportunity to start over.


Monitoring Off-site Backups

• When eFolder off-site backups run, it will perform several integrity checks, including:

• Making sure that there is a recent ShadowProtect backup (for each .spf image that it finds in the backup set)

• Making sure that consolidation is occurring properly and there is a recent consolidated image

• Making sure that backup chains are complete • If any of the above checks fail, an error will be injected into the offsite

backup log, and any error notification rules you have setup will be followed.


Monitoring Off-site Backups

• The status of all of your backups can easily be monitored by using the “Dash Panel” web portal report.

• The My Partnership -> Notifications section of the web portal should be used to setup notification rules for warnings and errors (e.g., send an email, open a ConnectWise ticket, etc.).

• Tip: This feature is only available if you have completed your partner signup branding process.

• The online backup software by default will also try to send a notification email on a failed backup to the email address for the contact record associated with the eFolder account. You may need to configure SMTP server settings on the Notification tab of the Options page in the backup manager for this to work. We recommend instead that you use the “My Partnership -> Notifications” web portal feature instead.


Conclusion and Questions

We will assist you any way that we can. Please submit questions to [email protected], call us at 800-352-0248, or browse our knowledge base at

38

Partner Pricing

© 2013 eFolder, Inc. All Rights Reserved.

Please call eFolder for partner wholesale pricing details:

800-352-0248www.efolder.net/join

http://www.efolder.net/join

Thank you, Q&A

Technology

eFolder Webinar: Tech How-to: Using the eFolder BDR Rescue Program with Zenith BDRs