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Enterprise 2.0 Experiences Samuel Driessen Web24Business Brainstorm – February 25, 2011

Enterprise 2.0 Experiences

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Page 1: Enterprise 2.0 Experiences

Enterprise 2.0Experiences

Samuel DriessenWeb24Business Brainstorm – February 25, 2011

Page 2: Enterprise 2.0 Experiences

Overview

• What we did & When• Why we did it• Where to go

Page 3: Enterprise 2.0 Experiences

Wiki’s

Page 4: Enterprise 2.0 Experiences

Blogs

Page 5: Enterprise 2.0 Experiences

Idea Management

Page 6: Enterprise 2.0 Experiences

Social Bookmarking

Page 7: Enterprise 2.0 Experiences

Microblogging

Page 8: Enterprise 2.0 Experiences

Results

• 2000+ members and growing• # active members growing• # different departments & countries growing• Usage pattern:

– try microblogging, share some basic stuff– think about change info and communication processes– tie to business processes

• Measure soft and hard value

Page 9: Enterprise 2.0 Experiences

Learning Points

• Microblogging not easy (concept/tool)• Culture (Guidelines and Guidance)• Moderate! It’s a Community…

Page 10: Enterprise 2.0 Experiences

Microblogging in Manufacturing Plants

Page 11: Enterprise 2.0 Experiences

Why

Page 12: Enterprise 2.0 Experiences

step 1 step 2 step 3 step n

Page 13: Enterprise 2.0 Experiences
Page 14: Enterprise 2.0 Experiences

step 1 step 2 step 3 step n

Page 15: Enterprise 2.0 Experiences

Manufacturing Transactional Knowledge Work

Structured Processes

Ad Hoc Processes

How work gets done

Types of Work

Info = lifeblood!

Page 16: Enterprise 2.0 Experiences

Manufacturing Transactional Knowledge Work

Structured Processes

Ad Hoc Processes

How work gets done

Types of WorkNetwork effects

SAP

FDS OSM/Zuken/CMSynergy

PDMS

G:\-drive / Shares

Sharepoint/Workplace

JUICE

Blogs/wiki’s

Page 17: Enterprise 2.0 Experiences

Where to go

• Understand people• You can start bottom-up• Cross-functional approach• Don’t forget training (Tools & Cultuur)• Social Media Guidelines• Address Security• Go for it/Experiment! (e.g. Social media lab)

Page 18: Enterprise 2.0 Experiences

Questions & Feedback

Page 20: Enterprise 2.0 Experiences

Thx!