Enterprise Content Management Consulting - A Quick Reference

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A collection of essential concepts and paradigms in the ECM landscape. Addressing the recent trends and business drivers that influences the content ecosystem. In a readable question answer format!

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  • 1. Enterprise ContentManagementAn Innovation Consultants Guide

2. Lets ask questions like a child! 3. Contentmanagement is10% technology,40% processcontrol, and 50%governanceHow do we define EnterpriseContent Management?Enterprise Content Management (ECM) is the strategies,methods and tools used to capture, manage, store,preserve, and deliver content and documents related toorganizational processes. ECM tools and strategies allowthe management of an organization's unstructuredinformation, wherever that information exists. * 4. What is Enterprise Content Management?Enterprise Content Management (ECM) is the technologies used to capture, manage,store, preserve, and deliver content and documents related to organizational processes.ECM tools and strategies allow the management of an organization's unstructuredinformation, wherever that information exists.CustomerKey Business DriversCostImprove efficiencyReduce costIncrease profits &performanceBetter managecontent lifecycleDeliver improvedcustomer serviceIncrease competitiveadvantageProvide fasterturnaroundRiskComplianceManage retention &recordsMitigate riskmanagementEnsure businesscontinuitySource: AIIM Global Survey, March 2007, 1200+ respondents 5. What is the difference betweendata, information and content? 6. Why do enterprises invest on ECM?To manage the unstructured data in theenterpriseA single point of control for completeinformation lifecycle managementProvides consistency, security, privacy andother integrative capabilitiesBetter compliance and regulation oforganizational processes. 7. What are different types ofECM solutions? Document management Records management Business Process Management Digital Asset Management Web Content Management Correspondence management Component content management Business classification scheme eDiscovery Forms Collaboration Capture And more !Enterprisecontentmanagement(ECM)involves 8. What are the key business drivers forECM engagements?Diversecontent typesKey businessdrivers forECMengagementsOperationalEfficiencyEnhancedcollaborationChangingIndustryReal timeaccess to dataInformedbusinessdecisionsContent ChaosRegulatory andcompliancepressuresRisk mitigationIncreasingcontent usageBusinessProcessOptimization 9. What are the different user roles in ECM?O Power usersO EditorO ReviewerO AdministratorO MasterO Content authors 10. How to start an ECMconsulting engagement?Infrastructure decisions on a separate trackUsual role is of a business analystAnalyze the businessAnalyzing the business is not same as gathering requirementsThumb rule You cannot have a business process withoutinformation (content) 11. Deep insidethe content dynamics 12. IT Architecture related ECM conceptsArchitectureRepositoryMetadatamodelsInfrastructureBusinessProcessServicemodellingProcessframeworksWorkflowStatetransitionSystemcontextPortalsNavigationIntegration 13. How is ECM related toInformation Architecture?Information Architecture Governance Taxonomy BusinessProcess Records SecurityECMTechnology Architecture Infrastructure Operations Integrations 14. Taxonomy related ECM conceptsTaxonomyContentDatabaseClassificationIngestionIndexingMetadataModelBusinessTechnicalFunctionalVocabularyLanguageFormatFindabilitySearch 15. Governance related ECM conceptsGovernanceComplianceIdentityBrandingSecurityAuditRecordsTransactionsReportingLifecyclemanagementCorrespondenceAuthoringRetentionDisposition 16. Some best practices for ECMsolutionsContent defined by locationExtensive content reuseFocuses on authoring and editingTight integration between authoring and the repositoryPowerful automated publishing engineSingle sourcing application 17. Recent trends in the ECM landscapeECM Servicesin the cloudECM as aREST basedserviceMobileContentManagementBig Content inthe enterpriseIntelligentdispositionDocumentcentriccollaborationLong timepreservationstrategy 18. Thank you