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Integrate Cisco Collaboration Solutions with Cloud Applications [Video: https://www.youtube.com/watch?v=CyxZ0erZK80] Experience faster, more efficient and effective collaboration by leveraging Esna Cloudlink for Cisco application server to integrate Cisco Collaboration solutions with cloud business applications. With Esna Cloudlink for Cisco your company can easily access unified communications and collaboration tools like presence, instant messaging (IM), voice and video communication, click-to-call, call management, geo-location services and unified messaging right from apps like Google Apps and Salesforce. Esna Cloudlink for Cisco leverages standards-based SIP, Cisco APIs and Cisco Jabber to connect these cloud applications with Cisco Unity Connection, Cisco Unified Communications Manager and Cisco WebEx.
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Esna Cloudlink for CiscoCommunicate and collaborate inside the applications you use everyday.
Esna Embeds Collaboration AnywhereEsna embeds real-time communication tools inside the business processes and applications people use everyday.
“Users want their communications to be built right
into the applications they are using.”
People Want to Communicate in the Apps they Use
Marty ParkerNo Jitter September 2013
“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and
integrated.”Bern ElliotGartner CIOAugust 2013
10,000+ Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY
Cisco Collaboration Tools Inside of Google Apps
Esna iLink for WebEx
Apps + Browser
Esna
Cisco
Esna iLink for Cisco Jabber
Unified Messaging Platform
Esna Cloudlink for Cisco TelePresence*
*Available as a separate add-on.
Esna Embeds Collaboration AnywhereEsna embeds real-time communication tools inside the business processes and applications people use everyday.
Google AppsEsna integrates Cisco messaging and Jabber collaboration tools across Google Apps, so you can stay where you’re already working and communicate in real time.
Transcribed Voice Messages inside of Gmail
Receive transcribed voicemails in your Gmail inbox - contact is resolved and additional collaboration actions are presented.
Actionable Voice Messages
Image represents an early concept.
Access voice messages online via web links, with additional collaboration actions.
Send + Receive Fax Messages
Send + receive fax messages from within Gmail - contact is resolved and additional collaboration options are presented.
Collaboration Actions from the Google Contact Card
Jabber presence and availability can be found within the contact card, as well as the ability to open a set of collaboration actions.
Esna iLink for WebExStart + schedule WebEx meetings across Google Apps and your Chrome browser.
Start a WebEx from a Contact Card/People Widget
Start an instant WebEx from the Google Contact Card or People Widget.
Schedule WebEx Meetings from Google Calendar
Instantly schedule and start WebEx meetings from Google Calendar - meeting info is added to the description of the event/invite.
Easily Create + Modify WebEx Meeting Templates
Define a standard meeting template and create a set of your own from a list of customizable options.
Escalate to a WebEx from a Hangout
Move meeting attendees from a Hangout to a WebEx - the meeting link is placed in the Hangout chat.
Instant WebEx Meetings Across Chrome
Ability to start and schedule WebEx meetings via the Chrome browser extension.
Esna iLink for Cisco Jabber
Access Cisco Jabber features like voice, video, instant messaging and presence across your Chrome browser.
See the Presence of Everyone in Your Organization
Ability to organize coworkers into customizable groups and easily see their real-time presence + availability.
Manage Your Own Presence + Devices
Apply custom presence labels to match your availability and (if applicable) decide which of your devices is used to handle calls.
Presence Pulled from Google Calendar + Hangouts
Text.
Enable Google Calendar and Hangouts integration, which automatically adjusts your presence while you’re in a meeting or in a Hangout.
Initiate Group or 1:1 Chats
Invite teammates to a group chat or individually message others - conversations stay persistent as you move across tabs in Chrome.
Integrated Dialer + Call Control Features
Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.
Expanded Search Capabilities
Searching for people automatically aggregates your iLink for Cisco Jabber and Gmail contacts - simply click to bring up a range of collaboration actions.
Jabber Voice + Video Calls Across Your Browser
Start Jabber voice calls from across your browser, with the ability to escalate to video.
Access to Cisco from Any Web Page or Web App
Extend Cisco collaboration to any web app or page in Chrome via the ‘slider’ with actions like click-to-call, Jabber voice + video, presence and IM - even Google Hangouts.
Contextual Collaboration in Google Drive
Automatically recognizes whom the document is shared with; start a group or 1:1 collaboration session using Hangouts or group chat.
Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials - an Esna, web-based authentication solution is available for when security profiles or other considerations make other login options impossible.
OAuth 2.0 Authentication Support
AdditionalIntegrations
SalesforceEmbedded collaboration tools inside of Salesforce including Jabber real-time communications, presence, Hangouts, screen pops and the ability to track/run reports on calls.
Esna iLink for Cisco Jabber Embedded Plug-in
Access to presence, IM, Jabber voice + video calls, click-to-call, group chat and meetings tools such as Google Hangouts.
Caller ID is Matched to an Existing Salesforce Record
When you receive a call, the number is matched to a record in Salesforce and is displayed.
Create a Contact/Lead Record from a New Caller
Ability to add people as a lead or contact when you receive a call.
Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx meeting with any contact or lead in Salesforce.
Track WebEx Meetings in Salesforce
Automatically logs WebEx meetings as activities and inserts meeting info/links into the record.
Schedule WebEx Meetings from Salesforce Calendar
Schedule WebEx meetings right from Salesforce Calendar.
Automatically Logged Calls + WebEx Meetings
Automatically log WebEx meetings and calls as activities, which can be referenced in reports.
Esna Cloudlink for Cisco TelePresenceBook TelePresence resources from within your Google Calendar with the ability to check availability, edit the event and even book WebEx-enabled resources, just as you would with a regular meeting space.
Clicking HERE will take you to a specific presentation that outlines Esna Cloudlink for Cisco TelePresence.
Esna Developer APIs
Esna Collaboration Tags allow you to embed real-time communication + collaboration tools inside any cloud app, intranet or custom web page.
Enhance Cloud Applications with Collaboration Tags
Actions include presence, voice and video calls, contact cards, and live meeting escalation.
1Inject dynamic, real-time communication content and actions into any web page or application.
2
TURN THIS
PresenceContact Cards with
Actions
INTO THIS
Architecture
Esna Cloudlink for Cisco Architecture
Cloud Apps
User
Cisco Enterprise or Hosted
Jabber SDK
WebEx XML
Google (Calendar/
Contact) API
Voice/Video
CAXL (IM/P) Cisco UnifiedComm. Manager
Cloudlink Messaging Server (Optional)
Cisco Unity Connection
CU(M/N/P)I
TAPI (Optional)
Google Calendar API, Contact API +
Google APISalesforce Open CTI
Call Control Web Services (Optional)
Cisco IM & Presence Services
iLink for WebEx
iLink for Cisco Jabber
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Thank You. Visit cisco.esna.com for more info.