Exotel - Cloud telephony, Business phone system experts

INTRODUCTION

All rights reserved. Exotel Techcom Pvt. Ltd. © 2015

INDIA’S LEADING

CLOUD

TELEPHONY

SERVICE


INTRODUCTION


About us

Exotel is a 4 year old product

company based out of Bangalore.

We make Voice & SMS

communication simpler for Indian

SMEs. We are one of India’s leading

cloud telephony companies.

Exotel, our flagship product,

helps companies manage their

business phone calls and serve

customers with improved

efficiency

The founding team has over a

decade of experience in building

telephony solutions for SMEs.

We’re currently a 40 member

team and are growing fast.

INTRODUCTION

All rights reserved. Exotel Techcom Pvt. Ltd. © 2015All rights reserved. Exotel Techcom Pvt. Ltd. © 2015

Over a 1000 companies have used Exotel to

power their business phone system

INTRODUCTION


Some interesting numbers

Over 18,000 companies

registered with Exotel, with

more than 45,000 users

Exotel connects 6 lakh

calls a day, almost 2 crore

calls a month

We today are present in

6 states with a plan to expand into

12 states by December 2015

Close to 1 crore SMSs go are sent

through Exotel systems every month

Exotel handles more than

4 crore API hits per month

INTRODUCTION


Exotel is India’s leading cloud telephony company

and these folks say so, too

Nasscom Emerge - Top

10 Promising Startups

in India

Mashable picked

as one of India’s

10 Tech startups

to Watch out for

Economic Times

Picked as one of the

14 startups to watch

out for in 2014

INTRODUCTION


Exotel’s Vision

Build world-class Business Phone Systems that

power the Voice and SMS needs of companies

irrespective of their size and help them perform with increased efficiency.

INTRODUCTION


What makes Exotel different

• Pioneer in India in creating cloud platform for voice & SMS

• A deep domain knowledge in cloud telephony

• Our Focus on design, usability and extensibility

• Building for scale

• Easy to use, well-documented APIs

• Proven track record of setting up 600 call centers & telephony solutions across verticals

INTRODUCTION


Our Offerings

Enterprises

• Customised Business Telephony Solutions to suit individual business needs

• Features on-par with EPABX systems at decreased cost – no CAPEX for hardware

• Better management with Analytics & Insights

– Agent-wise productivity

– Team productivity

– Missed calls/Call backs

SMEs

• A fully functional Biz Phone System

that can be set up in mins

• Professional phone setup that was

earlier very expensive

• Increased control

• Decreased cost

• No need for an IT dept/Techie to

manage

Exotel is completely based on the cloud. Web access for everyone.

INTRODUCTION


EXOTEL’S OFFERING FOR ENTERPRISES

INTRODUCTION


Why should Enterprises pick Exotel over traditional systems

The traditional setup comes with it own set of limitations

• Do not have well-defined integration points– All CRM, ERP, Ticketing systems, Emailing systems have moved to the cloud. Integrations with closed

telephony in the above cases is difficult

• Not designed to work in the cloud era. Closed environments is what they’re designed to work for

• Need fulltime IT teams to ensure smooth functioning making it expensive

• Complex integrations take many months & become expensive

• Results in chaos

INTRODUCTION


Exotel, on the other hand, allows you to

- have complete control over your phone sytem-gain insights from the working of your phone system

INTRODUCTION


A FEW CUSTOMER SUCCESS STORIES

INTRODUCTION


Example – 1: Distributed order taking system for Kaatizone

Problem• Kaatizone has multiple outlets across Bangalore.

• They wanted to have a single number for home

delivery orders.

• Based on the location of the caller, they wanted

the order to be diverted to the nearest outlet.

Exotel’s solution• There is a centralized number that customers of

Kaatizone can call to place an order for home

delivery.

• First time callers are asked to enter their pincode

and the call is diverted to the nearest outlet.

• Next time the same customer calls, the system

remembers their choice and diverts the call the

nearest outlet automatically.

• Detailed reports of orders on a per-outlet basis

INTRODUCTION


Example – 2: Automated Loyalty management system for Godrej

Problem• Godrej has a loyalty program and they wanted a

way that customers could manage this over the

phone

• There are multiple languages involved and the

system has to remember the user’s choices

• They also need a lot of custom integrations and

personalisations according to the customer calling

Exotel’s solution• Exotel has a central number for all loyalty

management schemes

• When a customer calls up, Exotel offers multiple

user language support on IVR and remembers their

choice the next time they call.

• When a customer calls up to redeem a coupon

– Exotel fetches balance & expiry details of the

customer’s coupons from their proprietary

database

– Exotel integrates with third party SMS gateway to

push information to the customers

– Exotel has a comprehensive TTS engine that

works for complex names, details etc

– Customised reports per month and per quarter

INTRODUCTION


Example – 3: Amnesty India’s Campaign Management

Problem• Amnesty wants to increase awareness amongst

people for the various causes they support

• It is easier for people to pledge their support via

simple SMS or IVR

• They also wanted to do IVR call blasts to people to

educate them about the various campaigns

Amnesty was undertaking

• This is extremely essential as it directly impacts

the funds they are able to collect.

Exotel’s solution• Exotel was able to provide a robust infrastructure that

allowed them to make over 5 lakh automated outbound

calls & over 5 lakh SMS

• Integration with Amnesty’s database

• Customised reports at the end of each campaign that

allows them to tweak their next campaign

• We even supported local language SMS increasing their

referral rate by 26%

INTRODUCTION


Industries served by Exotel’s solutions

Education

Healthcare

NGOs

E-commerce

Agriculture and Fertilizers

Internet marketplaces

Automobile industry

FMCG

And a lot more

INTRODUCTION


EXOTEL’S OFFERING FOR SMEs

INTRODUCTION


Currently, SMEs are adopting the shift to the cloud in

the case of ERP, CRM, Ticketing, Helpdesk software

etc.

Shifting the phone system to the cloud is just gaining

mass popularity

INTRODUCTION


There is much that SMEs can gain from cloud telephony

for a fraction of the cost compared to the traditional

systems.

INTRODUCTION


Exotel’s offerings that comprehensively cover all of SMEs requirements

• Professional IVR Greeting

• Smart routing with an IVR menu - Press 1 for sales,

2 for support, etc

• Multi Level IVR

• Call Recording

• Personalised Greeting

• Programmable APIs

• Unique web login for all users

• Exotel Android App to make and receive calls

• Daily Email reports

• App Builder to build custom call flows

• Conference bridge

• Voicemail

• Time-based Call Routing

• SMS at the end of a call

• Email/SMS alert for missed calls

• TTS in Multiple languages

• Custom on-hold music

• Sticky Agent

• Unlimited channel capacity

• CRM integration

• Caller based routing

• SMS

• Multiple language SMS

INTRODUCTION


How Exotel works

salesforce

TargetExecute

Sales

OnlyExotel

Customer

Agents

INTRODUCTION


Companies most commonly use Exotel for

A SINGLE NUMBER

FOR YOUR BUSINESS

No more multiple

phone numbers for

business. Connect all

your agents to the

your main business

number. No more

managing multiple

phone numbers.

NEVER MISS A SINGLE CALL

We will notify you via SMS and

Email anytime you miss a call.

You can also see this

information on your

dashboard.

MONITOR CALL QUALITY USING

RECORDINGS

All calls are recorded and

available for users to listen to

at any time. Use these

recordings for quality and

training purposes

REMINDERS VIA SMS

Increase customer engagement and

improve satisfaction by sending

reminders via SMS.

INTRODUCTION



A SINGLE NUMBER

FOR MULTIPLE

BRANCHES

If the business has

multiple branches,

Exotel helps them

centralize

appointments and

schedules using a

single number.

TRACK MARKETING ROI

Use Exotel to track your

marketing ROI by tracking

different media separately.

AUTOMATICALLY CALL JUSTDIAL LEADS

Integrate Exotel with JustDial to call

your leads in 30 secs

COLLECT CUSTOMER

FEEDBACK

Automatic Call/SMS after

every call or visit to collect

feedback

INTRODUCTION



IMPROVE CUSTOMER

SERVICE

Ensure that all

customer

complaints/service

requests received

via phone are

tracked

CUSTOM

INTEGRATIONS

Integrate phone

system with CRM,

ERP, Ticketing

software etc to

ensure smooth

functioning of

business

OTHER SYSTEM INTEGRATIONS

Integrations with systems like

mobile app, custom software etc

that they develop

INTRODUCTION

All rights reserved. Exotel Techcom Pvt. Ltd. © 2015All rights reserved. Exotel Techcom Pvt. Ltd. © 2015

Over a 1000 companies have used Exotel to

power their business phone system

INTRODUCTION


EXOTEL FOR YOUR BUSINESS

EXOTEL – RELIANCE

PARTNERSHIP

If you would like Exotel to power your business as

well, please drop us a line to [email protected] or call

us on 08088-919888

mailto:[email protected]

Technology

Exotel - Cloud telephony, Business phone system experts